General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
The most amazing time! Julio and Cesar are wonderful!! They're by the pool!! Wonderful food, entertainment, but the service is something you can't beat!!! You must head to the Italian restaurant too! What a beautiful place. So happy we stayed here for our honeymoon!!
Beautiful Gem of a hotel!
We discovered Atelier 2 years ago and it’s truly a one of a kind experience, from the moment you check in until you check out service is impeccable. The little added touches make this resort a true gem! Check in with Inspira was so quick and easy, we were done before we could finish our champagne. I loved picking a room scent that was sprayed every night in our room. I recommend stopping by the lobby bar for their heated pepitas (pumpkins seeds) and a drink before exploring all the restaurants. We have nothing bad to say about any of the restaurants. I wish we had more time to go back and order our favorite thing from each. I’ll save that for next time. The Inspira option is so worth it. I highly recommend the upgrade. We LOVED the warm pool as it was still just a little chilly there. The best part of our trip is when you get the Inspira upgrade you get a personal butler. We had two of the best! Daniel and Ariel were so attentive, they checked in each morning and hooked us up with dinner reservations which I highly recommend because during the busy season they can book out. They met us at the Spa to make sure we had everything. They put extra snacks in our room after seeing my husband loved the Pringles. Ariel and Daniel really were the cherry on the top of our stay. The experience was truly one of a kind!
Great experience and service throughout our entire trip. Shoutout to poolside staff Helmar, Miguel, Eduardo, Julio and Elias. Wine and cheese with Mioses is a must! We were a big group and had no issues with dinner reservations or poolside seating.
The resort and staff were amazing. It is such a beautiful and relaxing setting. The food choices were extensive and all that we tried were amazing. The massages at the Spa were fantastic. A special thanks to Cristal and Rodolfo for their excellent care. They are the best.
Extremely satisfied repeat visitors
Once again, our time at Atelier did not disappoint. We took our parents this time to enjoy the experience and celebrate their 80th birthdays. We requested our previous butlers Cristal and Rodolfo and they started planning dining and activities prior to our arrival. As in previous visits, they were responsive to all of needs. What a fantastic team that act as one for a seamless experience. We did enjoy the new BBQ restaurant for dinner and enjoyed some of the new menus at the other restaurants. The pool staff at the Sky Bar also enhance the experience. I highly recommend this resort.