Step into an atmosphere of casual elegance and personalized service during visits to this inviting Family friendly beachfront retreat. Nestled in the heart of the Hotel Zone, guests enjoy contemporary Colonial-style décor complimented by a full-service spa, upscale restaurants, an exciting kid’s club and a bi-level sun-deck with three Jacuzzis and a massive swimming pool.


Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 1989
Last Renovation: 2018
Accessible rooms: 1
Floors: 8
Total rooms: 507


Resort Details


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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary
Advisory Effective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
Advisory The state of Quintana Roo will be charging a sanitation tax of $4.20 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 15137 reviews
  • 5.0 star tripadvisor rating
    BEST Vacation Ever!

    This resort knows what hospitality means and can teach a lot of other resorts (even here in the states) how to really delight your guests! Daniel Garcia is a fantastic manager and mirrors the customer service that you see in all the staff! The spa is world class and you cannot end your night without going to the crepe shop!

    Mar 30, 2023
  • 4.0 star tripadvisor rating
    Nice resort

    Fiesta Americana Condesa was a really nice resort. We especially enjoyed Kenya at the front desk. She was incredibly helpful and made sure we got the room we booked. Paola at the crepe, gelato, and churro cafe was also so wonderful. My daughters visited the cafe multiple times during our stay, and Paola always greeted them with a smile. She took good care of them. Things we loved about the resort: *The staff were all incredibly friendly and eager to help. They took great care of us and always responded quickly. *The rooms and grounds were very clean. Our room was cleaned daily, and there were constantly staff cleaning around the pool, restaurants, and lobby. *The entertainment staff were really fun and helped everyone feel comfortable joining in. *There was always food available. *The nightly entertainment was good! Things we thought were a little subpar: *The drinks were really weak, even when you asked for a double. They also don’t serve alcohol before 11am *Loungers were really hard to come by unless you go down early in the morning to save some. They were usually all taken by about 9:30/10am. *The rooms were quite musty and damp. I know this is to be expected, but we’ve stayed at other resorts in the area and did not have that problem. *We never went hungry and we did enjoy the food, but it was subpar compared to other resorts we’ve stayed at. *The theatre for the nightly entertainment was really run down and unimpressive. Overall we did enjoy this resort. They took good care of us and we enjoyed relaxing!!

    Mar 30, 2023
  • 5.0 star tripadvisor rating
    Amazing kids clubs

    The hotels is easy to get to from the airport. The food is amazing and servers are super friendly. The kids clubs were a hit with my kids. They absolutely loved Cecelia, Melissa and Joana and their genuine love for the kids. Even my 10 year old loved kids clubs

    Mar 30, 2023
  • 5.0 star tripadvisor rating
    Fabulous vacation!

    Friendly staff, and a very clean resort. The entertainment staff is amazing! We enjoyed the variety of restaurants and ease of reservations.I can’t say enough how great the staff is. We will definitely go back!

    Mar 30, 2023
  • 5.0 star tripadvisor rating
    Kids club

    We had a great experience at the kids club. Cecilia, Melisa, and Joana took good care of our 2 girls (6 and 3). Both our daughters had a blast and wanted to stay all day. They had activities including swim time at the pool all supervised by the caretakers that were very professional and vigilant. I highly recommend this kids club at Cancun.

    Mar 30, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319