Located in the luxury eco resort of Mayakoba, on the Riviera Maya. The resorts 214 rooms and suites are designed to poetically integrate our guests with nature. Built in the jungle and along the coastline guests have options of the lush lagoon rooms or beachside. Each room is adorned with affluent amenities to energize our guests with cheerful Mexican hospitality. Four restaurants will have signature offerings and set the stage for you to enjoy the local flavors of the Yucatan and beyond. Two restaurants will reside along the Caribbean shore and two will be nestled in amongst the flora and fauna of the resort lagoon. The SPA is designed to provide guests with an opportunity to be their own mixologist by selecting inspiring ingredients. Relax in your private Spa Suite overlooking the dramatic waterways. The spectacular architecture of this two-level spa and spa suites are devoted to the well-being of the body and soul. A variety of body and facial treatments, as well as special packages can be chosen for relaxation, invigoration and cleansing your spirit. The hotels state-of-the-art fitness center is the perfect spot to keep up with your routine while visiting us. Guest will be able to enjoy 18 holes of golf on the Greg Norman designed El Camaleon golf course, home of the OHL Classic at Mayakoba - PGA Tour. Over 900 square meters of flexible event space including a 618 square meter ballroom and 5 studios.

Property Information

Year Built: 2016
Last Renovation: 2016
Accessible rooms: 11
All rooms non-smoking: 214
Connecting rooms or suites: 4
Double bedrooms: 61
Floors: 3
Nonsmoking rooms: 214
Rooms with internet access: 1
Single-bedded accommodations: 112
Suites: 41
Total rooms: 214
Total rooms and suites: 214

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory The state of Quintana Roo will be charging a sanitation tax of $1.56 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $45 (Plus Tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: No charge for children 11 and under when sharing room with parents
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 11
Pet Policy Pets Allowed: 1 dog allowed per room up to 50 pounds maximum weight. Must follow

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 2414 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Andaz

    Fantastic property. Great pool, great service, beautiful views. William was the best waiter and provided excellent customer service.

    Sep 26, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    One and done...

    Book with caution. I was there for a meeting and had some serious issues that were "sort of" addressed. One night I was going to sleep and pulled back the comforter only to find blood splotches. Mind you, the bed was freshly made!!! When I advised the hotel, I was told...we'll take care of it. Had ants on the counter and they did come and spray. This was not a one off situation. Talked to multiple people in the group and they all had ants. Two days after the counter situation, they were in toliet area. The room is super dark and very poor lighting. Also, there is no where to set up your computer and work.

    Sep 26, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Exceptional hotel, especially the beach front studio with splash pool

    I was pleasantly surprised with the food quality. For an all inclusive, it was steak & lobster every night.

    Sep 24, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    One of the best places to travel as a family

    Amazing place for the cost. Rooms were super comfortable, beds were really good, everything was super clean, the beach is really beautiful, the restaurants amazing… honestly we loved it! We paid the all inclusive and it was a great deal with the exception that you give a tip every time you order something so it ends up being super expensive. If you are traveling with kids is a great option.

    Sep 21, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Hot tubs “broken”

    This resort has been our sanctuary, small, cosy, beautiful and relaxing. It feels more like you are in nature than Disney land even if it’s family friendly. Unfortunately, our last two visits the hot tubs by the laguna pool were “not working”. When we inquired we were dismissed. They eventually offered to use the spa hot tub which is not the experience we were looking for at all. The problem is that we like to go during the winter and the beach pool is very cold then. When the three hot tubs by the laguna pool area were working/on they heated up the adjacent pools as well and we had wonderful times there, even when it rained. Without the hot tubs it’s not worth taking the risk of the weather not being great and not being able to enjoy the pool areas at all. We wanted to go for thanksgiving this year but I called the hotel to ask whether they fixed the hot tubs and was told “we no longer offer this service”. At least that’s more honest than saying for two years that they were broken. The other disappointment has been the lack of maintenance of the bikes. Every time we go it seems there are fewer and fewer bikes and the biking was also a big part of why we loved this resort.

    Sep 19, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319