This beachfront, adults-only resort has 14 pools, 13 gourmet restaurants,  18 bars, and 2 spas. At El Dorado Casitas Royale, a Spa Resort you’ll also enjoy a mile of pristine beachfront, 24-hour room service, beach and pool butlers and some of the best-trained chefs, bartenders and servers in the world.

Voted one of Conde Nast Traveler’s Top 100 Hotels, El Dorado Casitas Royale is a private enclave dedicated to providing an even higher level of luxury and personal attention. You’re free to enjoy all of the dazzling amenities, restaurants and activities of neighboring El Dorado Royale and Generations Riviera Maya, but guests of Casitas Royale gain exclusive access to their own private pools and swim-up bars, a host of concierge services, aromatherapy and pillow menus and so much more.

Location

Q. Roo. C.P. 77710, Mexico
Cancun, Mexico (CUN) : 20 miles

Property Information

Year Built: 2000
Floors: 3
Total available rooms and suites: 203

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 9821 reviews
  • 1.0 star tripadvisor rating
    Bad Customer Service

    Im so frustrated! At check out we were accidentally charged an extra $500 USD and I've been having a horrible time trying to get it back, even over a month later! Pick somewhere with better customer service! Would NOT recommend this nightmare, we had a fun time but they're doing a terrible job of correcting their mistake and it's been a headache. Feels like we were stolen from.

    Jun 12, 2024
  • 5.0 star tripadvisor rating
    Superior with Challenges

    We attended members week and were so excited to experience it for our first time. We had 4 family members with us. On our third day there my husband shattered his ankle. It was bad enough that he needed surgery. The staff doctor came to our room and helped us through the process and guided us to a reputable hospital. Karen and Hugo were indispensable! They are amazing when things are going well but they really stepped up the game before leaving for the hospital and giving us so much special attention afterward. They arranged a wheelchair for us. The staff all catered to us. Brought us food and checked on us constantly. We had 4 days of navigating an invalid around the resort. Hugo and Karen made sure that our trip was still fabulous even with all the challenges. We love this resort and can't wait to return in July.

    Jun 06, 2024
  • 4.0 star tripadvisor rating
    Different to previous stays.

    This was our third visit to an El Dorado resort; both of the previous were 5 star experiences for every category each and every day. However, despite there having been multiple instances of 5 star quality we experienced several instances where our experience wasn’t as it had been on our two previous visits. There was lack of consistency, so what was exceptional on one day wasn’t repeated on every day. However, on balance this was a lovely vacation in 3216, with so many wonderful employees who seem to be doing their very best. In fairness, every one of our meal-time servers deserves a mention as their actions were always exemplary. Particular thanks to Miguel and Santiago at the Chef’s Table within D’Italia Casitas for making our final night so memorable.

    Jun 05, 2024
  • 2.0 star tripadvisor rating
    Vacation ruined

    I am glad that they apologized for our vacation but we go on one vacation once a year and your hotel ruined it. Even after moving to the casitas we had to wait a good half hour before the shuttles came. to get over the bridges or in the pool you had to go up steps about a foot and a half high. I had knee replacement surgery. And my leg swelled up like crazy from the stairs. We were sleeping with hoddies on in the first room for three days because it was freezing Miserable vacation

    Jun 01, 2024
  • 5.0 star tripadvisor rating
    9th time visiting and can’t get enough!

    This is the 9th time we have been to this specific resort and still can’t get enough of it. Not only are the Casitas a taste of pure paradise but the workers make all the difference in your experience at the resort. Benjamin Bautista was our bartender all week at the swim up bar and just made our week fantastic with his attentiveness and excellent bartending skills. If you are looking for an excellent masseuse, Joanna at the Spa Casitas is top notch. I spent 5 1/2 hours in the spa this week getting multiple massages and she can do anything from an extremely relaxing massage to a very firm deep tissue massage. The food is fantastic and even highly recommend Jade at Generations right next door for dinner. You can’t go wrong staying at this hotel.

    May 19, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319