Location
Ocho Rios - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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You're not missing much at Couples San Souci
Let me start by saying, we had some reservations about Jamaica but was invited to a co-workers wedding at this resort. Everything wedding related was beautiful... there were events that started lated... but Island time right. It took me 2 weeks to really think about what I would write... because I typically don't write bad reviews... and I have stayed at many all inclusives around the world... but this one really took the cake from a service prospective. Upon my arrival I was asked if I wanted to upgrade for an additional cost of $60 per night. I said no several times and then they brought the price down to $40 a night so I asked what the upgrade comes with and was advised a tub on the balcony. My husband loves a good tub so I said what the heck let's do it... I pay for the upgrade and when we get to the room there is not tub on the balcony nor the bathroom and immediately called. They apologized and said unfortunately, there are no more rooms with tubs until tomorrow. So we had to unpack some thing for dinner that the wedding party had planned. The dinner was great... the next day I returned to the front desk and told them that I felt a bit like this was a bait and switch... so again they said they would move me but at this point I just asked for them to give me the money back and provide me with the room I initiallly booked... Which they did. I finally had time to relax or so I thought. I proceeded to the pool bar and sat by some people also attending the wedding and other people who seem to have been there for awhile because the bartender seemed to know them and was taking care of them. I sat for about 10 minutes before he asked me what I was having. I asked for a dark and stormy and two other guys from the wedding party asked for 2 dark and stormies as well. The bartender shouts "last call" and brings over 2 drinks... when I asked him about mine he said he put it in front of me and I told him no the two guys who asked for one took theirs but you never brought mine... he turned to me and said "You should of grabbed one of the two I put down and that he was done making drinks... I'm now so upset I leave the pool and go to the main bar... where my experience was not much different there... Let's just say since I did not have tip money in my hand they ignored me. I wanted to change my experience so I broke $200 in $5's and 1's.... The minute I had cash in my hand I was no longer invisible. I did meet some nice bartenders and tried to stick with them for the rest of my trip... I never went back to the pool because it had the same bartender from before and the late night bar also had a very nasty bartender who was also there every night. It's a shame that I had to physically show cash before I could get served at a resort that I paid for my meals and drinks up front. I can go on and on about various other things... but long story short... If you want service, you need to flash cash. I will never return!!!!!!
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Second Home
Always pleasurable to visit our second home. Love the updates to the Penthouse. Couples Sans Souci is by far the best resort on the island and the best in the couples chain. Staff are always friendly, smiling and asking how your day is going.
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Dangerous if you don’t drink alcohol
Our experience was disappointing to put it lightly. My husband doesn’t drink alcohol which was apparently a problem for some of your staff. A male bartender put alcohol in his drink and claimed that he hadn’t on two occasions. Thankfully I saw him do it. It could have killed my husband. Nancy was at the beach bar and was the only bartender who did not comment or question my husband when he ordered nonalcoholic drinks. In addition, we had two staff members enter our room when the do not disturb sign was on the door and we were in the room.
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Vacations in Jamaica
First time in Jamaica, the check in service fast and efficient; the staff very friendlyv and willing to help; the room perfect, excellent bed and pillows, full minibar, terrace with a spectacular sea view. The food is very good at breakfast and lunch but repetitive between lunch and dinner; our expectation of sea food, shellfish and lobster was not present and it would have been an excellent opion. The beach is beautiful with white sand and calm waters
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Couples San Souci is Amazing
Couples San Souci is amazing. The resort itself is absolutely beautiful. The grounds are expertly manicured and full of lush, tropical foliage. The staff are friendly and oh so accommodating. This was me and my husband’s second visit there and we’ll definitely be returning.