Fine woods, marble, quarry stone, white cupolas and precious crafts and textures make this private resort unique in all Cancun and the Mexican Caribbean.
LocationCancun - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating7290 reviews
If it sounds to good to be true
The resort property was in a good location and the grounds were well maintained. The all inclusive food and beverage package was not worth the price. The menus were very limited unless you were a club member. Finding available lounge chairs by the pools was a challenge, even with only 70% room capacity. The hallways were very noisy to all hours of the night and most public gathering areas were not air conditioned or cooled by ceiling fans. We were there in January, but would expect gathering areas to be quite uncomfortable during the hot humid summer months.
Great for families !!
Travelled with our 20 month old. The kids area is amazing and he loved it daily. Isa and Ali from the kid zone were lovely and made our child feel very welcome each day. Our server Feliciano in the Marco Polo restaurant took care of us each night and did an exceptional job. Abram on the pool bar also made sure my drink was never empty. The buffet food was your standard all inclusive , nothing special, however, the reservation restaurant was very good. Snack bar was good along with the deli/cafe which had sweets all day, sandwiches and coffee’s. Elevator system is a disaster, goes up, down resets floors , super annoying. The shows each night were very good with very talented performers. All in all we were happy with our stay. Would def recommend, especially for kids.
Overall great value, but what made the place amazing was Luis. All the staff were great but Luis was helpful, attentive and fun! Also loved the shows, the magic show was shockingly great. Would come back again if staying in cancun
Luis is the man!!
We had the best time! We loved Luis behind the bar - best service, friendly smile, and awesome drinks! Pool was great - weather was amazing! The shows were actually so good- check them out. Thank you Luis and the rest of the staff here. We will be back again soon.
Our server, Alan, was spectacular, very efficient and friendly! We had a wonderful time. The food was top notch as well! I thought servings were small, until I finished the meal and I was stuffed. Will return, highly recommend!