Located in the luxury eco resort of Mayakoba, on the Riviera Maya. The resorts 214 rooms and suites are designed to poetically integrate our guests with nature. Built in the jungle and along the coastline guests have options of the lush lagoon rooms or beachside. Each room is adorned with affluent amenities to energize our guests with cheerful Mexican hospitality. Four restaurants will have signature offerings and set the stage for you to enjoy the local flavors of the Yucatan and beyond. Two restaurants will reside along the Caribbean shore and two will be nestled in amongst the flora and fauna of the resort lagoon. The SPA is designed to provide guests with an opportunity to be their own mixologist by selecting inspiring ingredients. Relax in your private Spa Suite overlooking the dramatic waterways. The spectacular architecture of this two-level spa and spa suites are devoted to the well-being of the body and soul. A variety of body and facial treatments, as well as special packages can be chosen for relaxation, invigoration and cleansing your spirit. The hotels state-of-the-art fitness center is the perfect spot to keep up with your routine while visiting us. Guest will be able to enjoy 18 holes of golf on the Greg Norman designed El Camaleon golf course, home of the OHL Classic at Mayakoba - PGA Tour. Over 900 square meters of flexible event space including a 618 square meter ballroom and 5 studios.

Property Information

Year Built: 2016
Last Renovation: 2016
Accessible rooms: 11
All rooms non-smoking: 214
Connecting rooms or suites: 4
Double bedrooms: 61
Floors: 3
Nonsmoking rooms: 214
Rooms with internet access: 1
Single-bedded accommodations: 112
Suites: 41
Total rooms: 214
Total rooms and suites: 214


Resort Details


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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory The state of Quintana Roo will be charging a sanitation tax of $1.56 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $45 (Plus Tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: No charge for children 11 and under when sharing room with parents
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 11
Pet Policy Pets Allowed: 1 dog allowed per room up to 50 pounds maximum weight. Must follow

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 2372 reviews
  • 2.0 star tripadvisor rating
    Not a good food experience

    I stayed at the Andaz Mayakoba just a few days ago. I got sick the day I left and I'm still not feeling good 3 days later. Beware of the food as they don't wear gloves when they're preparing your dishes especially your breakfast. The place where you eat breakfast is always hot seems like the air conditioner isn't working. I ate at the beach restaurant I had a ribeye steak which I shouldn't have eaten because it didn't look good when they brought it to me. The pool water was like taken a bath, the music at the pool sometime is on and sometimes it's not and the selection in music is to be desired. Scott

    Jun 11, 2024
  • 3.0 star tripadvisor rating
    No Vegetarian Food Options

    We loved everything about this resort including room, service, staff, location. But, one thing I would recommended to the resort is food varieties. They don't have more choice of food for vegetarian people. We were there for 5 days and we literally didn't have any choice after 2 days. We had to eat same food everyday. Hyatt known for their food options and quality. If you're vegetarian then I would say ignore this resort.

    Jun 08, 2024
  • 5.0 star tripadvisor rating
    A week the Andaz

    Spending the day at the beachside pool was fabulous. Omar and the other waiters were the best. We loved the quesadillas and crudités. Bikes are provided, so you can get around, or hitch a ride on a golf cart to the Beach, Restaurants or Resorts

    Jun 08, 2024
  • 5.0 star tripadvisor rating
    My favorite vacation destination

    Andaz in Mayakoba is amazing and our favorite place to vacation! We come to this resort several times a year and we love how we are treated like family and how attentive everyone also is. We look forward to another visit very soon.

    Jun 06, 2024
  • 5.0 star tripadvisor rating
    Our 50th Wedding Anniversary Celebration was Fantastic

    We would strongly recommend the resort for anyone who enjoys being made to feel special. World Class Service

    Jun 05, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319