General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating3622 reviews
Staff pushed this experience from good to excellent.
This was a lovely property, very clean in good repair. All the staff that we interacted with, which was in each discipline, was pleasant, friendly, helpful and seemed genuinely happy to be working at the Grand Hyatt.
Great customer service. Overall a good experience. However they need to update the tubs. I did have a mishap in my first room it wasn’t clean . However everything was rectified later. I would recommend though just because of customers service location amenities .
I highly recommend! Great bed, great size of room, loved the view and very clean pool! I would definitely stay again! It was our first time in any Hyatt brand and we are looking forward to stay in other Hyatt every where we go! Thank you
Great location and friendly staff!
We stayed here last weekend before a concert. The front desk crew was great. Joe was very kind and went out of his way to help us out with a couple of things. All of the staff was friendly. Great location. We will be back!
Mattress was unsatisfactory and city-view rooms are quite noisy at night (police sirens). Vomit in main hallway around 9pm on a Thursday, nearly slipped in it and had to inform front desk, who were unaware. Perhaps their facilities are over serving?