Dreams Vista Cancun Golf & Spa Resort, a brand new, contemporary family resort, is perfectly set in the exclusive gated community of Puerta del Mar. Each luxuriously equipped room or suite feature modern and stunning architectural design and breathtaking views of the Caribbean Sea or nearby Isla Mujeres. A relaxing world-class Dreams Spa by Pevonia®, an exclusive rooftop pool, two surf pools, fitness center, countless daytime activities and an exciting nightlife make this a must-stay destination. Dreams Vista Cancun Golf & Spa Resort boasts 416 spacious ocean view rooms and suites including 185 Family Connecting suites & 137 Deluxe Family Ocean View Suite featuring modern designs.
LocationCancun - On Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1563 reviews
Friends wedding at Dreams
We went to dreams for a friends wedding. Trip guy assisted us with booking etc which was great! It was a large group of people. First of all the wedding was beautiful, held in the palapa over the water. The reception was held outside, the DJ was excellent. The dance floor was super fun, the buffet food was excellent with lots of Options. Great service etc. as a guest/someone in the wedding party I would recommend it for a wedding. In general, we typically pick adult all inclusives. However, the dreams hotel exceeded our expectations. Bear in mind it is a high-rise and does not have a sprawling resort feel which is different than a lot of other resorts. Everything is close by though, which is very convenient, do not have to walk far to get places, very compact resort. We had an ocean view master suite which was amazing, the room had a living room, 2 bathrooms and a plunge pool on both sides of the balcony. The walls were all windows with direct ocean view. Would highly recommend that level room. That room was part of the preferred club, which gave you access to the rooftop adults only pool. The pool was excellent, we had a large group, and the service up there was phenomenal. We had Jesus and Fernanda helping us and they were the best. One pool complaint is, if you wanted to lay in the sun, without being in the pool, there were not many spots to do so, this would be a con for me if I wasn’t with a large group physically in the pool. All of the drinks were good. As far as the food, we did the new vista prime restaurant for dinner twice and it was really good food. However, the service was just OK, a lot of things did not come out as requested. we tried hibachi which was fun. Had the blue water grill for lunch by the pool which was quite good especially for lunch food. Had the buffet for breakfast, no complaints. The room service menu is somewhat small but it’s convenient. Have definitely seen better. The check in process in the preferred club was extremely slow, this should be improved.
Great stay, kind people.
They provided a great experience during our stay. Food was excellent as we rried a variety of options. We really appreciated their hospitality and will definitely see Daniel Mi Lucrecia and the team at the restaurant again.
Not convenient KIDS club. YOU have to follow their schedule, no flexibity, Kids can't stay when it works for you
We're a family of 4 - parents and 2 boys aged 5 and 3. And for vacation, I'm carefully checking kids club reviews. I'd like to talk about Explore's club later. and share my honest opinion, but first about the hotel itself. Pros: The main asset of this hotel is food. Oh my God! Delicious everywhere. Even the buffet is really good. Always tasty, fresh, and not oily. All the restaurants are above and beyond. You have to try the steak restaurant on the 16th floor, it's a new one, not quite explained it's there. But, for the amazing things, it is pretty much it. For the cons I have to mention a few things: First of all, whoever planned the rooms never slept in one. On one hand, it's new and nice - but the features don't work together. The shower has a glass "window" into the room. And the bathroom has a motion sensor. So, if you'll going to the bathroom during the night, and some of your family members are sensitive to light will wake up, just because of the light (that you can't turn it on cause it's the sensor). In general, all the bathroom unit is awful. There is no "door" to the sink area, and there are 2 doors to the toilet and shower. But they didn't put any privacy locks. So, If you're travelling with little kids - they will just open your toilet door because it just can't be locked. And last, but not least for the bathrooms - amenities like shower gel and shampoo are so low quality, There is no conditioner at all. I've visited other resorts that are trying to put brand stuff at least for the first night, but here - just the cheapest one. One more point to think of: Before we visited resorts and not just one-building hotels. FOR US it felt not cozy enough, you don't have a place you can actually walk. Kids experience and Kids Club: As I've mentioned before - we have 2 kids aged 3 and 5. I can mention 3 good things about the club: friendly stuff to kids (not all the time to parents), the facility is brand new and fun, and the last one is open till 10 pm (other hotels usually