Two distinct experiences in beachside luxury, all within one award-winning resort – this is the AAA Four Diamond El Dorado Seaside Suites. This stunning, adults-only paradise located on Kantenah Bay is divided into two distinct sections, Palms and Infinity,
each offering a unique experience in Mexican hospitality.
Escape to pure tranquility at the Palms, El Dorado Seaside Suites’ original section. The Palms features intimate accommodations, authentic Mexican architecture, lush vegetation, and serene coconut plantations.
Or choose to spend your stay in the excitement of Infinity, the resort’s latest addition, and the center of activity. This all-oceanfront, brand new building features swim-up suites connecting to the main pool and balcony pools on every single floor.
The resort offers endless opportunities for both relaxation and adventure. Explore the crystal-clear waters of one of the most beautiful beaches in the world, a wide array of incredible new restaurants and bars, one of the largest spas in the Riviera Maya,
and an expansive open-air Sky Terrace for weddings and private events. Let yourself be pampered in ultimate bliss as our personal concierge, beach butlers, and pool butlers take care of your every request. Escape just minutes away to discover the Mayan ruins
and natural wonders of Tulum and Playa del Carmen. Experience for yourself why El Dorado Seaside Suites is a AAA Four Diamond award-winning experience in beachfront luxury, holding Condé Nast Traveler’s title of Top 30 Best Resorts in Cancun & the Yucatan.
Location
Cancun International Airport (CUN) : 53 milesProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5679 reviews
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Jun 02, 2023Entertainment team
Clay painting was relaxing and fun! Also volleyball game was great, Luana and Juan are professional, they play very good. Miriam at the movie trivia was great! Also meet Benjamin, Carlos, Luis, Abraham, jaidy
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Jun 02, 2023Not without it's flaws but still a great holiday
Even though I'll start with the negatives, we had a wonderful honeymoon here. The good at this resort far outweighs the bad, however it's important to say that our stay wasn't perfect. I can echo other comments about the length of check in, it is a little unnecessary, and quite tiresome when you've had a long flight and transfer from Cancun. Our main issue however was our first room. We were given 2105, which is ground floor, and as we found out later, next to the main bar. At 8pm we heard very loud and clear the live saxophonist playing, which is fine. What isn't fine is that music of some description carries on until 1am at the bar, and the room blocks absolutely none of that. This I think is absolutely unacceptable at a resort billed as luxury and relaxing, someone who has paid a lot of money to stay will always have to put up with that unless they ask to change rooms. Which is what we did, and the very helpful staff at reception moved us to room 3115 which is far away from the noise. The simple fact I had to request a room change however really isn't good enough at such an expensive place, I expect all rooms to be quiet enough to sleep in when you're paying £200+ a night to stay. Aside from that big old elephant, the spa staff are far too pushy, i don't need to be asked 10 times a day, every day, if I want to spend $100 on a massage, the answer is still no. And there were occasionally local people attempting to sell things to you on the beach, unfortunately including ecigarettes, which are illegal in Mexico. As it's a gated resort, these people have to have been let in, which i don't approve of. Anyway that's quite enough of that, onto the many great sides of this place. Chief among which is the staff. I've never experiences such gracious hospitality as the staff at this resort, and really of the Mexican people in general, everyone we met and spoke to was just so friendly and really worked hard to make your experience a good one. They're all great but the bellboys as a group stand out particularly, but a man named Daniel at the la caretta restaurant was simply amazing, the best server i've ever had anywhere. We also really enjoyed the food. The evening buffet restaurant was disappointing but all the A La Carte offerings, plus the beach bbq and arrecifes for lunch, and all the breakfast options were great. The Italian Mia Casa was our personal favourite, closely followed by the Culinarium and La Caretta. It was particularly nice to try foods that I wouldn't normally have in the UK, all inclusive is perfect for that. If you're a brit, do remember that Mexico has a tipping culture, not something we're used to at home. This goes for the restaurants as well as other services! The location of the resort is just perfect, beautiful beachfront with loads of day beds and sun loungers. The pools were also very nice and very clean (as was the whole resort), as well as the activities plaza. Can't talk about the gym because we didn't go - holidays are for putting on all the weight that you subsequently need the gym for! We loved seeing all the wildlife, there's so many lizards and iguanas around which is amazing, and we also saw raccoons, lots of birds, and even a young capybara! Not too many insects though, no doubt the Iguanas saw to that! So as I say, not perfect but we really did love our time here, I would definitely return. Thanks again to all the wonderful staff for making our honeymoon so special!
