Location
Riviera Maya - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Holiday full of memories
From arriving at the hotel on 8th May to departing on 22nd the holiday was brilliant, so relaxing. The weather was perfect the staff assisted in making the holiday special even it was our 3rd visit. The only miss was the Jo Jo's had disappeared following a hurricane in 2020. Other than that I would recommend any couple to visit and it is adults only.
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We'll be back!
We had a great stay at Casitas. This is the 2nd time we've been to this resort and we plan on going back. We arrived late due to problems at the airport, so the first day and a half we were lost in the shuffle and without butler service. Enter Miriam, butler to the rescue. She made the rest of our trip smooth sailing and was very attentive. As for the resort itself, it's gorgeous and everyone's very friendly. We'll definitely be back soon! Highly suggest el dorado/casitas.
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Mixology cart was amazing. Great drinks and experience
Excellent mixologist. Very friendly and educational. Mexican whiskey was great and the special “lion king” margarita. Highly recommended. If you can find him, definitely try a drink from him. Excellente!
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Our favorite place
Angel with the margarita cart makes the best margaritas!!! The resort overall is amazing. This is our second time here and we love it. The food is great, staff is great, resort is beautiful! We have nothing bad to say about this place.
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Honeymoon stay
Amazing resort. Too many great options for food and places to hang out/relax. Special thanks to: -Ingrid - who works at Kick Restaurant and Spot - she went above and beyond to ensure our needs were accommodated. Outstanding customer service and a super friendly person. The resort is lucky to have her -Lorena - who works at Health Bar - always smiling and great person to have during your stay -Victor and Roberto - who work at Cocotal during breakfast - they went the extra mile to ensure we had a good experience