Customer Ratings & Reviews
TripAdvisor Traveler Rating2031 reviews
Great location for Universal, could use some upgrades
This was a great location for our trip to Universal. We walked to the valet entrance (closest one) in just under 15 minutes. The hotel had done some upgrading in the common areas but the bathrooms in both the room and common area were tired, and the common men's bathroom by the breakfast restaurant was pretty dirty every time I used it. Our shower head was squirting water on the floor and the drain was backing up when we arrived. However, I did report it and they fixed both promptly. The center table between the beds was missing a drawer that looked like it had broken. Breakfast is not included but was delicious and priced what you would expect at the entrance to Universal. The bar/restaurant was a good value and convenient. On-site Starbucks can't do room charge but was close to the lobby. The service was overall good and the staff was responsive. If I were going to Universal, I'd stay here again because it was a good stay with an excellent location that made the trip easier. For any other reason, I'd pick somewhere else in the area with better ratings.
Riku is an absolute QUEEN xxx
Riku from the check in / front desk was so amazing! She helped us with all of our questions, gave us warm chocolate chip cookies, complimentary drink cards for our honeymoon and just had great vibes! She said if we needed anything to go down and see her and that she would assist us where possible! Y’all are lucky to have her as a part of your team, she’s a super star and deserves the recognition! He customer service was above and beyond solid 11/10. Slay sis xxx
Riku is a bloody legend!
My Wife and I headed here from eloping in LA to the most warm and welcoming concierge we’ve ever met, Riku. She made us instantly feel at home and has provided us with a friendly face whenever we have needed any help, and kept us fed with amazing cookies! Absolute 10/10, much love from Australia. Ren & Ty. <3
the closer you get the bigger the cost staff very good hotel dated wont be going back again carpets seen many a good time hence the stains and damage due a refurbishment but not reflected in the price we paid
My Favorite Unviersal Stay Sptot
This is my second time staying at this hotel. It is clean and very close to plenty of dining and has a starbucks on site. Walking distance to Universal. Clean. Great sized rooms. I love staying here when I come to Orlando