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Customer Ratings & Reviews
TripAdvisor Traveler Rating2112 reviews
Great stay in the heart of the Biward!
The Andaz is a stylish, comfortable and well appointed hotel with exceptional views of the city and amazing location steps from everything in the Biward Market! My partner and I thoroughly enjoyed our stay and will definitely return. Staff was also very friendly and accommodating.
Some things I really liked about this hotel and some things annoyed me. First the location: very convenient for local restaurants, shops, etc, although Byward market has had mixed reviews itself. I did witness drug use and vagrants but generally felt safe. Hotel is also conveniently located for a walk to all major attractions. A lot of building work is going on next to the hotel but earplugs were supplied and it did not bother us. At check in the guests in front of us were offered a glass a wine by one receptionist and we were not by another! No idea why, did they have a better room? seemed we did not matter, not a good first impression. There was always a long line/queue for lifts/elevators and they seemed to take ages to arrive. Onto our room. I was impressed by all aspects of it. We had a twin with two queen beds, lots of lighting options, a good bathroom with a sizable shower. Also complementary soft drinks, crisps/chips and coffee machine/pods. Room rate was advertised as $800 on door of room which seems very expensive from someone from the UK. Reception was small and staff always seemed busy and not have time to answer questions we had. Overall room great, reception and lifts poor. We did not eat at hotel because so many options nearby.
Found a unmarked pill on our floor.
Found an unmarked white pill on our floor with our 4 month old in the room. Took in to the front desk and she said sorry but couldn't do anything and the manager would call me the next day. I had to call him.
Best Stay in Ottawa
I had so much comfortable stay at this hotel, I have been to other Hyatt’s but this one really felt like home… The view of the city was just spectacular, and for someone who likes to eat japanese food, most of the asian restaurants were close…
Would definitely recommend
We went stayed at the hotel to celebrate our daughter’s wedding. When my daughter told the check in clerk Ryan that they just got married he upgraded their room. The room was clean cozy with an amazing view. We had drinks at the lounge. The staff was very kind. A great experience. Thank you.