This beachfront, adults-only resort has 14 pools, 13 gourmet restaurants, 18 bars, and 2 spas. At El Dorado Casitas Royale, a Spa Resort by Karisma you’ll also enjoy a mile of pristine beachfront, 24-hour room service, beach and pool butlers and some of the best-trained chefs, bartenders and servers in the world.
Voted one of Conde Nast Traveler’s Top 100 Hotels, El Dorado Casitas Royale, by Karisma is a private enclave dedicated to providing an even higher level of luxury and personal attention. You’re free to enjoy all of the dazzling amenities, restaurants and activities of neighboring El Dorado Royale and Generations Riviera Maya, but guests of Casitas Royale gain exclusive access to their own private pools and swim-up bars, a host of concierge services, aromatherapy and pillow menus and so much more.
Location
Riviera Maya - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Vacations 2023
Manuel jhony and Raul are the best beach beach butlers they made our trip fantastic always smiling and very friendly thanks guys you are amazing with the drinks and food we come back the next year 😁 will see you
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4th visit, just average
We just got back from our trip to the el dorado casitas, and this time it was just average. This was our 4th visit (we even got married at Generations in 2017) and spent 2 weeks at casitas for our honeymoon. The trip started with a mistake we made with our booking, and while there was a simple solution (just charging us the difference) it was drawn out a couple days and made into a much more stressful situation due to the lack of communication with the reservation dept. We had no butlers this time, no one checking in on us. We came for our 6th wedding anniversary, which was noted in our booking. We also spoke of it when checking in and meeting with concierge but no sign on our door this time or set up in room. There was no hot water (sometimes luke warm) in our casita for our entire 4 day stay, which was never addressed. FINALLY, through email I was told no prior reservations for dinner allowed, but could set up reservation for culinary theater a week prior through email. Of course they didnt have culinary theater reservation when we arrived and reservations for dinner not available after 3pm😂😂 Needless to say it has lost most of its magic for us, but was nice to visit the chapel where we got married one last time! Di Italia was still delicious and we enjoyed the culinary theatre as well!
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One of our favorite places
We love El Dorado Casitas, and this time, we were able to share it with family! The staff is absolutely amazing, and we’ve been seeing the same faces for over seven years. The commitment to environmental sustainability is important to us, and they’re able to keep the grounds beautifully maintained in climate friendly ways. The food is spectacular, and one of the reasons we come back again and again.
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Wonderful service
Wonderful trip we love Casitas. We had amazing butler’s Miriam and Jorge who made our visit so special. It was more difficult to get reservations for dinner this trip but Miriam and Jorge saved the day are we’re able to get us into our favorite restaurants. We can’t wait to come back!!❤️
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Excellent service!
We were there for 10 days and had the best butlers, Claudio and Miriam. They took great care of us! Also we had the best waiter at D’Talia Casita, Silverno. They are all very friendly and make you feel like family! Fantastic!