operate till 5). But You have to be ready to fit your schedule into the club schedule. The first thing is that the hotel website says the kids club is open from 9 am to 10 pm. This is a lie twice: a) it opens at 9:30 (but ok, let's say it's a typo b) 9:30-10:30 and 5-6 pm there is a thing called "family time. So you HAVE to be there with your kids at those times. I don't know about other kids, but I can say definitely about mine - I have to enter with them ONCE and they won't stay alone anymore ever again. So, that makes kids club ACTUAL time 10:30 am -5 pm. And 6-10 pm. But it is just the beginning... The website claims the kids club is from age 3 y.o. (and this was the MAIN reason for us to pick this hotel). But when we check in the kids for the first time we discovered that they have a pretty strict daily schedule, and outside activities are not permitted for kids 3-4, So it means, I can't leave my kids in the club and I have to take them from there each time the stuff is taking the kids to the pool, or to the beach etc. So it definitely won't work for kids 3 y.o. They don't have enough stuff to split (one group is going to the water park) and one is staying. No. So, again you have to check out your kid for those activities (due to age or if you just simply don't want your kid to go with the group. No option to keep them there anyway). I have to mention, that just once the group didn't go to the beach and they decided to stay, but you never know what is actually going to be like, and you have to plan your time, which is such an annoying thing on vacation. Furthermore, lunch and dinner time - again, if you don't want your kid eating with the club you have to follow the schedule. In the evening they usually have a movie night (8 pm to 10 pm). It worked for us, but keep in mind, it can be in Spanish or English. If your ok with screen time to get some time without a kid - it's ok. But one the night they took the kids to the "Show". It's very loud for my kids, they won't really listen. And we had to take them from the club. And again, we didn't really send them to the club then it's convenient for us, we had to follow their timelines, ***Would not recommend this kids club, despite the nice stuff.*** When we managed to keep them there they had lot of fun, crafts, etc. The staff is nice, and they even gave us a present to keep the kids busy on the plane on the last day. It was nice, but unfortunately, the overall experience is to follow their schedule. Regarding the water park I know it depends on the season, but keep in mind that the water is way colder than the other pool because it's mostly in the shadow of the hotel. There were bright sides too, but the concept of this kids club just killed all the good that Vista can offer.
Adult only pool, roof top views, preferred club
We stayed at Dreams Vista the first week of 2023! We were members of the preferred club which allowed us to check in at the preferred club lounge and got our room quickly. Additionally the preferred club helped us arrange 2 rounds of golf, book 2 massages and hydrotherapy circuits, and how to get on the ferry to the isla mujeres, dinner reservations at the Japanese restaurant. Highlights- accommodating and friendly staff that was always ready to help, golf course next door was incredibly convenient, morning yoga on the dock, preferred club bar, spa services, adult roof top pool (shrimp tacos on lunch menu were delicious!), incredible views, smaller resort with elevators, completely separate kids pool and activity area, photographers on sight were amazing, and la plaza lunch buffet Low-lights - food was expected for a resort, could have been the time of year but it was VERY windy (understandably uncontrollable), isla mujeres was ridiculously busy and loaded with vendors just trying to get you into their stores to buy trinkets, and the beach was underwhelming Staff shout outs- Roof top pool Jesus, Fernanda, and Gissel: whenever we asked “is it possible to __________” the response was always “anything is possible” and they would fulfill our request to the best of their ability. They also were quick to keep our drinks full and make sure we were comfortable and enjoying every second Preferred club bar Carlos makes the best classic margarita!! We truly enjoyed our week long stay, and will definitely be there again!
La Plaza Restaurant
We had a very good experience during our stay at the Vista Dreams Cancun hotel on New Year's weekend. In general, all the hotel staff is very attentive, and friendly. Always making sure to fulfill the guests' needs. On this occasion, special thanks go to all the staff at La Plaza Restaurant, beginning with the Captain, Mr. Salvador Hernandez. I describe him as the perfect leader for any team, he was always more than attentive to all his team and all the guests arriving at his restaurant, his team members Jesus, Candido, Hervert and Santiago were very attentive every day we were at the hotel. Also the guys at La Terraza bar Bryan, Jason & their co-workers they're very very good too, great drinks, good times, good memories. All you need on a good Vacation. Thank you so much all of you guys! You're great!