General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating812 reviews
Staff harassed me and other guests in a fruitless attempt to earn tips at a self-service area.
The staff setup a tip jar in the self-service breakfast area and harassed us all with interference in our usage of the facility to such a degree that the staff actually got into an altercation with one guest who just wanted to eat and be left alone. Complaints about this ultimately led to an escalation that resulted in police being called. Management ultimately favored the staff, which leads me to suspect it is a family business, with the negative aspects of that coming to the fore here.
Enjoyed My Stay - Recommend a Third Floor Room
I stayed at this hotel on a Monday night. Cost for my “interior” two queen bed room was $135.00 before taxes. “Exterior” rooms were $98.00, both at the Best Western website. Exterior and interior have nothing to do with the rooms being on an interior courtyard or the exterior of the building (as I thought before checking in). It is whether they are accessed by an exterior or interior hallway. All rooms on the first two floors are accessed by an exterior walkway, all rooms on the third floor by an interior hallway. The building is L shaped. Upon arriving Monday afternoon I was very pleasantly welcomed by the young lady at the front desk. My room was clean and the bed very comfortable with four large pillows. The floor was carpeted, a large flat screen tv on the wall (which could be moved to face either bed), a quiet heater/air conditioner under the window and plenty of plug ins for my phone, tablet, etc. The bathroom was large with a strong showerhead, plenty of hot water and 4 each large & thick bath, hand & washcloth towels. I asked for a room facing away from hiway 50 and it was nice and quiet and no noisy neighbors. It was an even # room and they do not directly face the the hiway. From previous reviews, pictures and the price these rooms on the third floor are an upgrade from two lower floors. The complimentary breakfast included cheese omelets, sausage patties, make your own waffles, cold cereals, bread & english muffins, yogurts, bananas, oranges, apples, caf & decaf coffee, orange,cranberry & apple juices, milk and other items - plenty of hot & cold choices to get you started. If I stay here again I will definitely pay the extra $35 for an “interior” room. For evening dining there is a McDonalds and a very good, if a bit expensive, Casa Ramos Mexican restaurant next door.
Better Choices in the Area
Rude staff, check in guy behind counter didn't even have Best Western attire, couldn't get a receipt when I checked out, same excuse as the last 3 times I stayed. Why there is a $100.00 deposit on an old property like this is beyond me. Told Incidentals, there are no incidentals that would justifya $100.00 deposit Room wasn't cleaned properly, floors were filthy, bathroom walls and floors had gunny dirt build up. Heater went on all night never heating the room
Don’t stay at this property
Room was dirty, beds were lumpy, bathroom door was not lockable and pocket style. Can’t close it. Insects and coaches were every Weber. Staff don’t listen to your complaints and don’t take any actions. This hotel Is terrible.
There are cockroaches in the room
When my partner and I checked into the room it seemed ok at first. When he opened the door to the fridge there was a giant cockroach. That made me queasy. I checked the beds and didn't notice any other bugs at first. In the morning there was another cockroach in the bed, one on the night table and one in the bathroom. Also, the extra blanket was made with feathers and the feathers kept coming out. The sink was plugged up. Before I checked out I told the counter person only of the cockroaches. She was indifferent, not the least bit surprised. I told them that they need to fumigate. That's it. I checked out and I will never go back to that place again. Room 421 has cockroaches. Hopefully they will fumigate. It made for a very uncomfortable evening.