This beachfront, adults-only resort has 14 pools, 13 gourmet restaurants,  18 bars, and 2 spas. At El Dorado Casitas Royale, a Spa Resort by Karisma you’ll also enjoy a mile of pristine beachfront, 24-hour room service, beach and pool butlers and some of the best-trained chefs, bartenders and servers in the world.

Voted one of Conde Nast Traveler’s Top 100 Hotels, El Dorado Casitas Royale, by Karisma is a private enclave dedicated to providing an even higher level of luxury and personal attention. You’re free to enjoy all of the dazzling amenities, restaurants and activities of neighboring El Dorado Royale and Generations Riviera Maya, but guests of Casitas Royale gain exclusive access to their own private pools and swim-up bars, a host of concierge services, aromatherapy and pillow menus and so much more.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 20 miles

Property Information

Year Built: 2007
Floors: 3
Total available rooms and suites: 203

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Important Note: Although the hotel offers over a mile of sandy white beach, some of the area is not swimmable due to protected coral. There is a swimmable area and also a unique natural saltwater pool on property.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 9489 reviews
  • 5.0 star tripadvisor rating
    Vacations 2023

    Manuel jhony and Raul are the best beach beach butlers they made our trip fantastic always smiling and very friendly thanks guys you are amazing with the drinks and food we come back the next year 😁 will see you

    Feb 01, 2023
  • 3.0 star tripadvisor rating
    4th visit, just average

    We just got back from our trip to the el dorado casitas, and this time it was just average. This was our 4th visit (we even got married at Generations in 2017) and spent 2 weeks at casitas for our honeymoon. The trip started with a mistake we made with our booking, and while there was a simple solution (just charging us the difference) it was drawn out a couple days and made into a much more stressful situation due to the lack of communication with the reservation dept. We had no butlers this time, no one checking in on us. We came for our 6th wedding anniversary, which was noted in our booking. We also spoke of it when checking in and meeting with concierge but no sign on our door this time or set up in room. There was no hot water (sometimes luke warm) in our casita for our entire 4 day stay, which was never addressed. FINALLY, through email I was told no prior reservations for dinner allowed, but could set up reservation for culinary theater a week prior through email. Of course they didnt have culinary theater reservation when we arrived and reservations for dinner not available after 3pm😂😂 Needless to say it has lost most of its magic for us, but was nice to visit the chapel where we got married one last time! Di Italia was still delicious and we enjoyed the culinary theatre as well!

    Jan 31, 2023
  • 5.0 star tripadvisor rating
    One of our favorite places

    We love El Dorado Casitas, and this time, we were able to share it with family! The staff is absolutely amazing, and we’ve been seeing the same faces for over seven years. The commitment to environmental sustainability is important to us, and they’re able to keep the grounds beautifully maintained in climate friendly ways. The food is spectacular, and one of the reasons we come back again and again.

    Jan 29, 2023
  • 5.0 star tripadvisor rating
    Wonderful service

    Wonderful trip we love Casitas. We had amazing butler’s Miriam and Jorge who made our visit so special. It was more difficult to get reservations for dinner this trip but Miriam and Jorge saved the day are we’re able to get us into our favorite restaurants. We can’t wait to come back!!❤️

    Jan 29, 2023
  • 5.0 star tripadvisor rating
    Excellent service!

    We were there for 10 days and had the best butlers, Claudio and Miriam. They took great care of us! Also we had the best waiter at D’Talia Casita, Silverno. They are all very friendly and make you feel like family! Fantastic!

    Jan 28, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319