LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating7961 reviews
Excellent Entertainment, Bartenders & Food !! Thank you El Dorado Maroma!
I enjoyed my entire stay. I love the relaxed atmosphere. The food is great! All of the amenities are great whether you just chill onsite or take an excursion or three. For night life I must say Rick’s bar is awesome. Our entertainment DJs on my final evening were Octavio and Chris. They were both so kind and kept us all moving! Everyone is so wonderful at this resort but, I must give a shout to the entertainment team at Rick’s Bar because they made our last Girl’s night wonderful. The Bartenders Phillipé and Luis are The Best! Along with the beach bartenders Alfredo, Karen and Oscar. Other staff members to note are Haszel and Adrian (activities dynamic duo), Monica (server), Papitos’s staff, Claudia & Dennys (concierge)This was my first trip after pandemic life. I had the time of my life, and hope to return next January. Thank you to all of the Eldorado Maroma staff you were all so wonderful. I know I have forgotten a few names. I am so happy I came everything was great. Thank you All!! Hasta Luego!!
Fun and Relaxing Time
I visited in January 2023. Had a wonderful time. This hotel has the best staff ever. Luis at Rick's bar was a excellent bartender. Octavio played the best music and played requests. The bartenders at the beach bar made wonderful drinks. And the food was great! Plan on visiting again. Thanks for the awesome time.
Exceptional All Around
My husband and I had an amazing honeymoon here. Everything is in pristine condition, safe, comfortable and so much fun. The entertainment staff quickly became good friends- Chris, Hazael, Octavio, Adrian and Alex will be missed! Even the gentlemen who did our turn down service were diligent and friendly, Antonio and Reynaldo! Giselle was our personal concierge and did a fabulous job making sure we could experience everything the resort had to offer. Paulina, Jose, Arturo, Juan and Marlene made sure we never went hungry or thirsty! We will never forget our wonderful Maroma family!
Perfect resort for a great get away!
Everything at El Dorado Maroma exceeded our expectations. The food and drinks were excellent, the suite was beautiful, and the staff was personable and phenomenal. Chris, Alex, Adrian, Hazael, and Octavio were great, keeping the activities lively and so much fun, what a great entertainment staff! The cleaning staff and turn down crew were amazing, keeping the rooms clean. The wait staff, Arturo, Jose, Marlene, we're so much fun. Overall everything and everyone was excellent! Loved every minute of it!
Best resort around!
We were lucky enough to visit El Dorado Maroma again but this time stayed at the Palafitos for a week for our honeymoon. It was absolutely amazing! Our butlers, William and Pilar were so friendly, helpful, and just went above and beyond. The beach on the Palafitos side was pristine and beautiful. We loved going there to relax in the hammocks and see the best beach butler around, Daisy! We did a tequila tasting on the Maroma side with Agustin and he was fantastic as always. Rene at Lima Limon is a great bartender, friendly, and so much fun. The restaurants are all fantastic and have top tier food. We had dinner at Mio (Italian), the Caribbean Grill, Mexican night on the beach with tons of food and entertainment, the Asian restaurant, and the Palafitos. Room service was always speedy and good. We had lunch one day at Pepito's, which was delicious and has an amazing view. The bartenders on the Palafitos side: Josue and Felipe were a blast and make some great drinks. Everything at this resort is top notch and the staff is beyond amazing. The staff is welcoming, always smiling, and makes you feel at home. Miguel and Paco thanks for everything! We had a honeymoon that was just beyond expectations. We can't thank the staff enough. Can’t wait to go back! Caroline & Jen