Hilo Hawaiian Hotel is a 286-room property by Castle Resorts & Hotels located on historic Banyan Drive. Lauded as Hilo’s best full-service hotel, the newly upgraded property offers breathtaking views of the Pacific Ocean and quaint Hilo Town, with world-famous Maunakea as a backdrop. This classic Big Island resort embodies the authentic Hawaiian charm and aloha spirit of Hilo. 

The comfortable, laid-back feel of the Big Island is captured right here. The essence of its sacred beauty, revealed. Welcome to Castle Hilo Hawaiian Hotel, an iconic oceanfront hotel on historic Banyan Drive. The most regarded of Big Island vacation rentals in Hilo, Hawaii, with a location that couldn't be more perfect for both island exploration and personal reflection. Hilo Hawaiian Hotel sits quietly on Hilo Bay as if watched over by Mauna Kea's peak and guarded by Kilauea's sheer majesty. Offering outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island.


Hilo Airport : 1 mile

Property Information

Year Built: 1975
Last Renovation: 2019
Floors: 8
Room: 286


Resort Details


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Hotel Advisories

Advisory A mandatory Resort fee of $25 USD (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.

General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Resort fee inclusions:

• Local, Inter-island, US, Toll-Free calls 

• Wifi Local Newspaper-Upon availability 

• BPA Free Logo Bottle 1 per person 

• Use of Filtered Water Refill Station 

• Use of Fitness Center (18 years & over) 

• Self-Parking (upon availability) 

• In-room Coffee/Tea 

• Use of Oceanside Fresh Water Swimming Pool with Sundeck 

• Personal Hand Sanitizer

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change at any time and without notice. The hotel can provide current fee and inclusions when you check-in.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 2426 reviews
  • 5.0 star tripadvisor rating
    Another Great Stay at the Hilo Hawaiian

    We always stay at the Hilo Hawaiian when we visit town from Kona. Great views of the bay, amazing restaurant on site (WSW), and great value at the kama'aina rate. Our only complaint was that our original reservation was for a king bed, and a king room was not available when we checked in. The front desk staff did an outstanding job and was able to get us into a king room that was being cleaned, so we only had to wait a short time. Mahalo for your excellent customer service. Lots of aloha during our stay.

    May 28, 2023
  • 5.0 star tripadvisor rating
    I give this hotel 10/10 just fabulous.

    A fabulous Hotel, fantastic views and great service. We stayed here for 4 nights and we could hav stayed more we loved the hotel and Hilo so much. The hotel is located on the waters edge near Coconut Island and has a great restuarant, bar and swimming pool. Parking is free at the hotel and plenty of spots available. Short walk to the beautiful park next to the hotel and to coconut island acloss the bridge. Rooms are well appointed and very comfortable . We had an Ocean/Bay facing room (728) with 2 Queen Beds and balcony. Just wonderful. Would Recommend and stay here again loved it so much. Thank you Hilo Hawaiian Hotel for making our stay in Hilo so Wonderful. 10/10

    May 27, 2023
  • 1.0 star tripadvisor rating
    Not the best place to stay

    The staff wasn't very friendly. The bed sheets were dirty/stained. The vending machines did not work, on all floors. Ice machines were on every other floor. For the nightly rate you are better off at the Naniloa Hotel next door.

    May 15, 2023
  • 1.0 star tripadvisor rating

    Cheap room. They pulled a bait and switch. I booked a king size bed and when I arrived they told me they didn’t have any more and that my selection was only a “request”. I couldn’t get a refund because I booked through a third party. Then they charged me an additional $60 as a resort fee.

    May 12, 2023
  • 5.0 star tripadvisor rating
    Great location overlooking Hilo Bay with a view of Mauna Kea

    Excellent location and decent value when staying in Hilo. The Castle Hilo Hawaiian is next to the Queen Liliuokalani Park and overlooks "coconut island". The rooms facing the bay have an excellent view of Mauna Kea towering over Hilo Bay. Can't beat happy hour on your room balcony overlooking Hilo Bay. Pay the extra for the bay view rooms! The rooms themselves are pretty standard...clean, comfortable but not special. They do have a fridge so you can store from breakfast items. We had a good meal in the hotel restaurant. Pleasant staff.

    May 02, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319