LocationPunta Cana - Beach
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating15218 reviews
Very Nice, older resort
This resort is an older resort so if you are looking for newer this is not it..As well, it is not a big resort which is fine for us. But, the place is clean and the grounds are well kept. The people are friendly. We hired a local to take us out snorkeling for a couple of hours to the reefs and he was great. As well, the gentlemen that organized it was great. WE love the beach! We discovered that if you go left past all the resorts, you will find an even nicer beach that is not disturbed as well as friendly locals selling their wares and fresh coconut, they are not pushy at all! The main dinning area was good, you can always find something to eat. The ala carte restaurants were average. There was lots of amenities as well, like moisturizer, shaving cream, shavers, shampoo, conditioner, sewing kit. Really, no major issues at all.
Very bad hotel I would never go back again I've been to Punta cana 6 times in the past year this has been my worst experience stay away!!!! You want to stay at a hotel that treats you like a person stay at Catalonia royal
Don’t stay here
Be live dated dilapidated, bad booze, bad food bad service rude front desk, and many bartenders don’t know to put ice in the drink they don’t know what limes are they don’t know what soda water is the air conditioner? Didn’t work proper the toilet didn’t work. I had a better time in Cuba Cancun, Mexico, Manzanillo Mexico even porta Plata. Dominican republic was better than this place.
Shame as could be better
Having just stayed our experience was one that I would not come back to this hotel again. Some of the Receptionists need some customer service as they are not interesting in talking to you and are very abrupt. Rooms are not as shown on website .. desperately needs updating kettle would be better than coffee machines. Cleaners only do the minimal do not wipe surfaces or replace towels with required amount when there are two people in a room. Buffet food is ok but too repetitive same lunch as for dinner needs changing more often after 2 days it is back to the same again. Breakfast is the best meal. The other restaurants you can use once for each on a visit are very nice. Beach is fab just need more sun beds and less broken ones … same round the pool… people are getting chairs from the beach restaurant to sit on. Entertainment is fabulous and the daily activities. Certainly is not a 5*
so we booked this hotel last year at a good rate been there about 10 years ago so there was no international drinks at all which when we booked it said international in the description the only way to get better drinks was to upgrade to vip 25 us aday per person the garden view room was really worn had to upgrade that as well but it was worth it ocean view stones throw to the beach food was okay the beach was small close to airport we took lots of gifts and tip alot staff were friendly but the rep from air transit was useless he never follow through the really only bad things was we were delayed more then 26 hours air transit didnt put us up in a room shame on them i will not be returning to this resort i might be done with the dr need to change it up