Located in the heart of Riviera Maya, this fabulous hotel designed with integration and sustainability in mind, lies over the sand of one of the most yearned-for beaches with crystal clear waters and white-sand areas. Its exclusive services and amenities make it the perfect hotel in the perfect destination for you to visit the ancient Mayan ruins and enjoy the lush nature that will surround you. Get even more out of your vacation with a round of golf at the professional course on site at the Bahia Principe Riviera Maya resort (fees apply), and take the kids along, too……or you can just spend your stay enjoying the sun and the sand!  You can also enjoy the facilities and a la carte restaurants at the Bahia Principe Grand Coba, located within the Bahia Principe Riviera Maya complex. Stay at 1 and Play at 2: Staying at the Bahia Principe Grand Tulum, you can enjoy the facilities at Bahia Principe Grand Coba (except buffet restaurants). In total 15 restaurants, 12 bars and 5 pools.

It’s ideal for:
Energetic young people and families. People who want to enjoy the area to the fullest within a fun and sociable atmosphere.

FREE, unlimited WI-FI throughout all areas of our Hotels.

Please contact the hotel for additional information regarding business services (gebgroupscompmex@bahia-principe.com) 

Location

Tulum
Cancun, Mexico (CUN) : 62 miles

Property Information

Year Built: 1999
Accessible rooms: 12
Floors: 3
Total rooms: 774
Villa: 52

{{title}}

Resort Details

Amenities

Show More

Activities

Show More

Hotel Advisories

Advisory The state of Quintana Roo will be charging a sanitation tax of  $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 16321 reviews
  • 4.0 star tripadvisor rating
    Ok but…

    Honest review for BP tulum - traveling w/ 2 elders 2 adults & one toddler (3yo) Resort Pro: Great greeneries, plants & flowers in abundance everywhere. Pretty clean. Wristband is use as room key, very convenient no key card needed. The quiet pool & kids club are great. Staff is nice. Little market near. Free access to coba resort (10 min trolley ride) where kids pool is better for toddlers in my opinion and at least you can go up with your child if they’re scared (in tulum adults cant accompanies child in the water structure). Sports bar at Coba got great A/C. Food is very good. Snack bar (tacos, burrito, quesadillas, burgers…) where you order from a computer screen which is nice and efficient. Entertainment at night is great, be sure to go see the origen show on mayan culture (small fee to pay but worth it!) Theatre, spa & rooms are the only place with proper A/C on the resort. Con: No A/C at the buffet (and most places on the resort) which was very hot and not the most comfortable to eat to. I heard its supposed to be added next year at the buffet tho. My son barely ate all week because of that, as soon as we were back home he started eating again. Windows & doors are open so theres birds and animals trying to steal food all the time. Kids playground was beautiful but closed… Have to take two carts to get from one side of the resort to the other. Pass every 15 min, then drop you at lobby then you wait again for an other cart. Makes moving around so long. Be sure to ask your room to be near kids pool if your coming with young childrens. A bit tough to get around efficiently/quickly if you have anyone slower in your group. Beach is not the best. Lots of rocks, not very accessible, no way to walk near beach on a sidewalk (for stroller or just to enjoy the view without going in the sand). From the resorts theres not really any great view points. Drinks were very disappointing, even margaritas (you would think being in mexico you’d have at least that but no, i found it was cuba level for that) Room We had a renovated one (villa 40) Pro: Clean and new. Neutral aesthetic. Metallic sun shades outside the patio door that you can close to have no light in the morning. We had a communicating room which was convenient with family in the other room. Very quiet. Con: Bathroom is directly in the room (only the toilet is closed with a semi transparent glass/mirror door. Not that convenient with a little one sleeping in the room. Weird little window on the shower wall that is letting light from exterior enter the whole room at night & for baby naps at daytime. Ok beds (extra firm beds, pillows were ok) very thin sheets but at least theres an extra blanket in the wardrobe. Overall nice but the biggest cons are the lack of A/C in restaurants and common area + carts waiting time that makes it complicated to move around efficiently. Dont think id be returning if they dont upgrade at least the A/C situation.

