LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating8201 reviews
Another great Mexican experience
It’s pretty much perfect… … the food in all of the restaurants is amazing. The staff are so attentive and welcoming. In particular, Patricia and her team at Lima Limón - shout out to Leonardo in particular - as the food and service are just amazing. Make an effort with the ceviche (I have never eaten as much octopus… brilliant) it is awesome. Thanks to Jesus for trying to make us drink tequila for breakfast… In Papito’s the whole team are amazing - Bladivir made things even more special. All of the bar staff at the beach and pool bars - Diego, Luis and Carolina. Manuel, the beach butler who starts the day at 5am and never stops… Smiling… Our two room butlers (luxury…) Julieta and Marbel were brilliant - I don’t think we were too high maintenance! The room was great - royal swim up suite. The only problem we had was the room above us (which had a private pool attached to the room) managed to swamp the terrace with overflowing water from their pool, which was a little tricky. And, at the end of the day, its just water and you are in a swim up room! So… chill. Room service, if you want it, ís swift, tasty and there is plenty of choice. There is currently a little construction on site renovating some beachfront rooms. It did not disturb us at all. But I suspect if you were in Villa 3/4 it might have been a little more intrusive. We have had an absolutely brilliant 10 days, which have passed so quickly. Absolutely recommend the resort to anyone who wants a brilliant time on a perfect beach. Daily activities that you can join in or watch from the comfort of your perfect daybed, the choice is yours. Add in some local wildlife (local raccoons have to be seen to be believed) and it is just a great place to come - even after a 10 hour flight and the joys of exiting Cancun airport. There are guests here who are back (more than once a year) for the last 14 years - and it is easy to understand why… the staff care, the resort knows how to deliver what the customers want. They just make everything… easy. Overall, a brilliant holiday and one which I am sure we will repeat!
A fun and relaxing trip to El Dorado Maroma
Loved the whole El Dorado Maroma. The amenities and location of the resort are amazing. We were in the Honeymoon suite and it is very spacious and quiet. Our favourite restaurant was Lima Lemon and we loved the night time entertainment, particularly the mexican party and fire show. The entertainment during the day is also super nice if you like doing different activities. The morning stretches with Octavio are super relaxing. Octavio, Omar, Hazel, Chris, Alex, and René from the whole entertainment team are super nice. The volleyball games on the beach and pool were great fun, everyone can play. The morning stretches with Octavio were very relaxing and got each day starting nicely. I'd definitely come back.
An amazing experience! We did not want to leave and are already planning an anniversary trip back
I went with my newly wed wife on our Honeymoon and it was an amazing experience! The rooms and facilities were always very clean and immaculate. The food was also delicious. We had Leonardo and Angel as servers at the Lima Limón restaurant and Erik at the Papitos restaurant and they always went above and beyond to deliver what we wanted. The Entertainment staff were all incredible as well! Alex, Omar, Chris, Hazael, Octavio, and René knew how to keep everyone entertained and smiling throughout the trip, and they made the experience a lot more fun. They all get 5 stars For Housekeeping, Reynaldo did great with our room in keeping it clean every day and keeping fresh towels, sheets, etc. restocked. Maria helped with the turn down courtesy service and putting fun items in the room that made it feel special for my wife and I. I can’t say enough good things about the staff and how genuine they are as people and keeping all of the guests happy. My wife and I just left and are already talking about visiting again for an anniversary. Thank you El Dorado Maroma for an incredible experience!
Great fun holiday in paradise
Our honeymoon suite was enormous and gave us the wow factor right away-we weren't expecting the 3 showers and so much more. The resort is stunning with well-tended greenery everywhere. There is some work happening which is a bit noisy from the beach but understandable. The beach is stunning with helpful staff. Sea like bath water. The entertainment staff give their all and we've loved playing volleyball with Omar, Hazel, Chris and Alex (although Alex is too good, what a hustle 😂). DJ René brought the tunes to all the events and kept us dancing all holiday. The entertainment as well as the classes kept us well entertained and the foam party was hilarious. Not being much a party animal, I've never been but it was an epic hour of fun in the pool. Everything is welcoming and easy going. Don't miss the acts around the pool in the evening. The food is good, although we miss a buffet for being able to pick and mix. The drinks are superb and the staff great especially at Lima Lemon where it's a bit quieter and they take care of you. Leo, Jesus, Martineano, Patricia...many great people. Bed so comfy!
Chris is awesome!!
Chris was fantastic as a personality for the activities. He is personal, fun and engaging! My husband and I have the best experience when we meet people like Chris because he made us feel important and like family.