LocationLa Romana - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.v
Customer Ratings & Reviews
TripAdvisor Traveler Rating3853 reviews
A great hotel with fabulous fabulous staff
First of all, we travelled with Tui and weren’t happy when the rep at the airport tried selling us a taxi transfer with his friend!! When we arrived at the hotel we loved what we saw! All the staff work so hard to make your holiday perfect from the gardeners to the bar staff. The grounds are impeccable. There are 2 pools a quiet one and a lively one. We couldn’t get reservations for the seafood or Italian but ate twice at the Japanese and 3 times at Don Pablo - the latter was amazing!! The restaurant, staff and food were 5 star!! The drinks in the lobby bar were great too! The buffet breakfast, lunch and dinner was one of the best I have been to. The only reason I didn’t rate this as 5 star was the lager wasn’t nice (flat and cloudy) from all bars and also the Brazilian restaurant wasn’t great in our opinion. Overall a fantastic hotel - highly recommend!!
Pro's and Con's
We stayed in the adults only part of the resort (Luxury Bouganville). I'll try to be specific about the good points and bad points about the resort and this will include the La Romana Grand as we had the use of the restaurants and facilities on this complex as well as the Bouganville. POSITIVES: Free use of non-motorised water sports, Catamarans, kayaks. These were great, good service and we had no issue booking a slot each day Food was very good, plenty of variety and always somewhere open if you need to eat, any time of the day Restaurant variety, we ate at all of the restaurants and the food was nice - it was exceptional in the Restaurant Don Pablo and the staff in this particular restaurant were brilliant - so friendly, we ate at this restaurant about 4 times during our 2 week stay. The decor in this restaurant was also above and beyond the others on the resort Gardens - the grounds in the resort were excellent - well maintained and very colourful with plenty of plants and trees and flowers - within the grounds we saw a few humming birds, small gecko's and we even saw 1 small snake - not dangerous Beach area was very picturesque with the sunbeds in amongst the numerous palm trees looking out to a calm sandy cove. The Beach Club is a short walk along the bay where you have the use of the infinity pool and the sun beds but any food and drink has to be paid for. Rooms - large rooms with 4 poster bed - we stayed in room 54109 which looked out onto a quiet area of the gardens and a side view of the quiet pool - good location. Air conditioning was perfect and quiet. The mini bar was topped up every day with alcohol and water and soft drinks and some packets of nuts. The room serviced every day (however - see negatives below). Bars - plenty of bars to choose from (Lobby x3, Beach bars x2, Pool Bars including swim up. The staff at the Quiet Pool Bar were very friendly and cheerful - see below for another opinion about the staff in general. If you get the chance - take the Soana Boat trip, well worth the money to see the island and snorkal and the sand bank - paradise - drink and food included. NEGATIVES The sea was quite murky and not clear on any day which we already knew about before we booked so no surprise to us. The sea was full of jelly fish so we did not go in too far. Everyone we spoke to that ventured further in was stung by jellyfish Room service was a task - constantly having to chase the hotel for room service or water or mini bar top up. A couple of times we got back to the room late in the afternoon and the room had not been serviced - we had to chase again and it was eventually done. However, this was in the middle of trying to get ready for the evening. Staff - with the exception of the staff at the Quite Pool Bar, The Don Pablo Restaurant and the staff at the Hibiscus Beach bar, the staff in general were quite miserable and it is not what you expect on a Caribbean resort in our opinion, not something we have experienced on previous holidays to St Lucia, Aruba or Mexico (twice). Service at the breakfast and lunch at the beach restaurant was slow, this was self service but 9 times out of 10 we would have finished our meal before being served with water or refreshments. Disappointing that we were advised by the rep not to leave the complex to visit the local town on our own. We have done this on previous holidays to see the local culture away from the luxury of the resort. Poor service at the sister hotel (La Romana Grand) lobby bar - and premium drinks were not included, even though they were included for us the Bouganville?? Butler Service - you are assigned a Butler on arrival, this is a complete waste of resource, not really helpful at all and in fact a bit of a hinderance. We stopped using the butler service and sorted out any issues out directly. The other restaurants (apart from Don Pablo) were very boring, even if the food was nice the decor and ambience was hopeless - no atmosphere, too bright and no thought put into the surroundings. The Asian restaurant was just the breakfast area and no hint of Asian culture - bland setting. The El Pescardo Mediterranian restaurant again, too bland as was the Brazilian and Italian - much more effort needs to be put in to make these restaurants more interesting and have a theme to them.
The pre-booking process and customer service for this five-star hotel and its chain, is extremely poor. I asked what vegan options they had and they said they only have soya milk and MIGHT be able to get in some houmous. How accommodating of them. I’ve tried and tried to get information on whether they can provide specific and more basic vegan options which I do with every hotel I’ve traveled to. I’ve never come across this level of unhelpfuness - even less expensive and 4* hotels were really empathetic over the past few years when veganism wasn’t even that prevalent. All these other hotels have done their best to order in and or provide some basic plant-based items such as yogurt, cheese, ice cream / sorbet, margarine. This is the most I’ve spent on a holiday in a long time and am extremely disappointed with the customer care so far. They won’t reply properly nor have their kitchen or manager to call or email me back despite my asking several times. They keep copying and pasting the same terrible response. Bahia - Principe Head Office are equally unhelpful and keep redirecting me to yeh hotel. If I write this review later they’ll only apologise for the poor offerings, but they have a chance to do something now with a few weeks notice, and just can’t be bothered. I’m happy to delete or amend my review if they actually respond in a way expected of a luxury 5* hotel.
We were there May18-26. Overall the hotel and services were great.Are you going to please everyone? No!! Some people that complained expect The Royal York hotel for the price of a Holiday Inn. There was a few issues with the power and water going off everyday, but it only lasted for a little while, so we made the best of it. The food was good and there was an abundance of it. They should have a better selection of alcoholic Beverages. The one thing that i do not like as that the response that you get , when you write a review that it is automated. Why doesn"t the Pinero group read the messages and Respond personally. Thank You
Not Luxury, Not Quiet
Don't be lured by 'Luxury' & 'Adults Only' as even though there were no children the noise level from the entertainment at pool side (10 am - 6pm)was so invasive. Even though I walked along the beach to seek quiet, the noise although reduced, was still audible. The lobby bar entertainment which commenced early evening & ceased around 11pm was also too loud. I could not sit within my room or on the balcony & appreciate the view & natural sounds as even with the doors closed, the noise shared the room with me. Despite reading & researching this hotel I didn't come across anything indicating that the main pool area which is directly in front of the Ocean View rooms for which guests pay extra, would have loud music & entertainment from around 10 am to 6 pm. Misleading. Four mornings in a row I was awoken around 5 am by noisy neighbours, called the hotel to alert them of this issue every morning & completed a complain form on the second morning, nothing was done. I was offered a room change but why should I have to move? I feel that I was drastically let down by the staff for not dealing with noisy neighbours issues as 'Sorry' & 'It won't happen again' doesn't do it does it?