Resort Details
- Various Onsite RestaurantsTequila - Specialty buffet Mexican cuisine restaurant for breakfast, lunch & dinner. Reservations required for dinner and dress code applies for all three seating times.
Don Pablo – A la carte Gourmet cuisine restaurant for dinner. Reservations required and dress code applies.
Gran Tortuga – Specialty buffet restaurant for dinner. Reservations required and dress code applies.
Thali Restaurant - A la carte Indian cuisine restaurant.
- Various Offsite RestaurantsAlso, access to the following restaurants located at:Bahia Principe Grand Coba:Cozumel - A la carte Mexican cuisine restaurant for dinner. Reservations required and dress code applies.
La Casita – 24 hr restaurant offering snacks and fast food by the pool.
Piscis – Alternate main buffet restaurant offering late breakfast and lunch by the pool.
Le Gourmet – A la carte Gourmet cuisine restaurant for dinner. Reservations required and dress code applies.
Portofino – A la carte Italian cuisine restaurant for dinner. Reservations required and dress code applies.
Mikado – A la carte Japanese cuisine restaurant for dinner. Reservations required and dress code applies.
Mashua – A la carte Nikkei restaurant for dinner. Reservations required and dress code applies.
Mediterraneo – A la carte Mediterranean cuisine restaurant for dinner. Reservations required and dress code applies.
- 24-hour front desk
- Accessible facilities
- Babysitting†
- Bell staff/porter
- Bicycle rentals†
- Casino†
- Currency exchange†
- Disco
- Exercise gym
- Express check-out
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Bell staff/porter
- Bicycle rentals†
- Casino†
- Currency exchange†
- Disco
- Exercise gym
- Express check-out
- Fax service†
- Hairdresser/barber†
- High speed internet access†
- Late check-out available†
- Laundry/Valet service†
- Medical Facilities Service†
- Parking
- Pharmacy†
- Phone services†
- Pool
- Safe deposit box
- Sauna†
- Solarium
- Spa†
- Transportation†
- Wakeup service
- Whirlpool
- Business Services†
- Internet Access†
- From gazebos with spectacular views to white-sand beaches and manicured gardens, a variety of stunning settings are available for a dream wedding. Bahia Principe features customized services with a personal wedding planner to help ease your worries and plan each detail of your special day. We offer 6 different wedding packages, including a FREE one, for groups of up to 30 people (extra charges apply to larger groups). Contact gebsalesweddingscompmex@bahia-principe.com for more information.
† Fees may apply
- Basketball court
- Billiards
- Boating †
- Children's poolThere are 3 children's pools on-site.
- Children's program-Kids Water Park (with age and height restrictions)
-Kids clubCreate specially for the little ones, a complete program that will keep them entertained, while the parents relax and enjoy all the facilities of the resort. You will find a full program of activities (adapted according to age).
Every night in the recreational area the children will have the opportunity to enjoy and simultaneously participate in a show created especially for them, with dances and contests that will be of the delight for the small ones. - Dart board
- Diving †
- Fishing †
- Fitness center on-site
- Football field
- GeneralBOOGIE BOARDS (on request)DANCE LESSONSENTERTAINMENT PROGRAMMINIDISCOAEROBICS
- Golf location (onsite/nearby) †
- Hot tubThere are 2 outdoor hot tubs.
- Outdoor pool3 Outdoor fresh water pool
- Sailing †
- Sauna †
- Spa †
- Steam bath †
- Table tennis
- Tennis court †There are 5 lit tennis courts on-site.(1hour/client/day & on request)
- TheatreAmphitheatre
- Volleyball
- Water activitiesCATAMARAN (1hour/client/day & on request)KAYAKS (1 hour/day/client & on request)DIVING LESSONS (in pool & on request per customer and per stay )SNORKELING (1 hour/day/client & on request)
- Whirlpool3
- Golf †27/18 HOLES AND A 9 HOLE PAR 3 COURSE
Golf is located 1 mile away from the property
- Chapel ($)There’s a new built Chapel onsite for those couples seeking to tie the knot with a gorgeous traditional ceremony. This romantic Mexican flavor structure is located in the Hacienda Doña Isabel, it is a registered Catholic Chapel and has a capacity of up to 140 people seated. Mass services are provided every Sunday to our guests.
