Customer Ratings & Reviews
TripAdvisor Traveler Rating1535 reviews
Stay somewhere else!
Carpets stained and torn. Taps are broken. Kitchen has no toaster, no soap, no sponge. They provided me with dirty plates. The laundry is $12 and they don’t work. The hotel smells of marjuana. Just stay somewhere else and you will be happier.
Excellent Rooms and Hotel
We had an excellent stay at the DoubleTree, with the clean rooms, convenient access to The Galleria, and friendly staff. The staff were very accommodating to our large group. The rooms were very nice and spacious. We would definitely stay again.
Great Hotel VIP Experience (P)
We stayed in the King Bedroom suite w/Full Kitchen. The suite was spacious, clean, and smelled great (aromatherapy scent or similar). Hotel staff were friendly, welcoming, and prompt to correct any issues or concerns we had. Will stay again!!!
It's a pretty good place, but showing it's age, and infrastructure needs to be renewed.
I sure don’t like that my room is not cleaned every day, claiming it’s helping me with Covid. Covid is effectively over, and that’s just a new way to take value from the customer and still charge very handsome rates for this room. This is a very old building in hotel years, and it needs some updating to continue to wear the Hilton brand. Most of it has been kept working right. Still, every wall plug in the room is so worn out the plugs won’t stay in. Even the plugs on the table tops for electronics are so loose the plug just falls out. It’s extremely annoying being the rates they charge for this room. I like the thoughtfulness of wall switches with pilot lights in them. I’ve checked into many a property where one needs a flashlight to find the light switches. These are Decora™ wall switches, meaning they have been upgraded. Nobody upgraded the wall plugs, though. There’s no refrigerator in here, and most properties in this class of service offer an apartment sized refrigerator. The room does have a microwave oven. The bathtub is ancient, but there’s nothing wrong with it. The toilet has been upgraded to a more efficient model. The rest of the bathroom worked right, and the dressing table was mighty generous on space. The room is carpeted, and I personally hate the stuff. I’m beginning to see better brands using tile floors in the guest rooms. I don’t know what kind of idiot thought we should put textiles where we walk that can’t be removed for cleaning. The world will be a better place when wall-to-wall carpet is nothing but a memory. My towels and bedding were in new condition, clean, and felt good. They offered 4 generous pillows on a King size bed. Most of the aesthetics in here are very pretty. The flooring in the common areas are beautiful marble. On Christmas Eve they offered for two hours only a Rib Eye Steak, luscious salad, dessert, and two side items for $25. WOW! The kitchen was a little slow, but it’s a hotel; not a steak house. They obviously aren’t making any money at that price, but it was an extremely good value. There’s just no place to park in this part of the city. Parking in the garage is expensive, but there are no other paid lots anywhere near. The neighborhood is one high rise after another, thus the motorist is pretty much stuck with paying whatever they are asking. From the front desk, to the bar, to the bell men, the staff has been kind, courteous, and accommodating. I just happened to blow in here with a Texas blue norther, of which Houston rarely ever sees one. The heater in my room only went up to 76°, which was barely adequate with this kind of weather outside. The windows leak a little bit, and therefore it got pretty cold. I didn’t want to change rooms, and I didn’t call for a building engineer, but the HVAC system ought to provide more heat than it did. It was a central system rather than a individual window unit, and operates quietly. They have some kind of enormous flat-screen TV with Comcast TV service. Television lost me somewhere back in the 1970’s, and hasn’t caught my attention since. They have about 50 channels of absolutely nothing to watch, no different than the rest of the world around me. Heck, I’d be happy with a 10” black and white set from the 60’s no more than I care about television. In summary I’d give this place a good grade, and I’d stay here again if I need to be in this area. It costs a lot, but everything around here costs a lot. I expected the restaurant to be closed on a holiday, yet they were open. Maybe 20% of the rooms were rented, and I know they are not making money that way. I am especially appreciative of every worker who comes to work on Christmas day. They have families too, and nobody wants to work. I’m grateful to every one that makes travel possible. I usually double-tip on anything I buy hoping that the appreciation is noticed. I’m just a cranky old Native Texas that does not bite unless asked.
Do yourself a favor and stay somewhere else.
The hotel is run down, needs a big renovation. There are holes in the furniture and they’re very dirty, including the rug and the chairs. management does not care it was one problem after another. Hotel smells moldy mildew. The first room smells like marijuana so they changed me the second one when I walked in smell like they just sprayed it. Two nights later I get a bang on the door was a housekeeper who wanted to come in and spray my room again I told her no thank you so they are aware of the problem at this hotel. They just don’t do anything about it.