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Customer Ratings & Reviews
TripAdvisor Traveler Rating7114 reviews
My stay in the hotel was absolutely fantastic. All of the staff were very friendly at all points of my day. I would like to shout out Junita, the lady who runs the hotel’s activities. Not only did she keep me and my family entertained throughout with week with fun new activities and events, but she had such a wonderful personality. Each day she would greet us with a big smile and ask us about our visit so far, creating a wonderful conversation. She was a memorable part of this trip. The pool staff was also fantastic. Very helpful yet also friendly. We enjoyed how the staff would engage in conversations with us during our time at the hotel. I would without a doubt suggest this hotel to others in the future.
Nice hotel and amazing staff.
Fantastic stay. The hotel staff are warm and friendly. Neil was particularly helpful and provided amazing service pool side. They kept the grounds clean and beautiful. The food and drinks we had on site were delicious. A beautiful place to stay. Just wish there had been a beach to walk down at night.
I’m reviewing Neil. Neil was my pool server for 2 days. He was positive, nice and very welcoming. Neil remembered everyone’s names right away, was speedy and so polite. Neil is amazing!!! So grateful for his hospitality.
We are staying at the Grand Cayman Marriott right now and having a wonderful time. Food and pool are great. The staff are remarkable - great service, conversations and recommendations (especially for out of towners like us). Special calls outs to a few - - Neil - he goes above and beyond to make sure all are enjoying their time by the pool! - Justin- the best bar service! - Belle - so sweet and attentive during our brunches at the resort! 4 stars as we didn’t realize the extent of the renovations, perhaps on us, but there have been some disruptions during our stay as a result of the work going on.
Lovely stay with friendly staff
Jerome at the pool is awesome and always helps to find the best spot and takes care of you all day. There so building work happening to remodel the rooms, but it didn’t effect my stay. All staff are friendly and helpful.