Customer Ratings & Reviews
TripAdvisor Traveler Rating2408 reviews
Embassy Suites Dump
This place is a worn out dump!! The mattress was lumpy and old! The air conditioning grates shot cold air onto your head all night. We tried desperately to use the lever to redirect airflow without success! I woke up with a headache after spending the rest of the night sleeping upright in the chair in the living room part of the suite! Miserable experience! Decor is from the 80s. Hilton should be ashamed of this property! Parking was $35 too! Never again! Do not go here!
Like the inside of an ashtray
I have no idea how this place as this many good reviews. This is without a doubt the dirtiest hotel I have ever stayed at. At one point I found dog poop on the carpet in the lobby and told management- 30 min later it was still there. The carpet was so filthy I had to will myself to not look down. There was one set of elevators for the entire hotel and one was broken - so people were frequently waiting 15-20 minutes for an elevator. Our shower leaked everywhere and didn’t drain properly. The entire room smelled like a wet ashtray despite it being a smoke free hotel. We tried to air out the room for 2 days and it smelled worse than ever when we left. There was construction going on and paint chips everywhere on our hallway on the already filthy carpet. We travel a lot and stay at similar suite hotels for youth hockey. This is - after a dozen or so hotels- at the absolute bottom.
Embassy Suites South LAX - “No-Go”
State of Hotel: - Overall, very dirty and very old. - Room 213 smelled like an ash tray and surrounding rooms the same. - dogs must be permitted on site as dog poop (best case) was on carpet in lobby for a few hours after being reported. - ongoing construction on half of building adding to noise. - limited lobby hang out seating. Seems like hotel is in a state of decline or transition. Probably better options in same area for the $.
Terrible shuttle service. Hotel is under construction.
We stayed there twice on a one day long layover on our way in and out of of Japan. First, the good. Hotel staff in the front desk and the breakfast crew were amazing. They really went out of their way. The hotel is under construction, be aware. We picked it because it was close to the airport and it had shuttle service to LAX. Our issue was with one of the shuttle drivers. When we were coming back from an 11 hour flight May 22nd from Tokyo, we called to get picked up. They said they would be there in 15 minutes. When we arrived at the departures section of terminal B, we saw the shuttle. It was leaving the first pickup spot in terminal B. And we knew there was a pickup spot on the right of the terminal. I signaled the driver but his response (using his finger in a condescending manner) was to go back to the pickup spot he had just driven off from. I knew that would mean another hour before the next shuttle. They only run every 45 minutes. He did not try to wait for us on the other side of the terminal as he could have. We ended up paying for a taxi to get to the hotel. The taxi driver was so upset because he probably lost his spot on the queue for a mere 20 dollar fare. The whole experience really ruined our arrival. I spoke to the manager of the hotel and she said she was going to speak to the driver.
Disappointing after an already exhausting day.
After traveling for 26 hours straight and very little sleep from the other side of the World, all we wanted to do was take showers and sleep. Once we found the shuttle pickup area, the “emabassy suites” shuttles arrived. The driver confirmed, “Where are you headed?” We said “Embassy Suites” he said, “You’re in the right place, I’ll get you there”. So we went. After several other stops needed, we were dropped off, and attempted to check in, but they didn’t have our names in the system. I pulled up my confirmation number and we were informed that we were at the wrong location. There is a North and South Embassy suites. She suggested we wait for the shuttle to come back, have it drop us off, and then grab the other shuttle. This process would have taken no less than 45min if we were lucky. Se we just called an Uber and paid $18 after tipping $5 to get dropped off at the wrong location. Had the shuttle driver indicated North or South, I would have known to look at the reservation closely to confirm. It seems like a simple way to identify yourself, “Embassy Suite North” or South. Then….. we get to the right Embassy Suites, our reservation was easy to find. And the clerk says, “Yes, your room is ready, but it will be a $60 fee to check in early.” It is 12 noon. She said that we can check in at 2pm, or pay $60 to check-in now. I asked her “Os the room actually ready, like clean and empty? But we would have to pay $60 to check in now, after traveling for the 26hours straight?” She said, “Yes!” I get policies, but come on. You’re an airport hotel, I’m sure that you deal with people exhausted on a regular. Instead of being courteous and letting someone into a room that is ready, you’re forcing them to camp out in the lobby and wait? That makes no sense to me. Sometimes, it goes a long way to actually be courteous to paying customers. At this point, there is no incentive to use another Embassy Suites ever in our travels. Sincerely, a new Hilton Rewards member.