General Policies & Fine Print
Check-in Policy- Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy- This hotel cannot guarantee a spring-break-free environment.
General Information- Room taxes are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. The hotel is 100% non-smoking, no smoking rooms are available.
Resort charge: A mandatory resort charge is charged to all guests at hotel check-in or check-out.
Mandatory Resort Charge Inclusions:
? 10% off Food at Hiking Hawaii Cafe or Tree’s Restaurant (not combinable with other promotions)
? High Speed Internet Access
? Complimentary local, toll-free, and credit card calls
? PlayStation access with unlimited movies and games (Kiosk located on the Lobby Level. One movie / DVD can be
rented at a time)
? Use of two (2) beach towels
? Kualoa Ranch 2 for 1 Full Day Secret Island beach activity tour
? CinemAttraction 4DFX, Buy One Adult & get one Free
? 20% Afternoon Adventure Sail @ Spirit of Aloha Catamaran
? 15% off Lappert's Ice Cream @ Hilton Hawaiian Village, located just across the street within an 8 minute walk.
? 10% of Beach Chairs and Umbrellas at Waikiki Beach Activities
? Onsite Cultural Activities
The above list may not be comprehensive. Mandatory hotel-imposed charges may not include tax and are subject to change at any time. The hotel can provide current charges and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2103 reviews
I’m currently staying here and the hotel is just okay. The staff specifically the valet are awesome! Super friendly and ask us how our day is going. The front desk male employee (didn’t catch a name) not as approachable. It’s close enough to the beach and main things to do in Waikiki. My biggest complaint is they are doing construction. I didn’t see that when I booked on the Hilton app. My husband and I are here for our honeymoon and hate hearing all the noise right outside our window. Like literally right below us. This is something you might need to consider when staying here since it’s going on till September.
The jewel of Waikiki
This hotel is one of the bright spots of my trips to Hawaii. The hotel staff is so kind and the fact they remember me each visit just makes me feel special. Jungmin, Elsa, and the team at the front desk always are smiling and despite the fact I am miles from home, I feel like I am with family everytime I visit. The hotel rooms are clean and the beds are comfortable. It is the perfect place to crash after long days of working and hiking. The showers are hot and the rooms are cold. I prefer to keep my room cold and it isn't overbearing with the humidity and heat. The valet is back and I appreciate this fact. I don't think people realize how difficult the parking was during the pandemic and I am glad I don't have to worry about someone hitting my car when I'm parked anymore. The valet team are quick and move through the line as fast as they can. The hotel is close enough to the Ala Moana mall and the Waikiki area for those looking for amenities, but is also away from the craziness of Kuhio street. For the guests who come with the Aloha spirit, please be patient and kind to your hotel employees! They are doing their best to make sure you have the best time. I will continue to only book here due to the amazing guest service and familiarity that comes with the team. I do wish Qian hadn't left, but I do look forward to saying hello to Jungmin and Elsa & team when I return this year. Mahalo Doubletree Ohana! - Lee Gibes
Not too far away from anywhere
We stayed here for a week in January. We planned this trip for my birthday, for Christmas, our anniversary, and my wife’s birthday. The room was very accommodating, and clean. Housekeeping was exceptional, all you needed to do was ask and they were there to help you. Check in and check out were extremely simple. Unfortunately, there is no self parking on the property, it’s all valet parking. Which can be expensive. We only rented a car for two days, so it wasn’t too bad. The restaurants were OK, but quite expensive. The pool looked to be quite comfortable, we didn’t go in, because we ran out of time. Sitting on our balcony on the 16th floor looking at the ocean was quite nice.
Prepaid visit tied to timeshare
We purchased a 5 night stay at a to be named Hilton property tied to 2+ hour timeshare push at the Waikiki properties. Not a first timeshare sales push but our first time where we ended at a lower end property. The plus is that the Doubletree is very close to Waikiki Brewing and the cafe on the Lower Lobby level is reasonable and delicious. All the staff were helpful and friendly. The pool area is a major disappointment. Although there are lounge chairs and sofas there are no umbrellas for shade. The tile near the pool is slippery when wet. The rooms not facing the street are quieter but view from lower floors is depressing. The bathroom is small. There’s an approx 8” step/ledge into the shower. Step up and slide into the shower. The grab bar is not just for the elderly. Make sure you use a bath mat or you can slip and slide out of the shower
It's a motel with high parking rates
Rooms are pretty standard. They don't provide lotion or other bathroom amenities in the bathroom other than shampoo and soap. Parking rates per day is $50 and its valet only (no self-parking). Overall, a motel with a good location.