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Resort Details
Hotel Advisories
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Not what we expected
Hotel needs updating. Happy hour goodies sparse. No liquor except for extra pay. Very poor dining choices. Breakfast buffet sub par with no omelet station. When asked why attendee offered to make us fried eggs! We are Hilton Honors and our past experiences were always better
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The staff here are HEROS!
Checked in at 3am after an absolutely awful chaotic time at LAX. Myself and hundreds of others were stranded due to winter storms, and all the nearby hotels were full. The staff here welcomed each person with incredible warmth, patiently answering the phones and managing a lot of exhausted, angry travelers with kindness, skill, and speed. I even heard them organizing to send the shuttle to a different hotel, off the regular route, to pick people up in the middle of the night! Their flexibility, attention, professionalism and respect really set me at ease after a looooong stressful day. The room itself was perfectly comfortable, clean, with everything I needed. Hot breakfast was very good and they let me check out late for some much needed extra zzz’s. Thank you so much to the incredibly adept, friendly staff at Embassy Suites LAX! You guys really saved the day.
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Above and beyond
we thoroughly enjoyed our stay here on 16 December. It’s the fourth time we have stayed here as a family transiting from Australia to see family in the states, however, it is the first time that I left all of our passports in the hotel safe after we left. I only realized that I left the passports there once we had already passed through airport security four days later , literally at the door of the airplane. I stopped there, and rang the front desk and Jasmine at the front desk. There was supremely, competent and kind, walking me through the process, post to find the passports (which she did) and also to have them mailed to me at our next location. Jasmine in the head housekeeper, who runs this process, or so, so so helpful and kind to us in what could’ve been an incredibly stressful situation. We can’t think them enough!
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Not a real Embassy Suite
The rooms were nice but my main reason to stay at an Embassy Suites is for the made to order breakfast, which this location does not have. Four straight days of over cooked sausage links, dry scrambled eggs that sit up to an hour over a light heat. They ran out of milk twice during my stay and did not even have a waffle maker so you can change meals one day. A few miles away is Embassy Suites South that does offer this. Rooms were nice but the couch was very uncomfortable.a other few minor issues that were all solved. To me this chain is known for starting your day off right, well never saw my fresh omlete I was looking forward to. Also no restaurants anywhere near or other food choices
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Mixed Bag
y3.5* Embassy Suites LAX at 98th and Airport Blvd (?) Clean rooms, lots of wasted space Only one bathroom; little closet space Plus: bar was very good; great selection of bottled beer Plus: bar tender Joaquin was great, friendly Complimentary crackers, chips, and salsa Complimentary breakfast; nothing special Shuttle to airport Expensive to park there