General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating2060 reviews
This was by far one of the best places I've stayed. My next trip I will definitely book with another Best Western . Amazing staff 💓 very professional and clean just outstanding quality and service 💓
Another Great Stay!
This was our 4th stay at Best Western Plus Music Row Inn and it was as great as the others! Staff was superb as always, room was clean and stocked, and internet was fast! And as a Best Western rewards member, the rewards member rate is a great value! The breakfast area was very clean with a great selection of food and breakfast beverages. We enjoyed our stay very much and would recommend Best Western Plus Music Row Inn to anyone!
Tuesday drop in
Good location near a fav of our Milk and Honey. Also the room was very clean and cozy. We slept great on the memory foam bed and the pillows were good too! Loved the mirror in the bathroom, great lighting for getting ready.
We arrive to check in and before we can speak to anyone I hear a lady saying my name and the third party group I used to book the reservation. She approaches the desk and says, "no, your reservations been canceled, they should have reached out to you." She demands I pay her an additional $100 dollars after saying the rate was $17 less than what they accept on a regular basis. I offer to pay her the $17 and she said, "no we don't have the money!" Either way, she was very rude and never gave an explanation further than the fact that they didn't have the money but that's understandable as an agreement with 3rd parties usually have a stipulation as to how and when they'll receive the final settlement. Either way, they ruined our trip and took up about an hour of our time basically not explaining much. We ended up going to HAYES STREET HOTEL and met the nicest valet lady, Cecret, and great hotel staff too. Save your sanity, time, and money and do not even try to book at Best Western plus! The staff was rude and ill- informed. They are being investigated by corporate for their demand for money on the spot with little explanation. STAY AT HAYES STREET HOTEL INSTEAD!
Nice but beds are hard
You spend very little time in a room except to sleep and we checked out after one night because the beds were uncomfortable. Breakfast is great and the rooms and supplies were good. We travel with a service animal and I was surprised by the amount of items he found on floor. Other than that what you could see was very clean.