LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating5610 reviews
Fantastic family resort
We travelled with our 4 year old and we all had a wonderful time! Our daughter kept asking to go back to the kids club, which gave us some needed adult only time. I was also pumping breast milk for my baby that didn’t travel with us, and our Ruby level suite had a full fridge with freezer, which was extremely handy for freezing my milk. Our butlers Luna and Stephanie were fantastic and solved many of our problems, including fixing my daughter’s sandals with some duct tape (otherwise she wouldn’t have functional shoes for the entire trip!!), picking us up from dinner when dinner service ran late and our babysitting time was almost up, and getting me some dish soap so I could wash my breast pump parts. Erbie, our beach butler, kept the drinks flowing while we were at the main pool and Bali beds. The room itself was very clean and so spacious - it gave us a degree of separation from our daughter so that she could sleep in her own space in the main living room area, while we could sleep in our own separate bedroom. Daily cleaning of our room was much appreciated. Loved our swim up suite - it was a nice way for our toddler to enjoy a quick swim after kids club in the afternoon before dinner. Last, but not least, the food was exquisite. We enjoyed fantastic Indian food at Habb (the chicken tikka appetizer is mind blowing!!), ate breakfast and lunch almost daily at Palms (we ate calamari there every single day - highly recommend!!), and enjoyed some nice family meals at Wine Kitchen (beef carpaccio was my favourite). The beach candlelit dinner was amazing - my favourite was the fish fillet main. What I love is that the portions are not overly large, so you can actually order multiple dishes to try all of them. The house wines are also quite drinkable. The only “complaint” we really have is that the desserts are a bit lacklustre compared to the rest of the food. The best dessert we had was corn soufflé at Santa Fe restaurant next door - the mascarpone was the shining star in that dish. We would be happy to come back to Generations Riviera Maya in the future!
Generations resort Mayan Rivera
We love this resort and had a great time the swim up suites were impeccable . We had two butlers during our stay, and they were wonderful we especially had a real connection with Luis!! Very much. Enjoyed our trip and can’t say enough about Butler service. From Gerard and Luis !
Nice Relaxing place and every room has an ocean View
The Generations is a nice small resort with some amazing staff that make your stay personal and memorable. Check in went quickly and smoothly so we were settled in our room and at the beach in no time. We have to give special recognition to a few amazing people who made our holiday perfect and memorable. Luna our butler was amazing she went above and beyond to make sure everything from reservations to ice in our room and the preferred beverages available for us to enjoy. Always a smile on her face and so organized and truly gifted with amazing people skills , management material if you ask me. Secondly a huge shout out to the entertainment duo Axel and Alma , they are vibrant enthusiastic and make it their mission to get you involved entertained and have fun. I was invited to tie die ,paint ,take part in a guacamole challenge and attend cooking classes all of which were fun and organized so well. Last but not least our new friend Erbie our beach butler. Never at any other resort have we met such a kind soul who makes it his first priority to make your holiday perfect. from the day we arrived we were treated like royalty. Erbie reserved us a Bali bed for the duration of our stay ,never had that luxury before lol, he always had a smile and seemed to have a six sense when you needed a beverage, a cold water or even the umbrellas put up for some shade. He is amazing at his job and sometimes I don't think is recognized and given the accolades he deserves . The food was amazing at all the restaurants and we did try all of them ,Freshly prepared and delicious. The only downside to this resort is there really is no beach for swimming or snorkeling it is to rocky and the pool is freezing cold kind of like a polar bear dip where I come from.
Excellent Friendly, patient, informative activities with Axel and Alma. Good for kids and adults. Variety of restaurants with accommodating staff and wonderful food. Butlers (Luna and Stephanie) get an A++ for all their hard work !
Nice place for a vacation
Very accommodating, clean, food was great. Due to a passing storm and it’s after effects the beach was not swimmable. Could use a little better entertainment. Pool was beautiful and inviting. Separate areas for families Anna couples only