Located in the luxury eco resort of Mayakoba, on the Riviera Maya. The resorts 214 rooms and suites are designed to poetically integrate our guests with nature. Built in the jungle and along the coastline guests have options of the lush lagoon rooms or beachside. Each room is adorned with affluent amenities to energize our guests with cheerful Mexican hospitality. Four restaurants will have signature offerings and set the stage for you to enjoy the local flavors of the Yucatan and beyond. Two restaurants will reside along the Caribbean shore and two will be nestled in amongst the flora and fauna of the resort lagoon. The SPA is designed to provide guests with an opportunity to be their own mixologist by selecting inspiring ingredients. Relax in your private Spa Suite overlooking the dramatic waterways. The spectacular architecture of this two-level spa and spa suites are devoted to the well-being of the body and soul. A variety of body and facial treatments, as well as special packages can be chosen for relaxation, invigoration and cleansing your spirit. The hotels state-of-the-art fitness center is the perfect spot to keep up with your routine while visiting us. Guest will be able to enjoy 18 holes of golf on the Greg Norman designed El Camaleon golf course, home of the OHL Classic at Mayakoba - PGA Tour. Over 900 square meters of flexible event space including a 618 square meter ballroom and 5 studios.

Property Information

Year Built: 2016
Last Renovation: 2016
Accessible rooms: 11
All rooms non-smoking: 214
Connecting rooms or suites: 4
Double bedrooms: 61
Floors: 3
Nonsmoking rooms: 214
Rooms with internet access: 214
Single-bedded accommodations: 112
Suites: 41
Total rooms: 214
Total rooms and suites: 214


Resort Details


Show More


Show More

Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory A minimum mandatory hotel-imposed Resort fee of 5% (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory The state of Quintana Roo will be charging a sanitation tax of $1.56 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: No charge for children 11 and under when sharing room with parents
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 11
Pet Policy Pets Allowed: 1 dog allowed per room up to 50 pounds maximum weight. Must follow

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 2173 reviews
  • 5.0 star tripadvisor rating
    Beautiful property!

    Very different than anyplace we've been. Loved riding the bikes to the beach and walking the beach. It is confiusing at first but after a day or so you can get an understanding of the layout. Admittedly, I have a terrible sense of direction so you might be better!

    May 29, 2023
  • 5.0 star tripadvisor rating
    Extraordinary, the very best of the 5 star Riviera Maya properties

    Very simple review: one of the most extraordinary resorts to be found in Mexico, or anywhere in the world for that matter. The setting is spectacular, the accommodations are beautiful, every detail, from architecture, to the finishings, is perfection. The GM has clearly assembled a staff that is absolutely perfect as well, starting with check in, and at every restaurant venue on the property there is amazing food and service. And you don't have to be vegan to enjoy their extraordinary restaurant aptly named "Vegan Bar (VB)" Being able to grab a bicycle from virtually any part of this large property to get around, is a big part of the experience, though staff is lightning fast when you need a golf cart to take you somewhere. This is the place to be on the Riviera Maya. 5 star +

    May 28, 2023
  • 5.0 star tripadvisor rating
    Incredible service and an incredible property. No Seaweed!

    We've stayed at multiple four seasons, fairmonts, st regis etc. and the service here was some of the best we've ever had! just phenomenal. We did really like riding bikes around to the fitness center or upper pool. It was really slow too so we found ourselves alone or either with only one or 2 other couples at the pools which was nice. Lagoon pool was a lot quieter. the room was decent, we thought upgrading to the beach area was a well worth it so after dinner we could just walk back to the room after dinner and be close to everything when we got up. I was worried to be traveling in peak sargassum seaweed season but they have done an excellent job at mayakoba with the barriers to block the seaweed and keep the beach fairly clean. We stayed at another resort close by here after our stay and the mayakoba beach was much better with the barrier, so if you want to hedge against the seaweed situation definitely go to mayakoba. Andaz seemed to have the nicest stretch too. We couldn't do the boat tour because we didn't book in advance. Just be prepared to pay for top f and b prices but the service and staff make up for it. Especially at the beach all the boys do an excellent job (esp cristian!) We will definitely look to come back here in the future.

    May 28, 2023
  • 2.0 star tripadvisor rating
    Not good value for money. Limited services, staff not particular helpful.

    Pros: 1. Good beach, swimming pool 2. If you are from cold climate you will enjoy more Cons 1. Very expensive. Not in tune for what you get, food and drinks not worth. 2. Ordinary decor, rooms nothing special 3. The adjacent properties much better 4. Lobby not air conditioned, poorly designed. 5. No place ANYWHERE to meet with friends, or your group to chat or just visit each other 6. When requested the staff would not allow us to use empty meeting rooms in the morning.

    May 23, 2023
  • 5.0 star tripadvisor rating
    Great hotel, great service, great beach, but expensive food/drinks

    This is a great hotel with fantastic service and a great beach. You get around by bicycle and golf carts. The system works very well. The beach has some seaweed coming onshore but the hotel does a good job of handling it. The pools are nice. They play music at the one by the beach all day. The one on the lagoon side is quieter. There are a number of places to eat / drink- all of them are pricey for what you get even in a nice resort. Cocktails are usually $20 or more, Beers are ~$10, and lunches will cost you $25 to $50 per person for basically 2 small tacos/ a sandwich / or burger. With that said the breakfast buffet is large and delicious. $42 a person. The hostess and waiters remembered our names after the first day. Very friendly. The dinner at Casa Amate was fantastic. We enjoyed it so much we ate here twice. Super friendly manager - Rosario, great waiter - Frederico, and the Chef is putting together great meals. They rotate the menu based on what's in season and to keep it fresh. Highly recommend the Tamale, Pork Belly, Duck in mole sauce, Pork shank in an adobo coffee sauce, and stuffed Poblano Pepper. They are all so proud of what they are delivering and should be. Recommend eating here. The boat tour in the Lagoon is worth it. Takes about 45 minutes. We road it a second time to and from dinner at another hotel in the Mayakoba resort area. It was pretty cool to get dropped off by boat at the restaurant while the sun was setting and picked back up for a ride back with a moon to light the way.

    May 21, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319