General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating6989 reviews
Excellent pool service
Excellent service for my entire group of friends. Food and beverages were provided quickly and were delicious. Satheesh was great and very helpful with my party! They help with the umbrellas and made sure we remained hypdrated!
Dehemah @ Marriott Vista Pool Server
Loved all the attention to detail! Room service, turn down, etc! We certainly loved our ‘full attention’ service at poolside Vista. Each day, Dehemah served us w/her beautiful smile & bubbly personality! She certainly is a valued employee!
Dehemah at Grand Marriott Vista Bar
Dehemah was wonderful during our entire trip. Every day during our 8 day stay at the Marriott Dehemah was there with her beautiful smile bringing us drinks and her wonderful personality. She suggested her favorite local restaurant for our family celebration. Thanks Dehemah.
Dehemah at Vista Pool was AWESOME.
WOW - Dehemah at Vista Pool was AWESOME. So attentive and did a great job. She laughed with us and always had a smile. In fact, when we come back in June with the rest of our family and stay next door at a VRBO, we will come over and eat with Dehemah. See you in June Dehemah. Remember Matt and Stephanie with Coca-Cola 😂
Terrible Experience, Terrible Hotel
The Grand Cayman Marriott Resort is listed as a 4 Star Hotel and receives 4.5 stars on the Marriott website. Both are hugely undeserved. The hotel is very shabby and worn in the lobby, the rooms, the bathrooms, the back patio and pool area. Paint is chipped on the baseboards and yellowed on the walls, elevators are worn and not clean, the bathrooms are very old and not updated, and the pool is much smaller than it appears on the website. AND, to add to all that, the beach at the Marriott washed away last year and this was not advertised. The steps at the back of the pool patio literally drop off into the ocean. The hotel provides a free shuttle to the public beach 15 minutes away. There is no way this is a 4 star hotel. That is the same level as the Ritz Carlton (also a Marriott affiliated hotel) on Grand Cayman. I dropped my reservation at the Ritz on this basis. Very sorry I did. I had to change my reservation to the Westin the day I arrived after seeing the very poor condition of the Marriott. This change more than doubled the cost of my vacation and was significantly more expensive than I would have paid at the Ritz with my advanced booking. Extremely disappointed in Marriott, their commitment to quality and their commitment to their Bonvoy members. It is embarrassing that Marriott still lists this as a 4 Star hotel and does not alert their loyal members regarding its condition.