Customer Ratings & Reviews
TripAdvisor Traveler Rating8436 reviews
We had a 2 bedroom suite on the 23 floor. We were happy with the suite, location and view. We were disappointed that the hottubs were not open. Also, the jacuzzi tub in our suite worked sporadically. However, we would stay there again.
A Hotel That Will Surprise You In ALL the Important Ways!
We chose the Elara Grand Vacation Club because this was a business trip for me so I wanted to stay in a hotel with a professional atmosphere. At the same time, however, I wanted to experience the excitement of THE "Las Vegas" that draws people from around the world. The Elara was perfect -- a lovely, modern hotel offering a comfortable haven from the hustle and bustle, with beautiful, clean, well-decorated, and very spacious accommodations, in the heart of everything. We stayed in a 1-bedroom suite that had more closet space than most, a full kitchen, a large bathroom, and even a hot tub. We also had beautiful views of the mountains surrounding Las Vegas, which most people don't notice with all the high-rise hotels surrounding them! However, the most striking thing to me about this hotel was the security offered, security which demonstrated a level of concern I've never seen elsewhere, in ANY hotel, even including needing a key to ENTER the elevator banks. Another example also demonstrated a different type of security than what I've experienced elsewhere, that I want to share with anyone considering this hotel. I had asked for a wake-up call -- which was done by a real person -- but I awoke earlier than expected, and was in the shower when the call came, so I didn't hear the phone ring. Shortly thereafter, I heard a knock on the door, only to find a security guard standing there upon opening it. He apologized for disturbing me, immediately explaining who he was and that he simply wanted to make sure everything was OK since we didn't answer the wake-up call! That was truly a first, and I was genuinely impressed by several things: 1) that a real person placed the wake-up call; 2) that when there was no answer, it was not ignored; and 3) that a security guard was sent to check to make sure no one was sick or needed help in any way! The security guard was discreet and professional, and made me feel VERY appreciated as a guest. It also made me feel that this hotel really does CARE about its guests ... in EVERY WAY!
Nice suite, cheap second room, and jacuzzi was fun for our kid
We stayed here because my husband booked a time share pitch in exchange for a discounted room. Our suite was fairly large, with a full kitchen, washer/dryer, living room with a projector, king bed, and jacuzzi. Needless to say, it was spacious! Bed was comfy, things were in nice condition, and the bathroom had lots of room to get ready. The jacuzzi was in the bedroom - a downfall when my son turned on the jets while the tub was filling with water, and water shot out of the jets and across the room 12 feet, soaking the bed in the process. Comical, but a mess. The tub is also stupidly high and hard for a 5'9" person to get in and out of, let along a child to safely do so. We paid for an adjoined room for my son (we got a good deal otherwise he would have slept on the couch). His room was a king, bathroom, and coffee bar -- not a full suite like ours, but still really nice. The pool and hot tubs outside were closed for the season, despite it not being that cold. That was a major disappointment. No food available in the hotel so you need to either bring some to cook, or go out to eat.
Resort’s location is excellent, close to the strip, Casino, Shopping and Restaurants. This was our 3rd trip, we find the staff to be Friendly and the place is Very clean. You can access all of the amenities Las Vegas has to offer without driving, just about everything is within walking distance.
Fantastic stay with Fantastic People.
First time at Elara and won’t be the last. Traveled with adults and rented two condos. The condos were spacious clean and updated. The beds were comfy and we loved the projector TV! Both condos on upper floors had amazing views of the strip. The gym also has a Peloton! It’s extremely clean and has all the right equipment. The staff took this place over the top for us. It was the best customer service experience I’ve had at a hotel. Every staff member was attentive and friendly throughout our stay. When they said our luggage would be delivered within 5 to 10, they meant it. When we ordered towels at nighttime, they were there in just a few minutes. The bellmen are super friendly and expedient! This is an amazing hotel and we can’t wait to return in warmer months to spend time at the pool!