General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating19327 reviews
My partner and I came to this resort expecting to be in a beautiful place and have a fabulous time, and we experienced that and SO much more! Everyone at the resort was incredibly welcoming and friendly in all interactions. The restaurants are delicious. The beach is gorgeous and the entertainment is unlike anything we’ve ever experienced. Gasolina, Looky Looky and Kency were so much fun leading activities including all of the staff and getting everyone included in the fun! Their dancing made the trip for us! Breathless felt like a little family away from home. Thank you for being amazing ❤️
I booked this stay for my boyfriend back in June and thought we would love what this resort had to offer being that we were a young couple always looking to have fun. We were surprised to arrive to a resort that was still under construction and felt as if the resort prioritizes a certain kind of crowd. We did meet other people on the resort and made the best of it.
Horrible experience! The WiFi in the room did not work for the first two days, I kept calling the main front desk in order to have somebody come in. No one showed up u til the second day. The safe constantly stopped working, the guy came 3x to repair during our stay. On top of that horrible noise around the resort, never ending construction. They could not even provide anything in order to make your stay nicer due to the dust and noise from it. They promised $200 voucher to the spa which never happened. Apparently they could only provide that promotion if you are staying as a couple, if it was just me and my girlfriend they couldn’t give us any voucher. They kept promising but never happened. The shows are also poor!
Did all the pool activities!! Looky was an outstanding events leader!!! Loved the water aerobics and Zumba classes!
Incredible resort! Did all of the water workouts everyday in the pool with an incredible instructor, Looky! Looky’s enthusiasm and spirit made it so fun! A special shout out to Leoardo our pool server was beyond attentive! The fun, events (beach party and neon pool party were outstanding! 10/10!!! Would come back again!!
Great Experience thanks to Emilio!
If you go, hope that your resort representative is Emilio. He hands down made our honeymoon and is amazing individual. The resort itself is clean, organized, and gorgeous. Few recommendations 1) Do NOT book Golf trips through Amstar. The prices are enormously inflated. For example, at a local course, I played with a pair who paid $85 dollars for a round if 18 where I paid $350. 2) Of the snorkeling experience with Amstar, do the sunshine crews addition at the Scape Park. Not the other one, unless you want to swim with manta rays and sharks that are caged. Will leave out how they render the animals "safe" 3) Do NOT book the bungalow or any experience at the resort that involves being beachfront. You will be relentlessly bothered by local vendors trying to sell something. While most of them respected the first no, there are a few who were...persistent.