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2173 reviews
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May 29, 2023Beautiful property!
Very different than anyplace we've been. Loved riding the bikes to the beach and walking the beach. It is confiusing at first but after a day or so you can get an understanding of the layout. Admittedly, I have a terrible sense of direction so you might be better!
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May 28, 2023
Extraordinary, the very best of the 5 star Riviera Maya properties
Very simple review: one of the most extraordinary resorts to be found in Mexico, or anywhere in the world for that matter. The setting is spectacular, the accommodations are beautiful, every detail, from architecture, to the finishings, is perfection. The GM has clearly assembled a staff that is absolutely perfect as well, starting with check in, and at every restaurant venue on the property there is amazing food and service. And you don't have to be vegan to enjoy their extraordinary restaurant aptly named "Vegan Bar (VB)" Being able to grab a bicycle from virtually any part of this large property to get around, is a big part of the experience, though staff is lightning fast when you need a golf cart to take you somewhere. This is the place to be on the Riviera Maya. 5 star +
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May 28, 2023
Incredible service and an incredible property. No Seaweed!
We've stayed at multiple four seasons, fairmonts, st regis etc. and the service here was some of the best we've ever had! just phenomenal. We did really like riding bikes around to the fitness center or upper pool. It was really slow too so we found ourselves alone or either with only one or 2 other couples at the pools which was nice. Lagoon pool was a lot quieter. the room was decent, we thought upgrading to the beach area was a well worth it so after dinner we could just walk back to the room after dinner and be close to everything when we got up. I was worried to be traveling in peak sargassum seaweed season but they have done an excellent job at mayakoba with the barriers to block the seaweed and keep the beach fairly clean. We stayed at another resort close by here after our stay and the mayakoba beach was much better with the barrier, so if you want to hedge against the seaweed situation definitely go to mayakoba. Andaz seemed to have the nicest stretch too. We couldn't do the boat tour because we didn't book in advance. Just be prepared to pay for top f and b prices but the service and staff make up for it. Especially at the beach all the boys do an excellent job (esp cristian!) We will definitely look to come back here in the future.
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May 23, 2023Not good value for money. Limited services, staff not particular helpful.
Pros: 1. Good beach, swimming pool 2. If you are from cold climate you will enjoy more Cons 1. Very expensive. Not in tune for what you get, food and drinks not worth. 2. Ordinary decor, rooms nothing special 3. The adjacent properties much better 4. Lobby not air conditioned, poorly designed. 5. No place ANYWHERE to meet with friends, or your group to chat or just visit each other 6. When requested the staff would not allow us to use empty meeting rooms in the morning.
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May 21, 2023
Great hotel, great service, great beach, but expensive food/drinks
This is a great hotel with fantastic service and a great beach. You get around by bicycle and golf carts. The system works very well. The beach has some seaweed coming onshore but the hotel does a good job of handling it. The pools are nice. They play music at the one by the beach all day. The one on the lagoon side is quieter. There are a number of places to eat / drink- all of them are pricey for what you get even in a nice resort. Cocktails are usually $20 or more, Beers are ~$10, and lunches will cost you $25 to $50 per person for basically 2 small tacos/ a sandwich / or burger. With that said the breakfast buffet is large and delicious. $42 a person. The hostess and waiters remembered our names after the first day. Very friendly. The dinner at Casa Amate was fantastic. We enjoyed it so much we ate here twice. Super friendly manager - Rosario, great waiter - Frederico, and the Chef is putting together great meals. They rotate the menu based on what's in season and to keep it fresh. Highly recommend the Tamale, Pork Belly, Duck in mole sauce, Pork shank in an adobo coffee sauce, and stuffed Poblano Pepper. They are all so proud of what they are delivering and should be. Recommend eating here. The boat tour in the Lagoon is worth it. Takes about 45 minutes. We road it a second time to and from dinner at another hotel in the Mayakoba resort area. It was pretty cool to get dropped off by boat at the restaurant while the sun was setting and picked back up for a ride back with a moon to light the way.