LocationCancun - Beach
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating15137 reviews
BEST Vacation Ever!
This resort knows what hospitality means and can teach a lot of other resorts (even here in the states) how to really delight your guests! Daniel Garcia is a fantastic manager and mirrors the customer service that you see in all the staff! The spa is world class and you cannot end your night without going to the crepe shop!
Fiesta Americana Condesa was a really nice resort. We especially enjoyed Kenya at the front desk. She was incredibly helpful and made sure we got the room we booked. Paola at the crepe, gelato, and churro cafe was also so wonderful. My daughters visited the cafe multiple times during our stay, and Paola always greeted them with a smile. She took good care of them. Things we loved about the resort: *The staff were all incredibly friendly and eager to help. They took great care of us and always responded quickly. *The rooms and grounds were very clean. Our room was cleaned daily, and there were constantly staff cleaning around the pool, restaurants, and lobby. *The entertainment staff were really fun and helped everyone feel comfortable joining in. *There was always food available. *The nightly entertainment was good! Things we thought were a little subpar: *The drinks were really weak, even when you asked for a double. They also don’t serve alcohol before 11am *Loungers were really hard to come by unless you go down early in the morning to save some. They were usually all taken by about 9:30/10am. *The rooms were quite musty and damp. I know this is to be expected, but we’ve stayed at other resorts in the area and did not have that problem. *We never went hungry and we did enjoy the food, but it was subpar compared to other resorts we’ve stayed at. *The theatre for the nightly entertainment was really run down and unimpressive. Overall we did enjoy this resort. They took good care of us and we enjoyed relaxing!!
Amazing kids clubs
The hotels is easy to get to from the airport. The food is amazing and servers are super friendly. The kids clubs were a hit with my kids. They absolutely loved Cecelia, Melissa and Joana and their genuine love for the kids. Even my 10 year old loved kids clubs
Friendly staff, and a very clean resort. The entertainment staff is amazing! We enjoyed the variety of restaurants and ease of reservations.I can’t say enough how great the staff is. We will definitely go back!
We had a great experience at the kids club. Cecilia, Melisa, and Joana took good care of our 2 girls (6 and 3). Both our daughters had a blast and wanted to stay all day. They had activities including swim time at the pool all supervised by the caretakers that were very professional and vigilant. I highly recommend this kids club at Cancun.