General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating7466 reviews
Spoons restaurant was great!
The spoons buffet was good and had options for all flavors! The service was fast and accommodating!! We had William, Pascual, and Lily in our section and they were great! Recommend ordering chocolate milk with breakfast!
The staff is amazing! Especially Pascual, William, Cesar and Lily at Spoons. I always looked forward to seeing them at meals. They are the best and always do their best to make your meal experience great.
Very Poor management and staffing!
Management tried to scam us upon departure with made up charges which were then proven to be malicious and unethical. Also doing all of this with absolute rudeness and threatenning behavior in front of other guests. They later offered an unempathetic and empty apology with no compensation for their actions!!!!
German was wonderful with perfecto service- the best I've had my whole trip. Thank you German!!
German was wonderful with perfecto service- the best I've had my whole trip. The food was great, he brought out spicy sauce my whole table really enjoyed and was a really fantastic host. Thank you German!!
Best ever Italian! Lasagna was amazing… so was the Salmon… waiter was off the charts… great drinks and great service.. you must try this restaurant. We were here twice…. Must have the shrimp and rice appetizer!