Hilo Hawaiian Hotel is a 286-room property by Castle Resorts & Hotels located on historic Banyan Drive. Lauded as Hilo’s best full-service hotel, the newly upgraded property offers breathtaking views of the Pacific Ocean and quaint Hilo Town, with world-famous Maunakea as a backdrop. This classic Big Island resort embodies the authentic Hawaiian charm and aloha spirit of Hilo.
The comfortable, laid-back feel of the Big Island is captured right here. The essence of its sacred beauty, revealed. Welcome to Castle Hilo Hawaiian Hotel, an iconic oceanfront hotel on historic Banyan Drive. The most regarded of Big Island vacation rentals in Hilo, Hawaii, with a location that couldn't be more perfect for both island exploration and personal reflection. Hilo Hawaiian Hotel sits quietly on Hilo Bay as if watched over by Mauna Kea's peak and guarded by Kilauea's sheer majesty. Offering outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island.
General Policies & Fine Print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Resort fee inclusions:
• Local, Inter-island, US, Toll-Free calls
• Wifi Local Newspaper-Upon availability
• BPA Free Logo Bottle 1 per person
• Use of Filtered Water Refill Station
• Use of Fitness Center (18 years & over)
• Self-Parking (upon availability)
• In-room Coffee/Tea
• Use of Oceanside Fresh Water Swimming Pool with Sundeck
• Personal Hand Sanitizer
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change at any time and without notice. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2426 reviews
Another Great Stay at the Hilo Hawaiian
We always stay at the Hilo Hawaiian when we visit town from Kona. Great views of the bay, amazing restaurant on site (WSW), and great value at the kama'aina rate. Our only complaint was that our original reservation was for a king bed, and a king room was not available when we checked in. The front desk staff did an outstanding job and was able to get us into a king room that was being cleaned, so we only had to wait a short time. Mahalo for your excellent customer service. Lots of aloha during our stay.
I give this hotel 10/10 just fabulous.
A fabulous Hotel, fantastic views and great service. We stayed here for 4 nights and we could hav stayed more we loved the hotel and Hilo so much. The hotel is located on the waters edge near Coconut Island and has a great restuarant, bar and swimming pool. Parking is free at the hotel and plenty of spots available. Short walk to the beautiful park next to the hotel and to coconut island acloss the bridge. Rooms are well appointed and very comfortable . We had an Ocean/Bay facing room (728) with 2 Queen Beds and balcony. Just wonderful. Would Recommend and stay here again loved it so much. Thank you Hilo Hawaiian Hotel for making our stay in Hilo so Wonderful. 10/10
Not the best place to stay
The staff wasn't very friendly. The bed sheets were dirty/stained. The vending machines did not work, on all floors. Ice machines were on every other floor. For the nightly rate you are better off at the Naniloa Hotel next door.
Cheap room. They pulled a bait and switch. I booked a king size bed and when I arrived they told me they didn’t have any more and that my selection was only a “request”. I couldn’t get a refund because I booked through a third party. Then they charged me an additional $60 as a resort fee.
Great location overlooking Hilo Bay with a view of Mauna Kea
Excellent location and decent value when staying in Hilo. The Castle Hilo Hawaiian is next to the Queen Liliuokalani Park and overlooks "coconut island". The rooms facing the bay have an excellent view of Mauna Kea towering over Hilo Bay. Can't beat happy hour on your room balcony overlooking Hilo Bay. Pay the extra for the bay view rooms! The rooms themselves are pretty standard...clean, comfortable but not special. They do have a fridge so you can store from breakfast items. We had a good meal in the hotel restaurant. Pleasant staff.