General Policies & Fine Print
This Is An Adults-Only Resort - The minimum age for all guests is 18 years old. This is closely monitored, checking identification of all clients upon check-in.
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
OLD HOTEL, NOT WORTH THEVALUE OF THE MANEY
Will never return to this place. No a/c in common areas. You need to walk to the bar to get your own beer /wine. Jair told us this is a policy of the hotel. They told us we don't need reservations to get dinner, we have a lot of problems to get a restaurant, even most of them were empty. This is an old hotel. You have to carry your own towels, there is no towels service at the pool, If you don't upgrade you don't have access to a restaurant that is open Allday or what they call premium beverages, For the money that we pay here we could get a much better real All-inclusive.
AMAZING, AMAZING, AMAZING
We have just returned from a 2 week break and we had an amazing holiday. The food was great and we loved the addition of the La carte restaurants each night with great selection, with the grill and Mexican being our favourites. The staff were always helpful, and a special shout-out to Silvia in the tapas restaurant, who was a great host and served amazing food. The buffet for breakfast and lunch was always amazing with fresh meat and fish cooked to order. We also enjoyed the animation team including Johnny,Diego, Regina and Carlos, with trivia being our favourite. A quiet and relaxing holiday with plenty to do if you would like to get involved in the activities including the evening shows. The overall resort was lovely and clean with a beautiful sea. The staff work so hard to remove the seaweed each day, and we still enjoyed many days seaweed free. We would love to return as it really is a great resort for many reasons.
Beautiful beach excellent location surrounded by nature
Excellent location, surrounded by nature, wonderful beach, hotel very well maintained, friendly service, amazing shows and good food. The Mexican restaurant is amazing and fun. Luis, the best waiter, we had fun and learnt. Diego and his animation crew fully recommended. Delicious margaritas. Lunch could be improved and dinner at the Italian amd Spanish restaurant as well. All the others are a very good choice.
Great beaches. Thanks to Diego and his animation team. Luis in the Mexican restaurant is the best waiter! Try some cocktails. Margaritas are delicious 😋 Rooms are very clean and beds comfortable. You can sleep well - Südtirol no noise at night.
Catalonia Royal Tulum - worth a trip
Our stay at the hotel was very nice. The room was always clean and the minibar was always full. The staff is very friendly and helpful. A very balanced and wide range of breakfasts greeted us every morning. the lunch buffet and the restaurant for snacks always offered the opportunity to satisfy a small hunger. The restaurants for dinner were very good except for a few dishes. You were always spoiled with a starter, main course and dessert. the animation staff was the highlight for me. Everyone was super friendly and up for a joke. There are many action options. Cornhole, Crazygames and Volleyball are just some of them. I personally greet Carlos, Gonzalo and Paul. The three could do a comedy show. Best regards from La Bomba