Location
Runaway Bay - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. The thermal circuit includes saunas, an ice fountain, sensation shower, footbath, cold-water pool, and indoor pool.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
15331 reviews
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Nov 28, 2024Kevaughn Crooks
We stayed at the hotel for 10 days travelling from the uk Kevaughn Crooks ... The Chef in Nyam thank you for a great dining experience nothing too much trouble. Every evening went beyond what was required . The lamb and the steaks thank you amazing!!!! Thank you
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Nov 27, 2024Bahia Principe Grand is awesome
Excellent property, great service, great food, great staff and overall awesome. The beach, the pool, the buffet, the restaurant, the ambience were all top class. The landscaping was beautiful .We had an issue with our room. There was a water leak in the bathroom and the door key wasn’t opening. We reported it and they sent someone to attend to it and upgraded us to a new room.. other than that one incident, the stay was excellent . Remember to tip the staff as a way of appreciation of their service.
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Nov 27, 2024Bad experience
We booked an adjoining room with our daughter, son-in-law and grandson. We did not receive adjoining rooms, as requested. Our room adjoined with a couple that screamed at each (not in a pleasant way!) in the middle of the night and during the day. The woman was screaming so loudly that she woke our grandson - 6 doors down. We called security multiple times but nothing was resolved. The crib provided was not safe for an 11 month old. We requested a different crib several times, each time we were assured that someone was coming to fix the problem. It was fixed on our second last night. The hotel room are dated and worn out. There were holes in our blackout curtains. The name Grand should be removed from the hotel name.
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Nov 27, 2024
This is a 3 star resort at best
Our room was a health hazard, full of black mold. On night one, I went to turn off the bedside lamp & when I looked inside it was covered in black mold. I looked at the others around the room & they also had it. I called the front desk & they had someone come to change all of the lamp shades the next day. On night 2, there was water on the floor that appeared to be leaking down the wall. We cleaned it up & left a towel on the floor & it appeared to have stopped. On night 3, I was washing my face & dropped something under the sink & that was covered in mold. We moved rooms the next night. Having to deal with these issues, ruined 3 days of our vacation. That area of the hotel should be quarantined. Guests should not be allowed to stay in those rooms. Other than that, food was subpar. Cross contamination at the buffet would not allow our friend with food allergies to eat anything at the resort. Serving spoons that are used for meat & seafood are also used for the vegetable dishes so our vegetarian friend also didn't feel comfortable with the food. Drink selection was terrible. This is definitely not a 5 star resort.
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Nov 25, 2024
Great stay!
Honestly I was scared about coming to this hotel after reading some of the review but it absolutely proved the negative reviews wrong! The hotel grounds are amazing and although the rooms aren't very modern they are clean and they have everything you need - this is what matters! NO BUGS spotted anywhere Poolside entertainment is great, especially on the weekends SOME of the staff were lovely - specifically Shardae at the spa, she is so friendly and chatty and makes you feel so welcomed she's amazing - if you want your hair done Definitely book with her!!! Food & drink - good range of option for all - went to 2 al a cartes and the experiences was good however do NOT go to dolce vita unless you like cold food - my food came in 10 minutes and it was freezing however the staff were nice and very accommodating. ENTERTAINMENT- not great entertainment on the night for younger adults - its suited more for older people i'd say as it is like bands of live music etc and I am aware that there is entertainment at the village some nights which sounds really good from what I have heard however we didn't get to go Overall I enjoyed my stay and I would recommend this resort!