Customer Ratings & Reviews
TripAdvisor Traveler Rating5577 reviews
Great vacation place!
Spent a much needed vacation here and so glad we did! Comfortable bed and room. Started off in a partial ocean view but got the Diamond upgrade to full ocean view room. You cant lose right across from the beach. Friendly staff all around. Updated property and amenities. Delicious food. Vacation simplified and easy. Will be back. My go to place for a great getaway!
2 night stay
Booked on Hilton’s website as an honors Blue member for May 27-29. Room was a king bed ocean view. Requested an early check in prior to my stay. Arrived 12:30p and by 1p had my room. Room was huge and clean. I like the room cold and could set thermostat to my liking- a rarity. Lovely young lady from the Netherlands (didn’t catch her name) was friendly and suggested a restaurant nearby to try. Had a delicious complimentary fruit plate delivered to my room. Usually resort fees are dubious at best but this entitles a 1 hour bike rental per day and 2 drinks of the day per day. It also includes beach chairs but umbrellas are $30 cash (separate vendor) All in in all, a nice stay.
Below Hilton’s Standards
I am a Hilton diamond member and I have stayed at Hilton properties for the last decade. This hotel is NOT the standard for Hilton. It is below Hilton’s standards. The carpets need to be changed out, our room smelled like mildew old carpet. The rooms need be gutted and redone. The refrigerator cabinet was hanging on by one hinge and there is no working exhaust fan in the bathroom. There is also NO business center. This is a franchised location NOT a corporate owned Hilton. I will be contacting Hilton Honors today to submit my complaint. The pool was nice and the bar tenders/servers were very nice it’s sad that the hotel rooms don’t match their excellence.
Great trip, room not so much.
Great location, wonderful staff, rooms need refreshing asap. Room darkening curtains had holes in them to the point where there was no sense using for them. Use the circuit to get around the area it works great, they pick you up at the hotel .
Checked in tonight after a lengthy flight delay. Booked an ocean view and got a marina view. Diamond member. Called down as soon as we entered the room and told them we booked an ocean view and they said to come back tomorrow. Went to take a shower and the conditioner was completely out. Called the front desk and they said they had ‘soap’ if WE wanted to come down but housekeeping was done for the day. The worst Hilton hospitality and customer service. Definitely will be making a different decision tomorrow. I would not recommend staying here.