Location
Disneyland® ResortProperty Information
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Resort Details
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2707 reviews
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Jan 14, 2023A room and a key
We stayed here between Christmas and New Years and booked the stay several months in advance. We had a lot of options at the time of booking and didn't realize we were booking a $500/night stay with essentially no amenities - not even for kids. No restaurants, no food, no pool - basically a room and a key. When you book a Disney hotel you expect something unique or disney flavored- this hotel might as well have been a motel 6 located next to Disney. The worst part was we were blindsided by the fact that everything they advertised on their website was not available during our visit. By the time we became aware of this- we didn't have many options to change. Very disappointed.
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Jan 01, 2023Horrible for the price!!!
The hotel is outdated for the price. Not very clean, bathroom had water damage. Hotel hallways stunk like mildew. Booked a king bed for my celebration and they weren't even able to provide that. Asked for a late check out just 1 hour and the front desk advise that they are NOT offering late check outs. They always say whatever we can to make your stay more comfortable please let us know. There excuse was that they need to allow the housekeepers in the rooms so they arr able to get them cleaned and not have stress on the workers, so I guess put stress on the guest to get pack up and out of the room. Just very surprised about the stay here at Disney I really thought it would be an amazing time and thought the rooms would be alot nicer. Won't be staying here again as I felt like I was in a motel. Save your money and book.elsewhere.
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Nov 26, 2022Great stay!
I was a little hesitant to stay here after reading the reviews that were rolling in while the hotel is under construction, so much so I almost canceled my reservation. So glad I didn’t!!! We had a wonderful stay. We didn’t have any of the elevator issues some mentioned, no construction noise and was not inconvenienced by the makeshift lobby. Also, our room was made up every day which is rare these days! The best part was being able to use any of the Disney hotels pools and amenities. We took advantage of both California Grand and the Disneyland hotel pools. We loved doing that so much we skipped out on Disneyland to enjoy the hotels!
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Nov 21, 2022
Not worth the money.
Place was terrible, the elevator system was terrible. No elevator in parking garage. Staff was nice and helpful. Better hotel’s for way cheaper. Disappointed in this hotel. Wait till renovations are finished to stay there.
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Nov 13, 2022
Lost my bag
Dropped off my luggage and backpack at Paradise Pier hotel's baggage hold in the morning while I attended a conference. When I came back later that afternoon, they gave me my luggage but lost my backpack. I stayed there only one night and my backpack had not been found by the morning before I had to leave. Initially, management said they could not do anything except keep an eye out for my bag and gave me contact info for guest claims. I was refused any compensation for this severe inconvenience and oversight. Other staff I spoke with the next morning were much more professional and empathetic. I was extremely disappointed by the lack of accountability at this hotel.