LocationCancun - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating9528 reviews
Great place to stay for the cost
The service was great,and very friendly. We had a great time hanging around the pool with activities to do every day. With plenty of restaurants to chose from we never went hungry. My only complaint would be the hottub not being hot after the sun went down.
Last and final trip here
Extremely run down from our last two visits I feel it’s now time to move on. We will no longer go to this resort the food is ok the workers are amazing. The beach is gorgeous. Beds and rooms are old and suck no fridge. Hot water was hit or miss and bottled water was hard to come by BUT now it’s free wifi so they have that going for them.
Stayed from December 30th 2022 through Jan 3, 2023. The New Years celebration was okay but not great. Really was hoping for a live DJ so could dance and hear good music but instead had a live band that only sung old songs. But I still had fun just was expecting something different. This resort is in need of renovations. There was no mini fridge or mini bar provided in the room. The room was very humid even with the AC on. The staff was wonderful and always willing to help. The food selection was good at the restaurants. There were not that many activities though while I stayed. The room view of the oven was beautiful. That I loved. The spa was amazing. The massage was very relaxing and pleasant. Had fun on my activity that I booked at the hotel. Over all it was not a bad experience but the all adult resort desperately needs renovations. Better entertainment and more variety. Might visit again. The cost was reasonable but you get what you pay for. I’d give it a 2.5 on a scale of 5.
The staff is fantastic and will treat you right if you respect them and treat them right
Smaller resort compared to some which we like, and the views from Oceanside balconies are amazing The staff is top notch and treat you like family… the only downside is restaurant choices were limited due to renovations and being closed.
Great time with my wife. Made our anniversary trip special. Nice staff and facilities. The staff was willing to make our stay great. Availability of food and drinks was great. I would go back again.