Located in the luxury eco resort of Mayakoba, on the Riviera Maya. The resorts 214 rooms and suites are designed to poetically integrate our guests with nature. Built in the jungle and along the coastline guests have options of the lush lagoon rooms or beachside. Each room is adorned with affluent amenities to energize our guests with cheerful Mexican hospitality. Four restaurants will have signature offerings and set the stage for you to enjoy the local flavors of the Yucatan and beyond. Two restaurants will reside along the Caribbean shore and two will be nestled in amongst the flora and fauna of the resort lagoon. The SPA is designed to provide guests with an opportunity to be their own mixologist by selecting inspiring ingredients. Relax in your private Spa Suite overlooking the dramatic waterways. The spectacular architecture of this two-level spa and spa suites are devoted to the well-being of the body and soul. A variety of body and facial treatments, as well as special packages can be chosen for relaxation, invigoration and cleansing your spirit. The hotels state-of-the-art fitness center is the perfect spot to keep up with your routine while visiting us. Guest will be able to enjoy 18 holes of golf on the Greg Norman designed El Camaleon golf course, home of the OHL Classic at Mayakoba - PGA Tour. Over 900 square meters of flexible event space including a 618 square meter ballroom and 5 studios.

Property Information

Year Built: 2016
Last Renovation: 2016
Accessible rooms: 11
All rooms non-smoking: 214
Connecting rooms or suites: 4
Double bedrooms: 61
Floors: 3
Nonsmoking rooms: 214
Rooms with internet access: 214
Single-bedded accommodations: 112
Suites: 41
Total rooms: 214
Total rooms and suites: 214


Resort Details


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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory A minimum mandatory hotel-imposed Resort fee of 5% (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
Advisory The hotel charges an environmental fee of $1.40 USD per room, per night which will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: No charge for children 11 and under when sharing room with parents
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 11
Pet Policy Pets Allowed: 1 dog allowed per room up to 50 pounds maximum weight. Must follow

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 2062 reviews
  • 5.0 star tripadvisor rating
    Tailored Serenity

    I just had a short stay at the resort with my family and we had such a great experience that we’re considering returning again towards the end of the year. Our butler, Francisco, started preparing for our stay prior to our arrival and helped arrange the transportation, dinner reservations, and was very helpful in addressing any of our needs during our stay. As Globalists, we had access to a full breakfast buffet each morning and were fortunate to have been upgraded to beach area suites—both rooms. The rooms had some maintenance issues and showed some signs of wear and tear, but as we’re only there for a short time, it wasn’t a problem. What we loved most of the resort is that it’s part of the broader Mayakoba development and provides a great deal of variety during the stay. We loved biking along the nature path which took us through the various resorts. Food options were excellent, with the exception of the signature Casa Amate, which we felt was quite subpar in food quality compared with the other restaurants onsite. Overall, we loved the tranquility, the variety, the welcoming staff and excellent service throughout the property.

    Jan 26, 2023
  • 2.0 star tripadvisor rating
    Nickel and Dime you - Not a true all-inclusive

    Do yourself a favor and stay elsewhere. The front desk personnel was rude and not helpful. I could not check in to my room until 4:30 even though check-in was at 3, and it is ridiculous and annoying how many times you have to provide your room number during your stay. Also, most rooms are 1 mile away from the beach, so you either have to bike with one of the properties bikes or take a golf cart ride.

    Jan 26, 2023
  • 5.0 star tripadvisor rating

    Stayed at The Andaz Mayakoba in January 2023 with my family (3 kids under 8 years) and it was amazing! The hotel and the grounds are spectacular. The staff is so accommodating and friendly. We loved Alex Flores, the cart driver. Denisse Cortez was amazing! Our trip was smooth because of her constantly helping us with reservations and anything we needed! The kids club was great for the kids. Would recommend this hotel to anyone looking for a great and relaxing time in mayakoba!

    Jan 26, 2023
  • 4.0 star tripadvisor rating
    Great beach resort holiday

    Great place. The Host Denise made our life easiest. Good place to take the family for a trip. Gotta make sure you stay by the beach :-)’ slippers come with the room and the space has fun restaurants. 3/4 day trip here minimum.

    Jan 24, 2023
  • 3.0 star tripadvisor rating
    Not a 5 star experience, at a 5 star price