- Other Local Attractions ($)Chichen Itza, Tulum, Coba, Uxmal and Xel-ha.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16722 reviews
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Jun 05, 2025I didn't go on any trips outside the hotel . Instead we had a great time watching the entertainment team by the pool
I went to bahia principe grand tulum mexico in September I made loads of freinds . I love it that much I was surprised to go again in may . This was the best experiences ever kids club was great teens club was amazing and also the staff around the hotel was amazing. The best of all the entertainment team was excellent. But let me say the entertainment worker's fernanda and itzamaray were the best they made sure I was having a good time
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Jun 05, 2025An ok experience,3 stars
The hotel was nice and clean. The customer service was not good at all. There was not very many helpful employees. it seemed like they were bothered every time we ask them a question also, we were never able to make reservations for à la Carta, even though we checked in 10 days before through the app everything seem to be booked except when we paid, all of a sudden a reservation opened up, but I had to pay 1000 pesos for 2 people for it. When somebody canceled a reservation from the à la Carta we were able to book, but my family was a family of 12 and we were only able to book 2 or three people at a time that was horrible and it took over our 2 reservation allowed and not everybody was able to eat from my room. also, all the other hotels I stayed at we never had to pay for the shows and now two out of the five shows that we saw we had to pay for them which is was ridiculous. The TV and the air conditioner in one of our rooms was not working. We had to have someone come out and fix it. They fixed the TV but not the AC. in another room, we had a completely change it because the AC completely was broken, and even then they were given us a hard time making us wanting to wait for someone to fix it after day two of our stay. On a positive note I will say the personnel in the food truck is very nice and also the guy that was attending the bar at the food truck. They seem to care about the service and the people they took care of. The check-in process was horrible. The personnel there all were very rude and not informative again we reserved fire rooms and it was a party of 12 and each of us had the same experience. The buffet was good compared to other places I’ve stayed at, but I definitely think they need more personnel.
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Jun 05, 2025
Amazing
This is our second time to Bahia Principe resorts. The first time in Coba and this trip Tulum. I love this country, our experience has been the best so far. On arrival the staff were accommodating, the hotel spacious and great space. The food, drinks and shows were amazing. Everyone was amazing. The TUI reps were brilliant especially Houda (Coba) was so helpful and whenever we needed she went all out to the us and ensure our stay was comfortable, safe and enjoyable. Thank you. See you in2026. Xxx
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Jun 04, 2025
Very disappointed
Really disappointed in this hotel! We were so excited to be visiting here but our expectations were dashed pretty much straight away! The grounds of the hotel are lovely and the animals are amazing to see but that’s about where it stops. Rooms are dated, our ceiling bathroom is mouldy and leaking and our room and bathroom full of ants ( probably due to lack of room service) food is average and you don’t know what half of it is as it’s not labelled. Al a carte is a joke you can’t even get booked in for 1 never mind 3 in a week! Self serve beer runs out and doesn’t get replaced which causes large queues at the one man serving bar. A really nice place that needs lots doing to bring it up to scratch. Also there is some animal muck up our stairs and has been there 5 days and not cleaned, also smashed tiles not swept away which are sharp and dangerous. We have another 5 days left and just going to try and make the most of it.
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May 30, 2025
The staff made the holiday perfect. Thank you.
As someone who has never travelled outside Europe before, I was a little worried about going on a long haul flight and didn’t know what to expect but I can safely say that I had the holiday of my lifetime. The resort itself was so well run and the staff looked after us so well, we will be returning soon. The heart of the hotel is the staff and I would just like to mention a few of the people who looked after us unbelievably well. Enrique truck Jorge truck Maria lobby Ana lobby Roberto truck Juan pool Julio pool Gabriela lobby Fernando reception Gianpoulo entertainment Maria reception guest services Josephina guest service Leonardo bellboy and so many more. The people who work there are the fibre of what the whole experience is about and the effort they put in is amazing considering the amount they get paid. I will be back and hope to see the above people mentioned. Absolute diamonds the lot of them.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum 37.99 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed