General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)
Customer Ratings & Reviews
TripAdvisor Traveler Rating533 reviews
DISCRIMINATORY MUSIC PLAYLISTS
Nice hotel, only complaint is the music selection. I understand that these resorts are all owned by the same entities, so with that said they HAVE to do a better job at catering to their minority guests as well. They have no issues taken the money but when you request a song at the pool of a particular genre(hip hop) we’re told “we can’t play that”??? Wait a minute, you have no issue taking the money but want to play techno for 10 hrs a day then play hip hop for about 1 or 2 hrs tops AND when they play it they purposely lower the volume out of concern that somehow “it’ll get rowdy”. Like wtf 👀. So yeah, definitely going to stop coming to Cancun until they change this discriminatory practice!! As a World of Hyatt member for over 10 years this is disturbing.
Breathless Cancun Soul Review
Breathless Soul Cancun is a newer, beautiful property. While it is a smaller property, there is plenty to do and you have the option of serenity, pool activity or blow out party depending on which pool you choose. If you're looking for the best food and service you'll find, this is your choice. Can't say enough about Daniel, Marco, Polete, Maria, Luis, Carlos, Leo and I'm sure i'm missing some because of the endless drinks. By far the most attentive and friendliest staff we've ever encountered and we've been to numerous all inclusives. Marco, Polete and all did a great job of having pool activities but were very aware of where to draw the line and not become annoying. They went above and beyond to make our stay one we'll never forget. We were in a party of 6, 3 couples. One couple has been on 15+ all inclusives, my wife and I have been on 5 all inclusive trips and this was the first all inclusive for the third couple. The breakfast buffet was excellent and even the most seasoned couple who typically go the the most established brand said the food here was the best they've had on any trip. You can't make reservations and men must wear long pants in most places, neither of these make much sense to me, but we were in a group and the couple nights we had to wait an hour for a party of 6 to be seated we went and had drinks and laughs waiting for our table. 4 of the 7 nights there was no wait and we were seated immediately. For the pants we all ate then just ran to the room to change, not a huge deal. Be aware, they make your dinners events though, prepare for multiple courses and plan on an hour or two to get through everything. The Chateau Breand at the French was tremendous, the Italian, Silk City and Mexican places were also excellent. Again though this is more fine dining than a burger or taco joint. Carlos at Fishnets may be one of the best waiters we've ever had anywhere. He made excellent suggestions and went so far above and beyond for our group, I can't say enough good things, he was simple the best! Strongly recommend this place for small groups looking for some time in paradise. Great property, location, staff, food and rooms. Coffee bar was a huge plus as well, I could go on and on but I'll end with just saying if you choose Breathless Soul, you're not going to be disappointed! Thanks to the entire team for giving us such a wonderful vacation.
A cure for what ails ya!
Everything you need right there. Lovely staff to provide. It is a popular place, so at times you had to wait your turn. So take a breath and enjoy the beautiful of where you are. Felt very safe and enjoyed every minute!
Amazing couples holiday
What an amazing hotel! We went as two couples and it was perfect! The rooms are gorgeous, cleaned every day and very hi-tech! Couldn’t complain about them! Decor throughout the hotel is absolutely gorgeous! Staff are so incredible and go absolutely above and beyond! They are all such hard workers!! A special mention to Rodrigo in Sin City- he was so much fun and would bring fresh drinks without even asking! Katherine at the Xhale pool- she was so kind and funny and we loved her daily quiz questions! Then lastly Polet in the activities- such a kind lady and what a hard worked, great at her job!! The food throughout the restaurants was nice, Sin City being a huge favourite and loved the Nook cafe being open 24/7. My only comment would be to plan out your meal days because not every restaurant is open every day and they then often have wait times! Overall, an amazing experience and would definitely return!
I had a wonderful experience, the resort is clean, staff is friendly and helpful, location was great, transportation was easy. The food was good overall, the variety and quantity of food was great. I definitely recommend it!