General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating18693 reviews
Best all inclusive ever
Shark and pretty boy are fabulous entertaining and making sure all have fun and activities. Felix and Elizabeth were constantly right there for us and always made sure we had a drink in hand. The entertainment and dancing poolside was so much fun and filled our time. We were never board and always something fun to do. Shark and pretty boy made sure of that
Activities and hotel were great
The hotel was amazing! We had so much fun! Great activities, we participated in everything. It’s amazing how happy everyone is !! The service is perfect, beautiful beach, and the pools were great! Can’t wait to come back shark and pretty boy know how to have a good time and make you have so much fun!! They are the best entertainment of all! Thank you
Best place ever!!!!!
Great place to stay! Very beautiful and the staff are extremely friendly! The eteam is one of the best parts of being at the resort! The rooms are very clean and air conditioned. Would definitely recommend!!!
Willy is THE BEST butler!
Willy is the BEST butler! He made sure we had everything we needed and more during our stay! He made reservations for our group every night, sent us all the daily activities and came by several times per day to check on us! Even decorated our room one night. Highly recommend!
I had a wonderful time breathless is amazing the check in is perfect, the food is delicious, the Hausekeeping ,is wonderful alway on time , the xhale bar alway is amazing , my vip host is host Willy is amazing he did a wonderful job , alway with us on time , he make sure that everything is good..