General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3007 reviews
Just outstanding from start to leaving.
Another outstanding trip to Cozumel at the Hotel Coz.. Great people, especially Keira Valdez, and we'll be back again soon.. If you like people, you'll love this hotel, and this is coming from somebody who has stayed at many resorts in Coz.. Woot..
Had a great time we were a group of 20. Everybody had something to do love being close to downtown. Cannot express how we all love Keira was our favorite waitress. She rocks and hustles all day to make sure everyone’s glasses are full. Rooms are always clean. On complaint is the beds are hard.
Best pool side waitress - Keira!
We always have a great time while in Cozumel at Hotel Cozumel by Wyndham. Keira Is the best pool waitress and a hard worker and we had a lot of fun with her all week. February was very busy there as it was our first time during that month. Can’t wait to go back.
Best week ever!
Just returned from our week at Hotel Cozumel. Perfect week! Good was good and room was excellent. This hotel has the best staff. Keira Valdez was so much fun to be around. She is always smiling and a great server. Daniel is our favorite bartender but all the bartenders at the Monkey Bar did an outstanding job. The staff at this hotel is what keeps us coming back every year for the past 20 years. See you in December!!!
I lead scuba trips and this was my 15th year at this hotel. Carnivale was in full swing with Super Bowl and Valentines thrown in. The hotel was full and staff was over worked but still worked very hard and were friendly. They through together an amazing SuperBowl party with two large screens and all the food and drinks. The only complaint this year was the hotel food. Last year it had become better than years past but this year it was worse. The breakfast buffet was supposed to start at 0630 but wasnt set up till almost 0730 which was too late for those boarding boats at 0830. Most all mornings we only had bread and fruits or cereal to eat. One morning i discovered that the muffins were contaminated with gasoline. I pointed this out to the waiter how alerted his boss and they were quickly removed. I would avoid the crowds of carnivale and in the fall avoid triatholons.