These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Resort Details
- Various Bars- Dez-Nightclub- Digit - NFT Bar- Handome Harry- kantina 1953- The Cocktail Bar- Swim-up Bars
- Various Restaurants- Aji- Black Iron- Chez Moi- Livo- Veranda- Copal- The Food Distric- Plaza Mx- Aroma Cafe and Bakery- Kita North and Minami South- The Pods- Konos Ice Ceams- 5 Snacks- The Food District- Plaza Mix
- 24-hour room service†
- Air conditioning†
- All-inclusive meal plan†
- Coffee/tea†
- Golf†
- Pool†
- Spa†
- Wi-Fi†
† Fees may apply
- Beach †Beach access has been opened and is now available with beverage services, loungers, towels and umbrellas.
- Fitness center on-site †
- General †AVA Kids now opens and offering a wide range of activities for children aged 4-12 from 9 am to 10 pm. The space provides a continuous calendar of events. Children under 4 are welcome but must be accompanied by an adult.
GAME HUB ARCADEThis incredible arcade area features more than 50 game machines for all ages. From claw machines to modernized versions of classics.Location: North Wing, Section 3 (in front of Veranda restaurant)Ages: Recommended for ages 5 and up. Children under 12 must be accompanied by an adult. Each game specifies the minimum age requirement. - Golf †
- Gym †
- Indoor pool †
- Outdoor pool †
- Spa †
- ACTO LIVE THEATERIt will be a dynamic space with a continuous schedule of events and shows designed to ensure every family member has the best time.Location: North Wing (in front of the convention center)•Monday, 12th: Pirates (AVA Kids - 7 PM) and Illusionist & Magic (Family Entertainment - 9 PM)•Tuesday, 13th: LED (9 PM)•Wednesday, 14th: Circus (AVA Kids - 7 PM)•Thursday, 15th: Stars (9 PM)•Friday, 16th: Magic (Family Entertainment - 7 PM) and LED (Family Entertainment - 9 PM)•Saturday, 17th: Mexican (9 PM)•Sunday, 18th: Circus (7 PM)Ages: For the whole family. Children under 18 must be supervised by an adult or guardian.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1070 reviews
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Jul 09, 2025Excellent experience at Copal
Ignacio, Angela and Alejandro gave us an AMAZING experience at Copal. They went above and beyond in their service and the food was wonderful. Definitely a must go.
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Jul 08, 2025Great experience
Great experience, food was better than most of the all inclusive resorts that we have stayed at in the past. The beach is not nice but the man made salt water lagoon makes up for it. Leonardo and Edgar at “the cocktail bar” made some really good drinks and they take pride in serving the guests.
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Jul 08, 2025
Our Family’s Happy Place – Ava Was Even Better the Second Time Around!!
We just wrapped up our second stay at Ava Resort, and it honestly felt like coming home—but better. Breathtaking views, outdoor showers by the pool with hot water, ice cream and snacks round the clock, turn down service— just to name a few. Amazing food and drinks!! From the moment we arrived, José and Calderio were incredible. They made us feel so welcome and taken care of, and Omar was great too—always with a smile and ready to help. One of the coolest surprises? We were given a free room upgrade just for being returning guests. Totally unexpected and so appreciated—it really set the tone for an amazing trip. We first visited last summer during the soft opening, and we were excited to come back and see the full resort. The new south wing is beautiful, and the entire place feels even more vibrant and polished now. We’ve stayed at Garza Blanca and Royalton Splash before, and while they were nice, Ava stands out. The service here just feels more personal and consistent—from housekeeping to the restaurants to the pool staff. I also have to mention the gym—it’s super well-kept and has everything I needed to get in a good workout (which helped balance out all the eating!). And the kids club and teen club were a huge hit with our crew. They gave the kids something fun to do in between pool time and the aqua park, and gave us a little breathing room, which is always a win. Yes, it’s a big resort, and there’s a fair amount of walking to get around—but honestly, I didn’t mind. I probably needed those extra steps thanks to the buffet, and it was worth it to explore all the different areas. Bottom line: Ava has become a favorite for our family. The mix of comfort, fun, and just really good people makes it a place we’d happily come back to again and again.
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Jul 08, 2025
Leo at the North Bar = 15/10
If you’re heading to the North Bar at the resort, they have all great bartenders but “Leo” especially stood out…he is that bartender. Chill vibe, knows his craft, and doesn’t miss. You can throw anything at him, he’ll mix it up like a pro. He’s a legit mixologist. Pure talent.
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Jul 08, 2025
Fabiola front desk
Fabiola at the front desk was really helpful and will get you through quick ! She took care of us and kept us updated on our room. I’d recommend to see her !
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.