Customer Ratings & Reviews
TripAdvisor Traveler Rating1404 reviews
Cool Springs Embassy always great stay
This Embassy has always been a fun place to stay whether on business or vacation. Management has done an exceptional job to keep the property up and above high standards after the pandemic. While property could use some facelifts and minor renovations the staff being focused on customer service makes every stay enjoyable.
Medical Procedure at 1 30 PM
Julius answered Reservation Phone. He requested my First Name which I spelled out: Capital "D", a, l, e, space, Capital "W". and last name. Julius kept referencing by "Dale". I explained it is "Dale W". Julius said I only gave him "Dale" which was a lie. Listen to the audio tape to see how I gave my name. He hedge and hedge. I asked for early check in. He would request it and I can get it "if available". I am scheduled for a Medical Procedure where I cannot drive afterwards. Nope, cannot guarantee early check in reservation. Okay, I explained, not the place for me.
Nice place. Enjoyed our time.
Great check-in experience. Took about 2 minutes. The bartender were fantastic. Especially during cocktail reception. The breakfast was very good because they set up a second omelette station to keep the line from getting too long which is very much appreciated. We enjoyed our stay.
Downhill after the Pandemic
THIS USED TO BE OUR FAVORITE FAMILY HOTEL. Please note these changes after the pandemic, and since our last stay: A) no housekeeping - you will make your beds, ask for towels, shampoo, soap at the front desk B) no hot tub - it's been filled in with concrete and tiled-over C) no bacon or sausage on the breakfast buffet - you will stand in line for an omelet and you can ask for it there. Your wait can be 15 minutes. D) algo-fueled price (like many properties I guess) which I discovered when I canceled our reservation while Southwest was melting-down, then when I found a flight on Delta I went to re-book our stay...and prices were 50 dollars a night CHEAPER because so many people apparently had canceled all at the same time. So - at least we paid less for the "lesser quality" we ended up getting. I believe this is a Hilton corporate mess, because the people working at the hotel are very, very nice and competent. Matthew at the front desk and Mr. James who runs items to your room were notable positives. Good luck and BE AWARE you need to bring all sorts of toiletries and just make your bed if you choose to stay at this property!
Nice staff but outdated hotel
The hotel location was right in Cool Springs close to shops and restaurants. The staff was friendly and accommodating! The corner suite was spacious and quiet. Cons- The hotel needs to be completely redone. It’s dated. The updated sofa and wall paper in our room was nice but the tile was old and dirty, tvs aat on old wood dresser and the rooms were dark and stale feeling. The pool looked old and the fitness center had broken machine and the sauna didn’t work. I think for the location and amount of traffic this hotel gets, Embassy Suites needs to completely redo this place!