    May 22, 2024
  • 3.0 star tripadvisor rating
    Average - Not for Food or Beach Lovers

    Visted BP Tulum for 5 days in April with young adults (18, 21) and pre-seniors (50+ & 60+). The hotel was large and beautiful and the staff were extremely friendly but I would never go back. For a 5 star resort in Mexico, I expected better food and a swimmable beach. As a guest at BP Tulum you can also go to BP Coba and a tram system runs regularly within BP Tulum, within BP Coba and back and forth between the two, passing the market area. Here are the highs and lows of BP Tulum: BEACH As you can see in the management beach photos, no one is swmming in the water. The people in the photos are just standing in shallow water staring at the ocean. This is because of large rocks/coral right near the shore and/or the huge amounts of seaweed. On a calm day you may be able to snorkel right off the beach, but it's impossible to snorkel in any waves. Definitely beautiful to look at but be careful. Also, if venturing out at night there are no lights along the beach area. BUFFET The food was good but they never changed it. Every lunch and dinner at the buffet was basically the same options except for the carved meat and seafood which did change. Each specialty section was small but included a charcuterie board, pasta, tacos/nachos (homemade nachos were fantastic), gluten free section, kids section, Asian & suishi, seafood, carvery and deserts. If you have eaters that love variety (as I do), this was not the place. If you go to the buffet for a later dinner, you're guaranteed to see nocternal animals roaming around the tables trying to scavange their own meals. Personally, I found this to be great dinner entertainment but some guests didn't like this. SPECIALTY RESTAURANTS / BRAZILIAN It was difficult to get into the specialty dinners. If you reserve your stay directly from BP you can sign into the app, check in and reserve dinners 7 days in advance. But the app won't let you check in if you reserve from Westjet like we did so no early reservations. Almost all the restaurants were booked up for our stay but we managed to get to the Brazilian restaurant and it was just OK. Food was average but the servers were amazing. The restaurant was half empty so I don't know why the app said it was full. FOOD TRUCK / SNACK BAR The food truck at Tulum was great and served burgers, tacos/nachos, fish & chips, hotdogs but was only open when the buffet was closed. We were not the only family who ventured to the food truck because we weren't happy with the buffet and had to wait hours until it opened. The food truck at Coba served different items including pizza and KFC chicken. I actully found their food to be better. In each, you simply use the touch screen pad to order using your room number and then they shout out your room number when it's done. The resorts don't duplicate the room numbers so you don't have to worry about someone in Coba having the same room number as you in Tulum. For snack bars, beside the Tulum pool bar is a snack bar that served amazing nachos and a different meat daily (fish tacos, hamburgers, pulled pork). The daily menu is listed on the wall. POOL BARS TULUM & COBA Staff at the BP Tulum pool bar were amazing, especially Librado who remembered our drinks our whole stay! We also visited the BP Coba pool bar one day and it was so much more quiet than the BP Tulum pool bar. Tulum pool bar was always busy, played loud music with party games, and it attracted guests from all the other resorts. The Coba pool bar didn't have loud music or games at all and was practically empty. The Coba pool bar is next to their food truck area. A tram from the Tulum lobby takes you right beside the Coba pool bar area so don't get off at the Coba lobby or you'll have to walk to find it. There are other pools at Coba just past the lobby but the pool bar is father into the resort. MARKET / STORES The stores in the hotel are very, very expensive. Don't forget your sunscreen because it's $40 Cdn per bottle if you forget. The market was very, very large. The section you see from the road is only a portion of it. There is also a bar, casino and pharmacy. The bar wasn't open in the morning while I was there so I don't know if it cost extra. As with all markets, haggling seems to be expected but many of the shops have the same products and I suggest you look around first to find the lowest price. US Dollars are widely accepted in the hotel markets, as well as credit cards and Apple Pay. VILLAS / HOTEL Be prepared at check in that you have to pay a fee per person per day once you arive at the hotel. The hotel wasn't full while we were there and it seemed to be a popular wedding venue. We took a private trasfer from the airpost so arrived earlier than everyone else on our flight and were upgraded to 2 villas. They had 2 bathrooms, a master bedroom with sliding door, 2 balconies, a living room area with sofa bed and breakfast nook. The were beautiful and in a quiet part of the resort. The fridge was restocked upon request and had pop and beer. There are no elevators in the villas and are all located in a quiet area around the kids pools. It's a hike to the main buffet or you can wait for the tram which ran ever 10 min or so in quiet times or more regularly during peak meal periods. Your resort wristband is your electronic key. The hotel has an excursion office and a car rental. I'll discuss excersions below. The BP app has a map but we couldn't zoom in without it being very blurry so I recommend you download one before you arrive. This is a large resort with many paths but it's not too difficult to naviage. There are signs posted but if you're looking for a specialty restaurant it may be difficult to find on these maps. WIFI The Wifi is amazing and works throughout the resort on multiple devices per room. Use the QR code when you check-in and get every device connected before you walk away from the lobby. Staff said there was a QR code in the rooms but there wasn't and everyone who tried to sign in from their rooms had difficulty. WhatsApp seems to be the best way to connect with people in Cancun area so if you don't have it, I recommend you download it. TOUR OPERATORS / TURTLE SWIM & CENOTES The excursion office is tucked away down a set of stairs by the car rental booth close to the buffet. Usually I book tours prior to leaving Canada and take local transit in my destination but in this case I had to use the hotel tour operators and quickly remembered why I usually don't..... The Westjet Reps at the resort were friendly but have limited options and they are all super expensive. Be prepared to pay about $100 US per person for a 4 hour tour. The 4 hr Akumal Turtle Swim / Cenotes tour was $109 US per person AND an additional $15 US per person once you arrive so basically $124 US per person for 4 hours. What they are hesitant to tell you is that you can hire a private van and driver for 4 hours for only $200 but you have to pay for any entrance fees at your destination so if you're a larger group, this may be a good option for you. Our Turtle Swim/ Cenotes tour guide (Nexustours?) was funny and amazing but they made all guests stop at their "hub" to participate in a native ritual cleansing (tips appreciated), then stand around for 30 min in a very expensive shop while the guides picked up life jackets and had their breakfast. In other tours I've been on, life jackets are already in the van before pick up. Besides this, snorkeling with the turtles at Akumal beach was amazing and I highly recommend it. It's a very clean beach with white sands and is absolutely beautiful - nothing like the small strip of sand at BP Tulum. The Akumel Dive Centre is large, clean, safe and well maintained with showers and bathrooms. Our Nexus guide had to obtain another guide from the Dive Centre (hence the extra $15 US per person) to take us into the water and point out the turtles for us. Prior to that, we visited 2 cenotes which were next to each other and were nice but felt rushed. Bottom line, if you're adventurous, skip the expensive tour the hotel offers, take private trasport to your destination and pay the $US directly to the Akumal guide.

