Location
Playa del Carmen - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17222 reviews
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Oct 13, 2024Dismal stay at Blue Bay Esmeralda
We had to move three times as there were problems with our room. Lock on the balcony door was broken and we were in the main floor. The toilet backed up and they wouldn’t fix it rather told us to move. We were here for ten days and couldn’t get into the Italian restaurant. The steakhouse, seafood and French restaurants were terrible. The Mexican was the best The buffets were good but they are in the same at every meal. Went to the gym and half of the treadmills were broken. The staff asked us how our visit was going and we told them. They didn’t really seem to care. Overall an old and dumpy resort which I would never come back to or recommend. Pathetic!
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Oct 11, 20242 star at best with serious issues.
2 star resort. This is coming from someone who has been to CUBA many times.. I was excited to check out a what it claims to be “5 star” Mexican resort as I’ve heard it’s on a whole other level. Well.. I’ve been to better 3 star Cuban resorts.. so if you want to have a 2 star experience.. go here. Food is salty and repetitive, long walks to get anywhere on this resort, they hound you for timeshare nonsense even if you’ve said no 10 times. Our room smelt terribly of mould. Black mould also in the ceilings of bathrooms and main areas. Customer service was difficult as half didn’t know English. AC went in the room, keys didn’t work multiple times in times it was raining and it was a 10 minute walk to the lobby. Room was falling apart..
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Oct 11, 2024
Not a 5 stars hotel!
We had a bad experience in this hotel, first of all they just had one person doing the check in, we stay at the line for 20-30 minutes. Then in the room, the bathroom light didn't work, they changed us to another room, the mini bar didn't have nothing, after two calls to room service they brought water, soda and beers. The food is not terrible but almost every time is the same. Every single thing in this hotel is far away, you need to take a golf car for moving, they said you can take the car every 5 minutes, that's a lie. The day we left, we had to walk with the bags, a baby and stroller because even though we called the reception they never showed up.
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Oct 08, 2024Playa
Best show And activities foot drinks volleyball show restaurant And the animator etc best place in Mexico I will comeback next year again my favorite activités was volleyball 🎊🎊🎊🥳🥳🥳🥳🥳🥳🥳🥳🤩🤩🥳😎😎😎😎😎😎😎😎😎😏😎😎🤩🤩
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Oct 07, 2024
Definitely not 5 star
ABSOLUTE JOKE 5 STAR Reception not welcoming just given key and left to your own You are then taken to man with buggy as hotel is set over a large area so these are needed men on here are happy and pleasant we got to room which was old moldy and bathroom drains were disgusting toilet needed a bleach the patio was looking at a pond with over grown forest so we could not sit due to mosquito so door firmly shut the buffet in main restaurant was not bad staff were friendly but plates and bowls all had chips and cracks which can hold germs the buffet on beach was OK staff miserable and not very nice pool was big but man cleaning Mold off the sides and leaving black stuff on the bottom of pool the sun beds were rotten breaking and not safe to use then we have the raccoons that roam around getting on tables and we witnessed one leave his mess under a table and waitress saw it and just cleaned the table and replaced the chairs around it instead of cleaning it up disgusting all drinks were in plastic cups so we paid 50 dollars for cups in shop to use instead The other thing was no nice comfortable lounge to sit have nice quiet drink it was a sports bar with plastic chairs and broken tables the a lacarte restaurants were unimpressed Lastly the on site shop was expensive I paid 16.00 for a bag of skittles a snickers and m and m peanut sweets didn't realise till saw my bank account DO NOT EXPECT MUCH THIS IS NOT 5 STAR