Breathless Cancun Soul Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2008 reviews

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  Overall experience was OK

  Overall the resort was pretty good. Our room, pool, beach, and restaurants were nice. Unfortunately, compared to other all- inclusive resorts we have been to many things were poor or subpar. The alcohol drinks were very watered down and contained only fruit flavored liquor and not fruit. The nightly entertainment was a complete joke. One evening there were two young women roller skating around the bar as the representation of disco night. All main "entertainment" was focused around a small bar area with laughable results. One day during our stay the water was out in the entire resort for most of that day. That was understandably not their to fault. But when the water came back on the toilet in our room had water running constantly and was very loud. I had to go down to the main desk at 2 a.m and request that they send emergency plumbing people to fix the issue. After almost 2 hours they decided they could not fix it and had to order a part the next morning. Back they came at 9 a.m and after an hour finally fixed it. Obviously we got no sleep that night! The next day went I went to the front desk I asked for some kind of offset credit for loss of my room for an entire night. I was told there was nothing they could do for me, and honestly felt I was met with very cold customer service. In the future I will spend extra to return to a higher level of all-inclusive resort. You really do get what you pay for concerning price points of these resorts.

  Feb 14, 2025
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  Recent Experience - Average @ Best

  Rooms; well maintained and spacious, very comfortable beds. Pools; not enough chairs / seating as most of the beds cost extra $. Restaurants; rarely open, poorly communicated when they are. Drinks; often out of stock for int'l beers. Beach; backs on to a popular public beach so not very relaxing. Be cautious if you are paying for any VIP services. On several occasions we witnessed altercations with guests and hotel front-desk staff, when guests learned that paying for the "VIP" upgrade(s) does not necessarily get you access to the amenities like roof top lounge/pool/specialty rooms etc. There seemed to be a lot of fine print included.

  Feb 14, 2025
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  Terrible Experience! Do Not Book Here!

  This place was disgusting! The only good thing I can say about this place is that I only had to stay one night! Unfortunately our flight was cancelled and for 650.00 I rather have slept in the airport paid the airport 650.00 to sleep there instead of here. It’s dirty! The first room we went to had pubic hair on the toilet and hair all over the floor. The front desk ended up telling us the room was not cleaned and we were in the wrong room didn’t know people made the beds so properly in hotels..that was a lie! The second room was just as bad with hair on the coffee table also the bathroom sinks get flooded every time you use them. The sheets have stains on them. It’s honestly disgusting! I wish I would have read reviews before I picked this place! No towels at the pool! Aggressively loud music at both pools. You can’t hold a conversation unless you are shouting. You couldn’t read a book if your life depended on it. Let’s get to the beach which is not even a beach it’s a pond of dirty water where boats dock and people stand in the water for no reason at all there are no waves because the drop of water that is out there is basically a child’s pool for you to stand in up to your ankles. It’s open to the public so if you want a private beach this isn’t it. The food is terrible. Stay away from the chicken. Actually just don’t eat spare yourself. The music blares aggressively loud at night because this resort is for 16-18 year olds on spring break not for adults. I would have grabbed my bags and left but the hotel would not release my money. The manager wouldn’t release my money I honestly should have just left and let them keep it. I promise you I just came from secrets maroma and I can’t imagine why people book here. Expedia should remove it no one should have to stay here. This place is terrible. I wish I could give it a negative rating but TripAdvisor didn’t give me the option. Save yourself stay home or pick another resort and I hate even calling it that.

  Feb 12, 2025
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  I am currently here and the buffet is shut down and the restaurants are empty but an hour and a half wait for dinner.

  I am here now and the buffet is shut down and an 1:30 wait for restaurant and there are empty tables at each open restaurant. Also 1:30 for room service. I really had high hopes for a Hyatt but I have had better experiences at Riu’s. This has been very disappointing for Cancun.

  Feb 11, 2025
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  Not all inclusive resort. Lies!!!!

  Worst resort I've been too. Give me someone else room. Give me the luggage. Had to wait 1 n half hour for the restaurant. If you want reservations to the silk restaurant u had to be there at 3pm to book. If it's book u got to other restaurants. If u want the silk restaurants u had to pay 65 a person..so sad. It's not an all inclusive resort. If want champagne you had to pay u had to pay for it and alcohol. They charge u 700 if u want to seat at an certain spot at the beach. They only give shot only at bar. There so many people not enough bartender. At the fish net they seatedour group by the air conditioning vent n it was so cold. I requested to 3 people to move n they refuse to move us. They kept saying it like that through the whole restaurants. I had to put my coat on eat my food. It was only our spot. So disappointed. Bad customer service at that restaurants

  Feb 10, 2025