    May 20, 2024
  • 5.0 star tripadvisor rating
    A great week of vacation!

    Our recent one week stay was amazing as usual. We have been to this group of resorts many times and keep returning for numerous reasons. As Loyalty guests we are graciously allowed to use the facilities of all the resorts and enjoy areas and aspects of each. We spent a few days at Tulum during our stay at Coba. Tulum is amazing, it has nice sand beaches, large pools and the best kids pool and water park! We got to try Andale Burger which had amazing food! We have stayed at Tulum many times and have created memories and friendships with many of the staff. They are the real reason we keep returning to Bahia Principe, as we know we will be welcomed with open arms into their home. The staff here are truly exceptional: Yucatán Buffet Daytime server Juan- Juan has been with Bahia for many years and has always been so kind and attentive to our family. He is a real professional and always ensures we have everything we need. Yucatán Evening servers Ivan and Mario: Ivan is a young, eager server who has made our visits to him so memorable. Our family always looks forward to seeing him, he is kind, caring and no request is too much. Ivan and his team make sure you have an amazing dinner service. Mario was a fantastic server who we were fortunate to have one night, so attentive and prompt! Lobby Bar server Ana: Ana was our lounge server during our visits, and she is fantastic. She is attentive, prompt and took amazing care of our family, we cant wait to see her again! Kids Club Angel, Maria, Miriam, Adrianna and Karina: The best, all of them. They care so much for the kids and are all so genuine. You can be assured your kids are taken care of when they are at Tulum Kids Club. Our children have such good friendships and memories from this group, including being on stage to perform in various shows! Our kids look forward to seeing them all when we are there, and when we return!

    May 19, 2024
  • 3.0 star tripadvisor rating
    A lovely hotel with rude staff

    We stayed at the bahia in may and loved the facilities and had some good fun, the hotel is 4 start pushing 5 and really impressive with restraunts nice beaches and fun things to do. The drinks and food are pretty decent if you are looking for certain things you will most likely find them. THE DOWN PART, I dont normally leave reviews but the bar staff at the pool bar were so bad with service and quality of drink and just lying about what they can and cant do. He was very rude and is lucky to be in a job.

    May 19, 2024
  • 5.0 star tripadvisor rating
    Amazing beautiful experience

    A great experience really nice hotel. Great staff and service but too strict unnessesvary with the main pool towel process BIG thank you to Javier front desk and laly they went above and beyond Especially Javier first checking in had some issues but he resolved it went the extra mile helped us with everything and he is the reason I have recommended this hotel so many of my friends and I have re booked to come back Thanks also great professional friendly service from Geraldo on concierge wonderful man

    May 19, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319