General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating295 reviews
Horrible beach, false advertised rooms.
Don’t waste your money here! We upgraded to an ocean view room when buying our trip at home, payed over $300 extra each for it only to get a pool view with a tiny bit of ocean in the back. When I went up to the lobby to address this was told that there is an up charge to switch to an ocean view and none were available anyways. Beach is horrible, bring water shoes if you want to walk in at all. If you’re not there by 7:00 am you won’t find a seat! Pool is cold, zero entertainment at night. Won’t be back, very dissatisfied.
A nice vacation
Carlos was an excellent waiter. Very attentive to our needs. Hotel was nice.Weather was great and Miss Fabiola was a great activity director. The resort was clean. The snorkeling was pretty good right off of the resort .The food was good. Had a whole lot of choices.
Take beach shoes. Take beach chair clips. Get your chairs early or you won't get a seat by the beach. Food is ok. Very low-key and quiet, which is a plus. There are both pro's and con's, but we love the water and the beach so this is why we chose this resort.
Dreams rooms are nice, but food is average. Staff was fun
Took a friend to Dreams. The rooms were nice, the view was great. The staff was friendly. But the food was just average. Burdeaux restaurant and breadkfast buffet were the favorites. Yuri was an amazing waitress (World Cafe) as well as Fernando (Burdeaux). Sarah was fun - she did the water aerobics
You get harassed by the time share agents the minute you check in! They are pushy and not what I expect on vacation. We purchased the Premium pkg so we could go to a private bar and relax with appetizers, etc. They failed to inform us that we no longer had this private club available at Dreams. They turned it into a Sales office for the time share /vacation club meetings! We had to walk w resorts away to enjoy this special package we paid $500 extra for!