LocationPunta Cana - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)
Customer Ratings & Reviews
TripAdvisor Traveler Rating13158 reviews
Just a minor fyi the bathtub drain in room wasn’t good. Water would rise during shower. Otherwise this resort is clean, beautiful and has hardworking, sweet staff. Would definitely come back with friends/family.
Beautiful Resort from the staff to the ocean view.
Hands down a beautiful resort. Friendly staff, great food and amazing views. I didn’t have to worry about a thing. Can’t wait to return here next year. Beach was amazing, clear waters that if you have a snorkeling mask you can see turtles and schools of fish.
Will probably not return
They gave us a room in Bldg 1 directly facing the entertainment theatre. After we had unpacked and organized our things, entertainment started around 8 or 9 and found out it runs til 11:00 pm and since we had to get up before 7:00 am each morning to golf, we asked to be moved that same evening. We had to pack up again and it took about half an hour for bell boy to arrive to move us to Bldg 4 which was quieter though farthest from the main lobby/restaurants. Room is close to the beach. The next day one of the 2 sinks wouldn't drain. It got fixed and then the other sink stopped draining. The tub was very slow draining as well as the toilet to flush. Til the day we left the sink never got fixed. The blow dryer didn't work and after a number of calls to the front desk took 2 days for it to be replaced. Food was good at the buffets. Golf was very disorganized. They don't have enough carts so those teeing off after after 12 had to wait for golfers finishing their round. This happened to us once so people end up teeing off past their tee time. If you play early there's better chance of not having to wait for a cart. Even though golf is free, cart fee is $75 US and if you buy 4 rounds, there is a 25% discount. For the 6 rounds played, it came up to $360 US + sc + conversion rate=$505 Canadian/person. Didin't find workers at the resort or golf course very friendly. I would have to think twice about coming back to this resort.
It’s a beautiful resort but absolutely huge! I read it was a big resort but not expecting the sheer size! . Adults only was great, only complaint is most services are at the palace which is not easily accessible. If there are mobility issues would be next to impossible to enjoy everything! Only one a la carte at the adults only, all other adult services were at the palace like the spa and coffee/cigar bar. Many of the entertainment options even kayaks, paddle boats etc were only offered only at the palace. Most staff speak minimal English but are very friendly! We had Maria in the buffet that was so cheery and kind. Rubi was our bartender at night in the lobby area and was a gem! So friendly and provided amazing service each and every night. Jeffery at the pool/beach bar was amazing and even created a drink for us! Weather was good, few passing showers most days but nothing lasted long. Beach was very nice and open and usually chairs available. Pool we found cooler than the ocean and usually hard to get chairs unless there before 8 am. Food at the buffet was good, lots of variety. We enjoyed the steak house, Mexican and Japanese a la cartes and all had amazing food! All in all great trip!
Perfect place to stay!!
A great resort to stay at with plenty of options for restaurants, shopping and activities. One section is adult only while the other side is family oriented. Golf, night clubs for teens and a water park. White sand private beaches with blue waters that stay fairly shallow far off shore.