General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating516 reviews
Five star but....
This is a beautiful hotel. The Coral Level is well worth it and the upgrade to ocean side rooms even more so. The beach is very nice and the breakfast/lunch buffets were amazing. Dinner restaurants were very disappointing (with the possible exception of Salt & Soul as well as La Dorada) and the concierge was useless (we saw Yolman the first and second day after which he basically ignored us despite receiving very nice tips). The overall service was very good and the staff helpful. Housekeeping was excellent while minibar service sorely lacking (never refilled). The water bottle policy needs to be reviewed. The highlight was the spa where five of us received excellent professional massages. The hotel makes an effort to help those with allergies but the labels are all wrong and misleading. THEY NEED TO GET THE ALLERGY LABELS RIGHT.
Beautiful resort and gold course
Well organized resort and excellent buffet & restaurants. Played 5 rounds of golf on their beautiful course. Starters well organized, food & drink on the course and extremely well kept course that helps enjoy it's challenge!
Pros and cons, wouldn’t recommend based on prior experiences and value for money. We had 2 rooms…
Con: Service quality dependent on tipping, so bring cash! Also, I could not manage my dinner reservations on their app. Without speaking with reception, even at check in 5 days prior, the reservation process is held over your head so that you go to a grande presentation upsell. I spoke with several different people about this while here and nothing was changed. So it’s not about speaking with management at resort during your stay, they actually try to deter you from figuring out who is the manager. beach chairs/ palapas are reserved early with towels and clothing, get yours before 8am. If you do come, use the app to review daily events, we were not told how use at check in and just shuffled to room and missed a fun party, figured it out after the fact. Peddlers on beach if you want a deal, not at others we’ve been too. Pool scene non existent since this is a quieter area, so don’t bring teens they will be bored. Also only 6 paddles for a resort of over 1000 people. Pro: breakfast and lunch buffet at coral were great, wish they had a dinner buffet too since food at other restaurants not as good. Hibachi awful compared to others we’ve been too. Beach area is spread out and clean. But secure chairs/umbrellas early. Grounds very clean, rooms updated and smell wonderful. Small pool good for adults or small children. Summary: have been to many upgraded hotels, if not for the fact we felt like we were being held hostage for our dinner reservations and stalked to go to presentation, plus tipping situation we would be back. There are many other hotels to choose from, we’d recommend Lopesan unique or Hyatt or Barcelo premium or even Dreams. Iberostar will not make our list anymore.
We have made our visit to Dominican during the Christmas holiday a yearly tradition. People always ask why do we come to the same resort every year, the main reason is the "PEOPLE". We have stayed at the Coral Level for the last 2 years and it is worth the money. Our house keeper Carmen was the best. Each day when we returned to our room it was always very clean and fresh. I enjoy being at the main pool, but the activities have become very limited. In past years prior to Covid, there were more pool activities/games. The Star Friends are an amazing group of people. I have to give a special shout out to Rosa. This young lady is always so nice and pleasant. Being members it is always a pleasure to work with the team at Star Prestige. We met Luis on the first day we checked in. We were a little concerned with our room assignment since it didn't go as well when we arrive July 2022. Luis was very pleasant and provided top notch service during our entire stay. We also met Emmanuel who was the ambassador for Star Prestige. Emmanuel checked in with us daily to see how things were going and if we needed anything. I have to give a major shout out to the best bartender on the resort. Violet is the bartender at the Star Prestige by the main lobby. SHE IS AMAZING!!!!!!!! This young lady always greeted us with a smile and makes the BEST drinks. The staff at the restaurants are the best part of breakfast, lunch and dinner. These people don't get the credit or tips they deserve. Anna at the El Faro restaurant is AMAZING !!!!!! She greeted us EVERY morning with a smile. We met Anna many years ago when she worked in the Bavarro buffet and have adored her every since. This young lady is a major benefit to your establishment. Domingo at the Bavarro buffet is AMAZING !!!! This young man has an amazing memory and is very pleasant. On occasions we have breakfast at the Bavarro buffet even though we stay at the Coral and this is because of Domingo. The service he provides is great. John at the Italian restaurant is another AMAZING young man that provides great service. Joycelyn is one of the waitress at the theatre at night. This young lady is AMAZING !!!! she has an amazing memory and remembered what drinks we would have each night. I've stayed at many resorts where the rooms are more updated with many amenities. But as I said at the beginning, the staff at this resort is the main reason we continue to come back each and every year. There have been a lot of changes and many new faces but I'm glad to see the staff that works very hard has been able to continue working. The resort continue to make changes/updates in order to improve, hope this continues.
People make the difference !
I have spent half of my holiday in a different resort and the second half in the Coral Level, both “5*”. Only the Coral Level felt like a true 5 star hotel. Apart from other factors, the biggest difference was people. Kind, smiling, happy to help you. They made our stay true luxurious, stress free, unforgettable time! I would like to highlight and thank : Concierge George Beach waiter Angel Waitress Yolanda Bartender Ramonita Looking forward to coming back to Iberostar Coral Level.