General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating19873 reviews
Will not be back - I don't usually write reviews...
PROS - beautiful beach, you have unlimited access to Dreams (resort next door), Dreams' food is much better CONS - staff is rude, when we arrived - no greeting, just a "passports!" the lady went into a back room, came back 15 min later with a room key and handed it to us without saying a word, when we arrived at our room, it took almost 2 hours before our luggage arrived to the room (we would of happily took our own luggage, they insisted that we couldn't), restaurant waiters were annoyed you were there, tipping at the bars made no difference in the level of customer service you received. Resort is very outdated and beat up. I think the resort needs a new manager and retrained staff. We were with a group of 14, and they did not put our rooms even remotely close together, even though we requested months in advance. I know... they can't make promises, but there was no effort. Conclusion, there are much better options/experiences for the money we spent.
If you are looking for a party resort, this is it. Kilvania, the entertainment supervisor and her team including Kendall, Shark, Prince, Mario and Starling were super and really added a personal touch making sure everyone felt included in the activities. The food was great with lots of options and the fact that no reservations are required was a bonus. Rooms are spacious (but few shelves to unpack into so it was great to have our packing cubes) and the hotel staff kept the room and public areas extremely clean. There was no problem finding chairs at the pools or beach which was great. Overall great experience! Thanks Breathless!
Not as great as you think!!!
My longtime college sorority sisters, and I planned a long weekend getaway at this resort. Unfortunately, it didn’t live up to the reviews. When I walked into my room, the smell of mildew immediately hit me. It was so bad they had to move me to another room. Although the daily drinks sounded great, they tasted horrible. They were full of sugar and contained very little low end alcohol. When I ordered a straight vodka with lemonade, it was watered down and the lemonade tasted artificial. One of the days we rented a cabana. Unfortunately the service at the cabana was almost nonexistent. The waiter checked on us once the entire time. We had to walk to the end of the beach to order and get drinks to bring back to the cabana. We also set up a special dinner on the beach. The set up and ambience was great. However, the items that we had pre-chosen off the menu, were not served. What was served was delicious however, it wasn’t what we had chosen. On a positive note, we rented the services of the on staff Photographer and we had a great photo shoot. It was the highlight of the trip. The restaurant food was good but the food at the grill by the pool and beach was just ok. I wouldn’t visit this resort again and wouldn’t recommend it to others.
Xhale @ Breathless
Highly recommended upgrading to Xhale- increased drink and food options are a plus. Our butler Yimi was the best! We had a group of 8- he set everything up for us, checked in with us multiple times per day, and went above & beyond to make sure we enjoyed our time!
10 out of 10
This was probably the best resort I've been to so far. Everyone was super nice and there is plenty to do on the resort. I'm big on making sure I get off the resorts to enjoy the local life on any island, but here you really don't have to leave much. They offer plenty of activities and the food was really good. Willy was our butler and his hospitality and making sure we had everything we needed, whenever, was a 10 out of 10. We've never had anyone cater to us the way Willy did! I'm definitely staying here anytime I go back to Punta Cana.