    My wife and I stayed at the hotel in January in one of their beach front properties. First the positives: The beach is lovely and water access is easy. You can walk along the beach quite a distance both ways, which was a nice way to stretch the legs. The boat service around the resort is excellent and the complimentary lagoon boat rise showing the sites is well worth it. The staff are incredibly friendly – from the gardeners, restaurant workers through to buggy drivers, they all had a smile on their faces. The provision of bikes free to all guests was a great idea and allowed us to get out and about around the Myakoba resort. Having access to the restaurants of the other hotels in the Mayokoba area was a plus, allowing access to a more diverse set of dining experiences. The rooms were large (but relatively sparse when it came to comforts) and the complimentary non-alcoholic fridge-based beverages was well stocked and replenished. The butler service was truly excellent – our butler (Francisco) was extremely helpful in organising restaurant reservations, trips and all of the associated logistics around them. He really was first class and did everything within his power to make our stay special. Now the not so positive aspects of our stay: No complimentary water sports provided – just about every 5-star beachfront hotel we have visited around the world offers free non-motorised water sports services. Not here though, apparently. The pool beds and beach beds weren’t particularly comfortable, and the beach beds in particular had no head support making it very difficult and uncomfortable to read on them. The pool area by the beach was okay, although from time to time it was rather smokey due to the proximity to Sotovento restaurant. The pool in the lagoon area is just a concrete jungle. Little to no sun shade. During our time there it was largely empty, presumably as the beach area was more attractive. But what a missed opportunity. Just poor landscaping and design. The on-site restaurants were generally disappointing. Sotovento on the beach was let down by the smoke coming off the grill, the mish-mash of seating and tables, and the lack of any coherent sunshade or wind breaks. Maybe they are trying to create a shabby Chic type of set up, but it was too shabby and not enough chic. On a windy day we sat there for lunch and were constantly moving chairs to keep in the sun as otherwise it was simply too cold. At night time for dinner it was just unpleasantly cold and lacking in ambience. Sands at Banyan Tree was simply beautiful by comparison. Casa Amate was okay. The menu is very limited – especially if you are vegetarian. The restaurant is broken up into 3 distinct rooms that made it seem to us that we were eating in the front room of a house with no atmosphere whatsoever. The breakfast buffet was at Cocina Milago in the lagoon area, meaning if you were staying at the beach you had to get the shuttle up and back. The buffet was pretty limited to be honest, and the atmosphere resembled a school canteen. Tinta del Pulpo was okay, but again offered a very limited menu, especially for vegetarians. The bar area in the pool complex beachside was completely spoilt by the smoke from the Sotovento barbecue grill. Whoever thought it was a good idea to put the grill right next to the only bar seating area outside needs their heads examined. We had to walk away from the bar on more than one occasion as it was just unpleasant breathing in the smoke. The quality of finish in the rooms was pretty poor in our opinion. Solid floors, no soft furnishings and no artwork on the walls meant that each room seemed to magnify any sounds. We could clearly hear next doors baby crying and even spoken conversations. The hotel is only 6 years old but the tiles on the floor were cracked and loose in a couple of places, the bath was marked making it very unattractive and the floor was badly marked in some places. The desk had a long scratch in it and most of the other furniture had dents and marks in it that made the place feel pretty shabby. The kitchenette area had 2 odd sized cups and no cutlery or crockery. The kettle didn’t work, and neither did the hairdryer. To be fair both were replaced quickly when asked, but it makes you wonder what sort of quality control is going on. The interiors were more 3 star than 5 star. The evening turndown service was non-existent. Elsewhere in 5 star hotels turndown means setting the bed for the night, closing the curtains and blinds, placing slippers by the side of the bed, sorting out the bathroom and replenishing towels as needed. All we ever got was 2 new bath towels left on the downstairs table. On our penultimate day we were looking to get a late check out for our last day only to be told that the hotel was full. We did a quick check on the hotels own website and it showed availability in just about every room category. After staying in one of the most expensive rooms in the hotel for over a week, the failure to extend our room by a few hours was extremely disappointing to say the least. Through the efforts of our butler we were above to get a different room for the extra hours, but why could they not just do that without all the lies and fuss? The senior management were invisible. We were staying at one of the top rooms in the hotel and had no contact whatsoever with anyone senior to ask how things were going. No fruit or champagne in the room on arrival, just a single orchid plant in a plastic pot on the table in the living room. It just smacks of taking the customer for granted and not trying very hard. Just about every 5 star hotel we’ve visited in the Caribbean normally hosts a weekly mangers cocktail party to provide a focal point for management to meet guests and get some feedback and for guests to mingle. Not here apparently. Lastly, I have to raise the issue over pricing. Headline pricing ignores a 10% service charge and a 5% resort fee. When you add VAT and other items the true cost is about 35% more than that quoted. In the restaurants the tipping level is suggested to be between 18%-22% of the bill. To my mind that is excessive, and set against the resort level 10% service charge it looks like we are being charged twice over. There is no transparency whatsoever over whether the service charges are going to the staff and how this is done. No explanation as to what the resort fee is supposed to cover that isn't covered by the room charge. Either way it makes it a very expensive stay. Overall you can probably guess that the negatives outweighed the positives for us. The hotel lacks any wow-factors and suffered from several design flaws and poor build quality. The lagoon pool area is a concrete wasteland, the food is average to poor with limited choice and the rooms are more 3 star than 5 star. During our stay we had the opportunity to dine at Sands, Saffron and Cello in Banyan Tree. The difference in quality, service and food was significant. As to the wow factor, Baynan Tree had it in spades.

    Jan 23, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319