Resort Details
- *BLOVEDA la carte restaurant located next to the beach, with a beautiful view. Enjoy the best organic food. Serving breakfast, lunch, snacks and dinner. Exclusive for Privileged guest.
- AdelitaMexican a la carte restaurant serving dinner.
- La PalapaBuffet-style restaurant that serves breakfast, lunch and snacks.
- Mamma MiaItalian a la carte restaurant serving dinner.
- Rauxa RestaurantRauxa Restaurant, its culinary concept combines the best flavours of the mexican, japanese and mediterranean cuisines. Reservation required for dinner.
- Snack Bar SorrentoTerrace area next to the pool that offers snacks and salad bar, offering day service.
- StakevilleSteak grill serving a la carte dinner.
- Tao Cat
Asian cuisine in a casual atmosphere, open air by a cenote.
- Various Lounges/Bars- Margaritas: Lobby Bar
- Tequila: Offer service to the pool and beach area with a large variety of cocktails.
- Maa-Loo: Freshly made natural juices.
- BLoved Bar: Exclusive for Privileged guests.- BAqua: Pool swim-up bar, offers exquisite diversity of drinks in the pool.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Bell staff/porter
- Concierge desk
- Elevators Not Available
- Exercise gym
- Gift/News stand†
- Golf,Offsite†
- Housekeeping - daily
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Bell staff/porter
- Concierge desk
- Elevators Not Available
- Exercise gym
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Parking†
- Pool
- Restaurant
- Room service†
- Room service - limited hours†
- Safe deposit box†
- Spa†
- Tour/sightseeing desk
- Water sports†
- Internet Access†
- Please contact the hotel for additional information.
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Hot tubThis resort has 1 outdoor hot tub by the beach with a beautiful ocean view.
- Motorized Water Sports †- Jet skis
- Fishing
- Scuba diving
- Parasailing - Non-Motorized Water Sports- Scuba diving lessons (in the swimming pool)
- Aerobics
- Water polo
- Volleyball
- Football
- Gym sessions
- Dancing
- Darts- paddle boards - PoolThere is 1 big pool on-site with different areas for relaxing and sports.
- Spa †
- Golf †Golf course located within a mile of the property.
- Playa Del Carmen
- Tulum Xel-Ha
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13916 reviews
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Jun 09, 2025We LOVED this place SOOO much!!!!
I mean….this place is AMAZINNNNNNG!!!! Eddie, Tita, Diego, Charlie and Pau are incredible. They are so much fun and made our vacation experience one of a kind. There were so many fun activities. They became our friends and we will be back!!!!
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Jun 09, 2025
100000/10 experience
Eddie is the best aqua instructor and entertainer, we will come back just for him!! I can’t believe how amazing he is. Also, Tita is incredible. She is kind and fun and holy moly…the whole staff is a blast. Highly recommend! Come here and spend time with our friends! Diego is cool too! Paulina and Charlie are great dance instructors!
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Jun 09, 2025Verify seaweed conditions before you book!
A hotel with courteous and professional staff. A good selection of restaurants on site. This hotel would have earned a 4.5 rating if it weren't for the massive presence of seaweed that made swimming in the sea and water sports completely impractical.
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Jun 08, 2025
Staff was amazing!!
The bedrooms were amazing but the food was a little disappointing. The staff here was all amazing!!!! I loved all of the staff, Jesus, the bellboy, Alix from Bloved was amazing as well! The drinks were very inconsistent throughout the whole week, wish there was more consistently on the drinks. Miguel from Steakville was amazing! Highly recommend requesting him as your server if you go! The activity staff was amazing as well, all very personable!
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Jun 05, 2025
Chilled out ten nights 10/10
I have just returned from a ten night stay at this lovely hotel all inclusive. From check in to check out everything was perfect. We booked our stay (two couples) through TUI We arrived at the hotel after a one hour fifteen minute bus journey from Cancun airport,check in was smooth,we got lower floor room 4003.The room was spacious,clean with a stocked up mini bar,plenty bath towels. The restaurant options were a lovely buffet breakfast and lunch in the pool restaurant Quetzabel and her staff served us well,with a smile nothing was a problem.Dinner at night was a lacarte (pre-booked) in one of the five restaurants,Asian,steak,Italian,Mexican and international,the international restaurant laid on a cabaret ,starting at 8-30pm. All the meals were ample and a varied choice, our favourite was the steakhouse the fillet steaks were cooked to perfection The pool area and beach were perfect.The pool area had a swim up bar with a great selection of drinks,and cocktails. The entertainment staff(Paulina,Charlie,Leonardo Diego,Tita,and Edgar) to name but a few got everyone joining in with pool games,if you liked but if not you could chill out around the pool.The entertainment staff were all first class. The beach was cleaned every morning of seaweed by the very hard working beach cleaners,water was warm,and a nice walk along the beach every morning was just bliss. At night there was entertainment laid on at the pool bar area,ABBA night,Michael Jackson,Mexican fiesta etc etc also beach parties. The hard working staff at the pool bar (Roberto,Ricardo,Freddy,Noe) were excellent,well done guys,always served with a smile,even when it got really busy at the weekend,with Americans,Canadians coming to the hotel for three night weekend. I could go on and on about how great this hotel is we will definitely be back. Thanks again Arthur (Scotland)
- AdvisoryAdults only resort. Minimum check in age is 18 year round.
- AdvisoryAdults only resort. Minimum check in age is 18 year round.
- Advisory-Important information for our guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- Advisory-Important information for our guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental fee: 32.57 Mexican Pesos (approx USD 1.76) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- Minimum Guest Age: 18
- General Policies:
This Is An Adults-Only Resort - The minimum age for all guests is 18 years old. This is closely monitored, checking identification of all clients upon check-in.
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed