Grand Bavaro Princess- All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

16986 reviews

• 

  Great vacation time

  The ambience at the restaurant and the food are excellent. Nice and friendly staff. Dana, Kelvin and Marlin were great in entertaining us at the beach dinner.

  Jun 18, 2025
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  I am not a big fan of resorts allowing locals on weekends. It’s loud and noisy and too busy. The food was just subpar!!!

  I am mot impressed with allowing locals on the weekend. It’s way too loud and too busy. The food was not exceptional but acceptable. Even at a la cartes. The beach is good. The people trying to get you to buy time shares ride around in golf carts trying to get you to buy into time share. The villas are beautiful. If you can speak Spanish you will be fine but with English only it’s a struggle.

  Jun 14, 2025
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  If you're someone who reads both good and bad reviews before booking — do not skip this one. You might be about to book

  Terrible experience at Gran Bávaro Princess – This is NOT a 5-star hotel From day one, our experience at this resort was disappointing. We completed the online check-in in advance, but it was pointless — we still had to wait in line and re-submit all the documents. There wasn’t even a welcome drink, something any decent resort offers as a basic courtesy. To get a somewhat acceptable room (with better location, closer to the beach), one of the staff members told us he could help us with a better placement “if we gave him whatever we felt like for the favor.” In other words, he was clearly expecting a “voluntary tip” for something that should already be part of the standard service. This kind of practice is unacceptable in any resort that calls itself 5-star. The room we were assigned was in unacceptable condition: the sofa armrests were completely wet and smelled terrible, the headboard and bed frame were filthy, and when we touched the mattress, it was soaking wet — not just damp, but drenched. The room was also full of mosquitoes, the air conditioning didn’t work, and the balcony door was broken and insecure. A technician came and "fixed" things quickly, but when we returned at night, the room was hotter than outside. Calling reception was useless — no one answered. We went in person and were treated with poor attitude. After waiting nearly an hour, we were shown other rooms, but none had a king-size bed. What made this worse is that we were there to celebrate our anniversary, and yet we had to sleep in separate beds that night. We only accepted it because we were promised a proper room the next day — without more hassle. When we returned for the room change, we were told to stand in a very long line, as if we were checking in all over again. We asked to speak with the manager, who was on a lunch break — and the staff casually said “they can take as long as they want.” Eventually, we were moved to a supposedly better room (although it was the same category as the one we booked), which had no blankets or umbrellas — and, to our surprise, cockroaches in the bathroom. We tried calling reception again to ask for the missing items, but again, no answer. When we went in person, the staff mocked us, saying “How come you don’t have a blanket?” We decided to push through and enjoy our anniversary as best we could. But the issues just kept coming: The air conditioning still didn’t work well in many common areas. Some staff are friendly, but many act like they hate their job and treat guests poorly. The pool is poorly maintained. The shuttle service is chaotic: drivers don’t stop at proper stations, carts are overcrowded, and elderly guests are left behind as others rush in. Room service is not included, even in an “all-inclusive” package. Wi-Fi is terrible. The mobile app barely works. No one tells you that you need to speak with a specific person at 8 AM (for same-day) or 3 PM (for next-day) restaurant reservations. We found out days later from a waiter. When it comes to food, there’s variety depending on taste. The Focaccia restaurant was the only one that met true quality standards — excellent food, professional and attentive staff. In contrast, the steakhouse was a disaster: we waited over an hour for a simple filet mignon, and when we asked, we were given a made-up excuse instead of an honest apology. Public restrooms are in poor condition, one of the two sinks in our room was out of order for the rest of the stay, and the toilet clogged easily. The water pressure in the shower was terrible, making showers very frustrating. On top of that, some staff members pressured us to leave positive reviews right in front of them, which likely explains the misleading high ratings this hotel has online. To make matters worse, the rooms are clearly not well maintained, with visible signs of neglect both in infrastructure and cleanliness. Bottom line: This was the worst hotel experience we’ve ever had. We wouldn’t recommend this place even to our worst enemy. It is absolutely NOT a 5-star hotel — not in service, not in maintenance, and definitely not in guest care. We will update this review after checkout.

  Jun 12, 2025
• 

  Good experience

  The people who work in the animation they’re the best specially Dalvin and Yennifer. The restaurants need improve the food and the room had so many cockroachs.

  Jun 12, 2025
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  The Downfall Of Bavaro Princess

  Staff extremely dismissive and lacked of customer service. We were also asked by a staff member if we used our safe, which was totally suspicious and played dumb and avoided the question. Room - we had more mosquitos in our room than outside. Room AC vents blow directly onto bed. Also drinks in Chiller, not refrigerator, take up to 24h to chill. Tip-if you want a cold bottle of water or drink when you arrive go to the bar. Door to room showed signs of force entry. Door to room is not weather sealed, lizards entered room, so make sure to check your sneakers. Beach - sand is great, ocean was as well before the seaweed accumulation which the hotel could not keep up with the removal. Sitting area on the beach was filthy, not enough staff to clean up cups. There was no raking and re leveling of sand so cigarette butts were everywhere, as well as chicken wing bones left behind. Get ready to get harassed by vendors on the beach. One day I timed them and they averaged to pass by every 5-15 min asking if you wanted to purchase something, not really relaxing. TIP-get there early as people tend to take multiple seats quickly. Dining- buffet for breakfast is average. Buffet for lunch and dinner is average as well. Note they do not serve mix hard liquor drinks at the buffets. Also note many of their tables are uneven and they rock when you and your partner take turns eating out of your plates. Reservations for their restaurants, from the few we were able to reserve they were average to forgettable. Note you can only reserve 24h before and between certain hours. Their Cafe is the true jewel of this resort, their staff is great their coffee and deserts as well. Their Sports Bar as well was a great place to be great food there. Pools - Main pool water was cloudy and dirty with empty cups and glasses all around it, and it looked like there was an oil spill in it. The tranquility Pool was cleaner but the water was really warm so not really refreshing. Entertainment, get there early as there is not enough seating for everyone. Note- you will also be approached that they have a welcome gift for you, this is their presentation for their Hotel Chain Membership / Partnerships, and they will give you these gifts in exchange for your time. So if you do not want to spend more than an hour hearing a sales pitch while you are on vacation be firm and say no, or that you have already heard it before. Overall we do not recommend this resort, but if you do I hope you keep our experience in mind.

  Jun 10, 2025