Customer Ratings & Reviews
TripAdvisor Traveler Rating3635 reviews
This is a really nice hotel, located directly across the street from the Convention Center. The hotel is clean and well kept. With the exception of Rachel at the front desk when we checked in, staff went above and beyond. Bar staff, housekeeping staff, security and of course the excellent breakfast staff, were all kind, courteous and helpful. When we arrived, Rachel at the front desk made us feel unwelcome. It was like pulling teeth to get info out of her and she’s the reason for four stars, not five.
Very Poor Hotel and experience
Sad to say, we expected better. Beds were okay but overall not terribly comfortable. Included breakfast was the standard you find at Holiday Inn or a Best Western. It’s overall inconvenient as valet parking is MANDATORY for $56 and zero option to self park. We strongly suggest to look elsewhere including nice stays at The Curtis or Hyatt Regency. We’ll never stay here again.
Omelet Maker Extraordinaire!
Omelet maker Porfirio Garcia goes above and beyond when creating his masterpieces! Even to offer fresh roasted jalapenos instead of the pickled ones that come from a jar. One of the best omelets I've tasted! Thanks Porfirio!
Best Red Beer Ever!!
Danielle at the Elements Bar made me one of the best red beers I've ever had! She needs to be a full-time bartender. Thank you so much for going above and beyond the normal bartender, and doing your personal best.
Fabulous staff, great rooms
Rooms were big / clean/ gym has all you need.. not super big.. but lots of equipment. Lobby is bright and light with high ceilings. Hotel is literally next to the convention centre The real pull of this hotel is this staff they could not be more accommodating. Gabe and Lola on the front desk are welcoming and kind and sooo helpful, they set you up to have a great day. And went the extra mile on a few requests 🙏🏽 The breakfast is plentiful and they have omelette chefs. Special shout out to Alex who made incredible omelettes every day along with his Colleague Porfiri. Armando who works alongside William who manages the breakfast 🍳 were a pleasure to see every morning with their happy disposition. I’m coming back to Denver for those made to order omelettes 😀 For context stayed at hotel 7 nights and felt welcomed, safe and happy.