Hilo Hawaiian Hotel is a 286-room property by Castle Resorts & Hotels located on historic Banyan Drive. Lauded as Hilo’s best full-service hotel, the newly upgraded property offers breathtaking views of the Pacific Ocean and quaint Hilo Town, with world-famous Maunakea as a backdrop. This classic Big Island resort embodies the authentic Hawaiian charm and aloha spirit of Hilo. 

The comfortable, laid-back feel of the Big Island is captured right here. The essence of its sacred beauty, revealed. Welcome to Castle Hilo Hawaiian Hotel, an iconic oceanfront hotel on historic Banyan Drive. The most regarded of Big Island vacation rentals in Hilo, Hawaii, with a location that couldn't be more perfect for both island exploration and personal reflection. Hilo Hawaiian Hotel sits quietly on Hilo Bay as if watched over by Mauna Kea's peak and guarded by Kilauea's sheer majesty. Offering outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island.

Location

Hilo
Hilo Airport : 1 mile

Property Information

Year Built: 1975
Last Renovation: 2019
Floors: 8
Room: 286

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory A mandatory Resort fee of $25 USD (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.

General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Resort fee inclusions:

• Local, Inter-island, US, Toll-Free calls 

• Wifi Local Newspaper-Upon availability 

• BPA Free Logo Bottle 1 per person 

• Use of Filtered Water Refill Station 

• Use of Fitness Center (18 years & over) 

• Self-Parking (upon availability) 

• In-room Coffee/Tea 

• Use of Oceanside Fresh Water Swimming Pool with Sundeck 

• Personal Hand Sanitizer

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change at any time and without notice. The hotel can provide current fee and inclusions when you check-in.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 2412 reviews
  • 5.0 star tripadvisor rating
    "ALOHA at it's FInest"

    We live on The Big Island of Hawaii on the West Side of the Island /Kona . I recently needed to have a medical procedure done and it was being performed on the East side of the Island in Hilo which is about an hour and 45 minutes from where we live. We wanted to enjoy our time on the East side and made a staycation out of my doctor's visit and this hotel was just perfect. It's Central to everything you could possibly want to do in/around Hilo. The staff are upbeat and personable ...you actually feel the "WELCOME" of "ALOHA". The location is superb...you are directly across from Coconut Island which is a wonderful place to picnic and swim ....you are also a walk or short ride away from some wonderful restaurants. We highly recommend "Pond's Restaurant"....excellent food, atmosphere, service and pricing. Anywhooo back to Hilo Hawaiian ....our room was spotless and sitting on the balcony looking at Hilo Bay and the lights of the city at night was a wonderful experience. Positively beautiful. The hotel is old but they have refreshed it and are still working on it but the Hawaiiana feel will bring you back to a simpler time and the beauty of the Bay is something you will find yourself savoring. The Hilo Hawaiian is the only hotel we will book when vacationing on the Hilo side. FYI... I had originally booked through The AGODA Travel Platform in NOVEMBER and we had a medical emergency which meant I had to cancel the original booking ...I had to get a note from our Doctor to Cancel (and I did ) ...AGODA made this experience so stressful (they kept telling me it wasn't them who was holding up my refund it was their business partner...and here's the deal breaker....they won't tell you "who" their business partner is!!) at any rate the hotel reservations Manager, Betty helped me deal with AGODA and they eventually honored the cancellation. When I finally rebooked our trip in January (this trip) ..I contacted the hotel Reservations directly and made this reservation. Lesson Learned: I will NEVER book a room through a platform again. I will always contact the hotel directly and speak with reservations to get the best deal from the hotel directly.

    Jan 27, 2023
  • 5.0 star tripadvisor rating
    It was lovely

    My room was very comfortable and had a spectacular view! The staff were helpful and friendly. I would definitely stay here again. I have been recommending Hilo in general and this hotel to my friends since my return.

    Jan 21, 2023
  • 5.0 star tripadvisor rating
    Upgraded property with amazing views of Hilo Bay

    Haven't stayed here in a few years. The rooms, restaurant and overall has been refurbished and upgraded commensurate to the lovely property location. The restaurant, both for breakfast and dinner had a notably upgraded menu and decor, with excellent service. This is great value for both business and leisure traveler.

    Jan 14, 2023
  • 2.0 star tripadvisor rating
    hotel ripped off

    Nothing wrong with people or room but paid ahead of time for the room by calling castle resorts directly. When i got to the hotel they decided to add $50 and would not honor the original deal. Talked to two managers . this a fter booking 8 nights for work - the last 16 nights will NOT be here because they just so damned crooked! all that and they dont make up the rooms each night and you have to put your towels in a big outside the door. I must have stayed here 10-0 times in the last few years for work-- this is the last time

    Jan 12, 2023
  • 4.0 star tripadvisor rating
    Here’s our check list

    Spacious room 👍 Cleanliness on arrival 👍 Recycle bin in room 👎 Quiet 👉 Breakfast 👍 Cost 👎 Firm bed 👎 Friendly staff 👍 Air conditioning 👍 Location of hotel 👍 Lighting in room and hallway 👍 So it’s good…but not great.

    Jan 11, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319