Playa del Carmen - Beach
Cancun, Mexico (CUN) : 30 miles
Cozumel, Quintana Roo, Mexico - Aeropuerto Intl De : 30 miles

Property Information

Year Built: 2006


Resort Details


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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of $31.12 mxn pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory Mexican Government has implemented a new General Law for Tobacco Control that came into force during the month of January 2023. With its implementation has prohibited smoking in public areas including open spaces.We therefore inform you that smoking areas have been set up throughout the hotel which are clearly identified. In all of them.This measure also applies to Cigars and electronic cigarettes.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 16748 reviews
  • 5.0 star tripadvisor rating

    Food is delicious Juan is the best chef at the French restaurant l’atelier !!!!! 5 star!!! He was so kind spoke to us after our meal and we had an incredible night

    Apr 17, 2024
  • 1.0 star tripadvisor rating
    WOULD NOT RECOMMEND. If you're a female - do NOT travel solo. Stay in groups and keep caution.

    I had a difficult time enjoying our excursion (booked through Air Canada Vacations) as I slept uneasy knowing staff members were not hesitant to let themselves into guests rooms, totalling for approximately 2 hours of rest throughout the night. Later that day we received a bottle of red wine and fruit in our room. At this time, both my partner and I were extremely tired and frustrated with our dealings with staff and finding a resolution and continued to attempt to enjoy our vacation without stressing about what had occurred. On the next day in the early afternoon, we returned to our room from the pool area. When trying to enter our room, it was obvious that both our keys no longer worked and we were unable to gain access to dry clothing, our personal items, or our required medications. I attempted to located the concierge, who was not present at the desk. Eventually I was able to locate security, who was unable to reset our keys or let us in our room, and told us we had to attend the front desk. I requested new keys be delivered to prevent us from having to walk 15 minutes to the front desk in our wet clothing, and expressed concerns regarding required medication from within the room. Security was unable to assist in this. I then requested a golf cart attend to escort us to the main lobby as we needed certain items from within the room. Eventually security was able to have a cart attend and provide us a ride. This process took approximately one hour. Once in the main lobby, we were required to wait in line for approximately an additional hour, we were eventually able to speak with an English speaking concierge. It should be noted that an Air Canada representative was not present at this time. I began to explain the situation to the concierge, and explained multiple reports should be on file. The concierge then appeared to be reviewing her laptop, then requested information regarding what had occurred. I advised her that she is now the third person requesting information, and each individual I had spoken prior to her had informed me that a report would be entered. The concierge then handed me a piece of paper, requesting I write a hand-written report. I requested to speak with a manager at this time. The female concierge then left down the hallway and was observed by myself to be speaking with a male through a glass window. The concierge then returned and informed me that I would have to wait an additional 10 minutes to speak with the manager. Eventually, that male attended the desk, advising he is a supervisor. The supervisor requested information regarding what has occurred, and explained he would not be able to compensate aside from a bottle of tequila, which carried no value as we could not bring liquids back to Canada. I requested a later checkout due to how much time was wasted dealing with these issues. The supervisor then left, and returned approximately 10 minutes later advising he could accommodate a checkout time of 1400 hours. I requested a 1600 hour checkout, however was told this would not be possible due to new guests arriving. I believe it would be reasonable to assume we were locked out of our room with malicious intent due to my initial interaction with staff regarding having members enter our room without consent. I then inquired why the front desk could not deliver room keys to our room, which he advised that was possible via telephone – which was impossible due to us not having access to a telephone. Once this purposeless conversation was complete, I requested a ride for my partner and I back to our room. The supervisor informed us that this would not be possible as new guests were arriving, which was priority over the proper treatment of existing guests. On April 15th, at approximately 1130 hours, we returned to our room to change into dry clothes and gather belongings as we spent the morning at the pool. Upon attempting to open the door, we were once again greeted with red lights for both of our room keys, indicating we were once again locked out of our room. It should be noted the concierge supervisor assured us we would have checkout at 1400 hours, as regular checkout is at 1200 hours – which is later than when we were locked out. At this time, the building concierge allowed us access to our room, however resources once again were not available to transport us to the main lobby. After changing into dry clothes and gathering our belongings, we once again walked up to the main lobby, and were required to wait in line at the front desk to checkout for approximately 45 minutes, with no compensation. We will never be re-attending this resort due to the absolute violation of our privacy, as well as lack of empathy for its guests. We were questioned upon our initial complaint regarding the absolutely unacceptable behaviour of staff. We will be leaving an honest and open review for Blue Bay Grand Esmeralda regardless of proceedings to ensure other guests do not have to experience what we went through. As a Canadian traveller who had to experience this on his first foreign trip, I have feelings of mistrust for the local resorts, as well as a distrust in Air Canada Vacations to ensure the comfort and safety of their travellers.

    Apr 17, 2024
  • 2.0 star tripadvisor rating
    Girls trip - very disappointed with this hotel. Worst of them all.

    I came to BlueBay with friends for a week vacation in April. I’ve been to Mexico 8 times and of all the resorts, this was definitely the worst. The most disappointing thing is the lack of chairs and sunbeds by the pool. We pay so much money to stay here and they can’t even offer enough chairs. This is such a disappointment, we come from all over to enjoy the sun and tan by the pool, and we can’t even find a lounge chair to sit on. Honestly so many people were laying in the concrete… the hotel should be ashamed. Second, the best was not nice. It’s dirty and disgusting. Next - the roaches. We saw several roaches in our rooms and I even had a frog (!!!) in my shower. Disgusting! I felt like I was in Cuba. It was so bad. Restaurants are ok. Mexican and steakhouse and sea food was good. Italian is awful. Gym is ok. The treadmills are worn and torn - the belts are broken. There’s good variety with elliptical and stairmaster and sufficient weights. The hotel staff are good and the entertainment team is awesome but honestly this hotel is not it. Disappointed and honestly would not recommend this place.

    Apr 17, 2024
  • 3.0 star tripadvisor rating
    Entertainment Staff

    The best thing about this resort were the entertainment staff and the hotel staff, the food and beach are not the best, shortage of pool chairs, if you ever go please look up Artoro he is one of the entertainment staff, he so friendly and upbeat. Please say hi from his friends from Canada.

    Apr 16, 2024
  • 5.0 star tripadvisor rating
    The French Restaurant was amazing!

    The service & the food was perfect! Thank you to the chef, Amilcan! My beef filet was superbly cooked! Thank you, Rounaldo, Juan, & Edith for your outstanding service & food! I greatly appreciate your hard work & dedication to your work. Rounaldo you have the best smile!

    Apr 15, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319