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Resort Details
Hotel Advisories
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Awful in more ways than one
I have no idea how this place got good reviews. We checked into a room that had sheets that were dirty and even had a drop of blood. The toilet wasn’t clean. The shower had hair in it. The chair had crumbs all over it. So disgusting. We finally got them to move us to another room that we just hoped had clean sheets. We ordered a breakfast item and after 30 min of waiting we asked the girl if she could check on it(we were taking it to go) she came back and said we are out of what you ordered. Like what?! Was anyone gonna tell us if we hadn’t asked?? I normally really like Double Tree but this was not the standard I am used to and makes me rethink ever booking a Double tree that I haven’t already liked.
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Great hotel
Had a great stay at this hotel. In a good area and the pool was nice! A special shout out to Maria Elena who helped with late checkout and some other requests. She was very friendly and awesome to work with!
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Amazing Hotel!
My stay at the doubletree hilton Miami could not have been better! Whenever there was an issue or we needed something, customer service came right away to help no matter what. On the last day of our stay, we were running late and requested a late checkout and Maria Elena granted us one without charge. Thanks Maria, and thanks Hilton! Will definitely be returning.
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The perfect hotel
We had a great stay at this hotel. The hotel staff was very helpful and accommodating. Special shout out to Maria Elena Nicaragua for her friendliness and helpfulness. She even helped me become a Hilton honors member. The servers and cooks at impression restaurant were great too. Thank you all for a good experience. We will be back. -ivette
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Guest services rocks!
While the hotel itself left a little to be desired, Ms. Elena with guest services was extremely helpful and kind! She helped with my late checkout and was very accommodating. Would definitely stay again.