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Jun 02, 2023Definitely not a 4 star resort
First impressions the place looked good. We were given suite *2101* on the ground floor. 1) comes with a whirlpool bath, ours never worked,even after reporting this to reception. 2) First night we had an awful night sleep. The passage beside the suite leads to the pool bar and restaurants. After midnight the staff and their noisy trolleys bumping along the passage to restock the bars and restaurants. And again just before 5am. 3) woke one morning to no hot water, after using the loo. Rang reception and told them about this and told to use a toilet by the pool to wash my hands! Reception said this problem would be fixed in an hour. 3 hours later we had to arrange a shower in a different suite. After our day by the pool, went back to our suite, now no water at all. More calls to reception and told we should use the spa to shower. We got a lift there by the bellboy, and had a long walk back in our robes.4) Missed our dinner slot due to the shower problems, so had to call room service. The two times we tried the 24hr room service we got no answer after trying constantly for 30 minutes. Had to walk down to reception and order it from there. 5) Had to change suite as water didn't come back on. 6) Beach barbecue and fire show. They were selling front row table seats for $200 or first come first serve and the back which we didn't mind. What made us turn around d were the hundreds of flies all over the cooking food. 7) The entertainment team were fantastic around our pool.
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Jun 02, 2023Unimpressed.
please note, i am not writing this to put you off booking here! Hopefully it will help you decide if this is the right resort for you. We first stayed at this resort back in september 2017 when it was a tui sensimar resort. We did not have a single negative, our stay was perfect! We came back in may 2023 for our honeymoon, we booked the premium swim up room. The rooms have definitely seen better days however they are currently upgrading them so hopefully this will change soon. They are always spotless though and for me thats the most important thing. THE FOOD as a whole, the food quality & choice is poor(EXCEPT KLAY TALAY). I had a few bad experiences. Mainly, the gourmet pub. i had brisket sliders for starter and nearly broke my tooth, there were 2 coin size pieces of bone inside the pulled meat. after speaking with the manager, she apologised and advised she would speak to the kitchen. MIA CASA (The italian) on one occasion we waited over 45 minutes for our mains to arrive, when the couple who were seated after us were already onto dessert. When our mains finally came, my husbands was steaming hot (GREAT) however mine was stone cold. This experience was made worse by our server, who didnt even come over to our table the whole time we were waiting for our mains, despite us leaving our empty wine and water glasses on the edge of the table (Maybe he was new). Food consistency throughout the resort is poor. For example, you could order the exact same dish at the same restaurant 2 nights in a row and they can be very very different in terms of what food is actually on your plate. We ended up skipping lunch entirely as unless you want pizza, hotdogs or burgers for lunch there isnt much else. We had an issue one morning where a bird had dropped part of another dead bird onto our submerged sun lounger and parts also fell into the communal pool. Bearing in mind the remains were bloody - it took 5 complaints for somebody to finally come to our room. They changed the sunlounger and left. the parts in the pool were not removed until the following morning when our usual pool cleaner done his rounds. We did not use the pool for that day due to possible diseases. I know my review may seem more negative than positive, however the customer service generally throughout the resort is second to none! Everyone seems so happy to be serving you all the time. This resort will always have a place in my heart due to our engagement here back in 2017 & now our honeymoon, however unfortunately i think we will be looking at different resort options for our next trip. Still in mexico though. Mexico is amazing. If i was rating this based purely on the customer service received by 99% of the staff, it would be 5 star without question. However, unfortunately taking everything else into account this is resort is no where near the standard it was back in 2017 so i can only give it a 2.
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Jun 01, 2023Worth staying for 7-10 days
Unfortunately like all places the hotel is under staffed, which reading the local news this is common. A lot of very good staff are at the resort Lizbeth Omar Joel The worse member of staff when it's all inclusive refused to give more than two drinks and was very sexist towards women - Alonzo. He obviously didn't want to serve drinks unless your a big tipper, then strangely enough the shots came out. I think if this was the first time of being here I would be happy, but I've seen it change from pre covid. It would be value for money if the price was lower and I didn't book for 2 weeks. 7-10 days would be the max I could recommend, and this is only due to the food choice. It looks like TUI are pulling out after April 2024 which hopefully this time next year that it will be back to its old version, when it was great food, more staff and some revamping is completed.