General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating15861 reviews
Great experience in Yucatan Mexico!
Mexic Yucatan experience! Great vacation, the hotel offers a wide range of activities, very kind staff, the food& drinks are amazing. We enjoyed the beach, pool, garden. I would suggest to improve the quality of towels. Anyway, we spend a great vacation!
Abimael in buffet was great from day 1 to day 7. He took care of our group of 16 the entire time. He would have our table decorated with napkin swans, birds and flowers. All the staff were great!!!!
Very happy with the great service provided by Abimael and his co-worker Adrian. We had a large group of 14 and every morning they both took amazing care of us. Decorated the table uniquely. If you can get them to be your servers! Just an example.if the care amd attention to detail on our last breakfast!
Always a great experience
Wonderful hospitality throughout the resort. Comfortable rooms, great amenities. Our favorite waiter at the buffet Abimael spoiled us everyday. Enrique at the quiet pool was great too. Highly recommend
Don’t waste your money here.
Racism displayed by some staff members. Several times trolleys refused to pick us up, telling us they weren’t going in our direction, only to see them there when we arrived at the area. Seating our large group at separate tables telling us a section was closed only to see others being sat in that section. I thought I was overreacting until another group was moved to Coba because they complained about the racism they experienced on this resort. The app to book a La carte dinners and spa appointments was booking others appointments on my room, which was preventing me from booking anything for myself and also didn’t allow me to participate in dinners with my family. I brought it to the attention of the manager, who basically acted like it was no big deal. He suggested that I cancel the appointments. I told him if I do it would cancel other’s appointments, he said just tell them. There was over 70 people in our party so that wasn’t possible. He said well you have four more days. We were there for a wedding and didn’t have a lot of time to spend like that. He didn’t seem to care at all. IF YOU ARE ALLERGIC TO MOLD, don’t come here. The place is full of mold. Lots of people were complaining of coughing in their rooms, losing their voices, etc. Wedding planner didn’t even show up for the rehearsal and they seemed more concerned about setting up a “romantic dinner” in the wedding gazebo during the rehearsal then rushed us out of the area because of the dinner guests were arriving as if that was more important. Concerns were blown off as if anything wasn’t important. Cleaning staff snubbing a generous tip I gave on the 2nd day. I never left another one after that since she acted like it wasn’t enough. The lack of people who fully understood English at guest services was ridiculous. The desk is the only place where staff should have a good command of the language in which most of their guests speak. It gave me such a bad taste for Mexico I’d NEVER return to that country. I’ve noticed that the management responds to these reviews. This is a revised review I’m writing. The first one said they would email me about my concerns. THEY DID NOT. I think they write that to make people believe they are concerned but it’s a lie. They’re obviously not.